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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Health insurers & care providers  /  Telehealth & digital health

Telehealth & digital health

41
Companies
with a public disclosure
25
Gave a number
a disclosed NPS
80
Median latest NPS
last 3 years
4
Silent
known companies, nothing published

Lighthouse companies

Waystar
Telehealth & digital health · waystar.com
WAY
70NPS · 2026
20262026
NRR 108% · 2026GRR 97% · 2026
“Waystar Holding Corp. reports Net Promoter Score of 70, reflecting strong customer loyalty and expansion.”
— reported by theglobeandmail.com · 20 Feb 2026
Latest: theglobeandmail.com
LabCorp
Telehealth & digital health · labcorp.com
Fortune 500 #304LH
70NPS · 2026
Latest: SEC 8-K filing
LifeStance Health Group, Inc.
Telehealth & digital health · lifestancehealth.com
LFST
84NPS · 2026
20262026
“LifeStance reported Patient NPS of 84 for 2025; clinician visits per average clinician rose 7% YoY in H2 2025.”
— reported by finance.biggo.com · 8 Aug 2026
Latest: finance.biggo.com
Brook.ai
Telehealth & digital health · brook.ai
69NPS · 2026
20252026
“Brook.ai achieved 82% patient retention rate and Net Promoter Score of 69, exceeding industry standards.”
— reported by modernhealthcare.com · 13 Jan 2026
Latest: modernhealthcare.com
myLaurel
Telehealth & digital health · mylaurelhealth.com
94NPS · 2026
20262026
“MyLaurel reports a Net Promoter Score of 94, described as exceptional for traditional clinical healthcare.”
— reported by fastcompany.com · 11 May 2026
Latest: fastcompany.com
TigerConnect
Telehealth & digital health · tigerconnect.com
67NPS · 2026
“TigerConnect reports Enterprise Customer Net Promoter Score of 67, reflecting strong customer satisfaction as the platform surpasses 1 million care team members.”
— reported by streetinsider.com · 15 Sep 2026
Latest: streetinsider.com
Quantum Health
Telehealth & digital health · quantumhealth.com
80NPS · 2026
“Quantum Health reports Net Promoter Score over +80 with 90% of members engaged early in innovation partnerships.”
— reported by businesswire.com · 19 May 2026
Latest: businesswire.com
Integral Diagnostics
Telehealth & digital health · integraldiagnostics.com.au
81NPS · 2026
“Integral Diagnostics reported a patient satisfaction Net Promoter Score of +81 for FY2026.”
— reported by gurufocus.com · 26 Aug 2026
Latest: gurufocus.com
Dimer Health
Telehealth & digital health · dimerhealth.com
90NPS · 2026
“Dimer Health achieved a Net Promoter Score above 90 and raised $13.5 million, sustaining 30% quarter-over-quarter revenue growth.”
— reported by prnewswire.co.uk · 24 Mar 2026
Latest: prnewswire.co.uk
WELL Health
Telehealth & digital health · wellhealth.com
80NPS · 2026
“WELL Research achieved an NPS of approximately 80 in 2025, well above the industry benchmark, as part of Q1 2026 strong growth results.”
— reported by investing.com · 8 May 2026
Latest: investing.com
Alivia Health
Telehealth & digital health · alliviahealth.com
94NPS · 2026
“Alivia Health's home infusion services unit achieved a Net Promoter Score of 94% and overall satisfaction rating of 97% in Q1 2026.”
— reported by wjournalpr.com · 5 Jun 2026
Latest: wjournalpr.com
Net Health
Telehealth & digital health · nethealth.com
96NPS · 2026
“Net Health introduced agentic documentation tool with ScopeAI delivering 96 Net Promoter Score in rehab therapy.”
— reported by aol.com · 30 Jul 2026
Latest: aol.com

More companies

Number of entries in brackets.

Silent

Companies we know of in telehealth & digital health that have published nothing on NPS or retention.

Mental Health Telehealth
Telehealth Provider
Healthcare Scheduling Software
Telehealth Provider

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.