Verticals / Health insurers & care providers / Telehealth & digital health
Telehealth & digital health
41
Companies
with a public disclosure
25
Gave a number
a disclosed NPS
80
Median latest NPS
last 3 years
4
Silent
known companies, nothing published
Lighthouse companies
Waystar
Telehealth & digital health · waystar.com
70NPS · 2026
20262026
NRR 108% · 2026GRR 97% · 2026
“Waystar Holding Corp. reports Net Promoter Score of 70, reflecting strong customer loyalty and expansion.”
Latest: theglobeandmail.com
LifeStance Health Group, Inc.
Telehealth & digital health · lifestancehealth.com
84NPS · 2026
20262026
“LifeStance reported Patient NPS of 84 for 2025; clinician visits per average clinician rose 7% YoY in H2 2025.”
Latest: finance.biggo.com
Brook.ai
Telehealth & digital health · brook.ai
69NPS · 2026
20252026
“Brook.ai achieved 82% patient retention rate and Net Promoter Score of 69, exceeding industry standards.”
Latest: modernhealthcare.com
myLaurel
Telehealth & digital health · mylaurelhealth.com
94NPS · 2026
20262026
“MyLaurel reports a Net Promoter Score of 94, described as exceptional for traditional clinical healthcare.”
Latest: fastcompany.com
TigerConnect
Telehealth & digital health · tigerconnect.com
67NPS · 2026
“TigerConnect reports Enterprise Customer Net Promoter Score of 67, reflecting strong customer satisfaction as the platform surpasses 1 million care team members.”
Latest: streetinsider.com
Quantum Health
Telehealth & digital health · quantumhealth.com
80NPS · 2026
“Quantum Health reports Net Promoter Score over +80 with 90% of members engaged early in innovation partnerships.”
Latest: businesswire.com
Integral Diagnostics
Telehealth & digital health · integraldiagnostics.com.au
81NPS · 2026
“Integral Diagnostics reported a patient satisfaction Net Promoter Score of +81 for FY2026.”
Latest: gurufocus.com
Dimer Health
Telehealth & digital health · dimerhealth.com
90NPS · 2026
“Dimer Health achieved a Net Promoter Score above 90 and raised $13.5 million, sustaining 30% quarter-over-quarter revenue growth.”
Latest: prnewswire.co.uk
WELL Health
Telehealth & digital health · wellhealth.com
80NPS · 2026
“WELL Research achieved an NPS of approximately 80 in 2025, well above the industry benchmark, as part of Q1 2026 strong growth results.”
Latest: investing.com
Alivia Health
Telehealth & digital health · alliviahealth.com
94NPS · 2026
“Alivia Health's home infusion services unit achieved a Net Promoter Score of 94% and overall satisfaction rating of 97% in Q1 2026.”
Latest: wjournalpr.com
Net Health
Telehealth & digital health · nethealth.com
96NPS · 2026
“Net Health introduced agentic documentation tool with ScopeAI delivering 96 Net Promoter Score in rehab therapy.”
Latest: aol.com
More companies
Number of entries in brackets.
Hinge Health4TruBridge, Inc.3Amwell2AristaMD2Hims & Hers2MDVIP2Teladoc2ASH1AnswersNow1Brook1Ciba Health1Cleo Health1Dario1Fabric1General Medicine1HealthLink Dimensions1HealthSnap1Kooth1LifeMD, Inc.1Lumistry1Metropolis Healthcare1Nest Health1NorthStar1Omada Health, Inc.1Redcliffe Labs1Reveleer1Uptiv Health1VetVerifi1eWeLL1
Silent
Companies we know of in telehealth & digital health that have published nothing on NPS or retention.
Mental Health Telehealth
Telehealth Provider
Healthcare Scheduling Software
Telehealth Provider
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.
