Verticals / Technology / IT services & consulting
IT services & consulting
38
Companies
with a public disclosure
15
Gave a number
a disclosed NPS
70
Median latest NPS
last 3 years
26
Silent
known companies, nothing published
Lighthouse companies
EPC Group
IT services & consulting · epcgroup.net
100NPS · 2026
20262026
“EPC Group, with a Net Promoter Score of 100, announced the launch of Governed AI on Microsoft Framework.”
Latest: inc.com
Verito
IT services & consulting · verito.com
95NPS · 2026
20262026
“Verito, founded in 2016 and serving 1,000+ tax and accounting firms, achieves 95 Net Promoter Score with 100% uptime.”
Latest: prnewswire.com

DXC Technology
IT services & consulting · dxc.com
47NPS · 2026
“DXC Technology maintains a 98% customer retention rate and a Net Promoter Score of 47.”
Latest: investing.com
CBTS
IT services & consulting · cbts.com
82NPS · 2026
20262026
“CBTS achieved an NPS of 82, placing it in the top 1% of B2B technology service providers globally.”
Latest: sg.finance.yahoo.com
Proact
IT services & consulting · proact.net
62NPS · 2026
20262026
“Proact reports Net Promoter Score improved from 46 to 62 over four years, indicating strengthening customer satisfaction as turnaround takes hold.”
Latest: investing.com
CDW Canada
IT services & consulting · cdwcanada.com
68NPS · 2026
“CDW Canada's Managed Services achieves Net Promoter Scores of +66.7 in Q1 2025 and +68.8 across trailing 12 months, with 99.9% compliance.”
Latest: scworld.com
IncQuery
IT services & consulting · incquery.com
85NPS · 2026
“IncQuery marks major growth milestones and has sustained a Net Promoter Score of 85+ consistently since 2018.”
Latest: markets.businessinsider.com
Softcat PLC
IT services & consulting · softcat.com
56NPS · 2026
“Softcat reports Employee Net Promoter Score increased to 56 from 55 and Employee Engagement Score to 91% from 88% in FY 2026.”
Latest: gurufocus.com
Coforge
IT services & consulting · coforge.com
50NPS · 2026
“Coforge achieved a sustained Net Promoter Score of 50 and grew 29% over its last period, demonstrating real differentiation in tech services.”
Latest: bain.com
Brennan IT
IT services & consulting · brennanit.com.au
80NPS · 2026
“Enjoy the commitment, proactive energy and system confidence of a company achieving 80+ NPS (against an industry average of below 35+).”
Latest: brennanit.com.au
More companies
Number of entries in brackets.
Pattern16IBM3Nepa3Aura Consolidated Group, Inc.2Cognizant2Infosys2SideChannel2Unisys2BYIT1Climb Global Solutions, Inc.1Computer One1Convergence1Evolve Communications1Excelsoft Technologies1FA1Higgsfield1ICS1Kyndryl Holdings1Lifecycle Software1Svitla Systems1TCS1Tech Mahindra1Wanstor1Wipro1XL.net1cpwrt Ltd1
Silent
Companies we know of in it services & consulting that have published nothing on NPS or retention.
Fortune 500 #243
Fortune 500 #432
Software Services
IT Consulting Services
IT Infrastructure Services
IT Services
IT Services
IT Services
IT Services
IT Services
Software Development
Patent Licensing & IP
IT Services
IT Services
Software Development
IT Solutions Provider
IT Services
Software Development
Software Development
Technology Services
Software Development
Software Development
Digital Agency
IT Services & Support
Software Development
IT Services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.