Verticals / Retail & e-commerce / Department & general merchandise
Department & general merchandise
9
Companies
with a public disclosure
4
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
4
Silent
known companies, nothing published
Lighthouse companies
Marks & Spencer
Department & general merchandise · marksandspencer.com
63NPS · 2026
20262026
“M&S Food's tiqi™ seedless grape achieved a Net Promoter Score of 63 in launch testing, with 84% purchase intent.”
Latest: retailtimes.co.uk
Central Department Store
Department & general merchandise · tsum.ru
78NPS · 2026
“Central Department Store and TOPS won at Retail Asia Awards 2026 with a Net Promoter Score of 78, an increase of 12.6 percentage points from 2024.”
Latest: retailasia.com
BIG W
Department & general merchandise · bigw.com.au
63NPS · 2026
“BIG W's store and online Net Promoter Score increased one point to 63, helped by improved perceptions of value.”
Latest: channelnews.com.au
BurJuman Mall
Department & general merchandise · burjuman.com
72NPS · 2025
“BurJuman Mall reports a Net Promoter Score of 72 as part of its major transformation launch.”
Latest: madhyamamonline.com
More companies
Number of entries in brackets.
Silent
Companies we know of in department & general merchandise that have published nothing on NPS or retention.
Diversified Retail
Department Store Retail
Department Store
Department Store
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.