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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Technology  /  IT services & consulting

IT services & consulting

38
Companies
with a public disclosure
15
Gave a number
a disclosed NPS
70
Median latest NPS
last 3 years
26
Silent
known companies, nothing published

Lighthouse companies

EPC Group
IT services & consulting · epcgroup.net
6 NPS disclosures
100NPS · 2026
20262026
“EPC Group, with a Net Promoter Score of 100, announced the launch of Governed AI on Microsoft Framework.”
— reported by inc.com · 4 Jul 2026
Latest: inc.com
Verito
IT services & consulting · verito.com
5 NPS disclosures
95NPS · 2026
20262026
“Verito, founded in 2016 and serving 1,000+ tax and accounting firms, achieves 95 Net Promoter Score with 100% uptime.”
— reported by prnewswire.com · 2 Oct 2026
Latest: prnewswire.com
DXC Technology
IT services & consulting · dxc.com
Fortune 500 #320DXC
47NPS · 2026
“DXC Technology maintains a 98% customer retention rate and a Net Promoter Score of 47.”
— reported by investing.com · 12 Jun 2026
Latest: investing.com
CBTS
IT services & consulting · cbts.com
82NPS · 2026
20262026
“CBTS achieved an NPS of 82, placing it in the top 1% of B2B technology service providers globally.”
— reported by sg.finance.yahoo.com · 25 Jun 2026
Latest: sg.finance.yahoo.com
EPAM
IT services & consulting · epam.com
EPAM
59NPS · 2026
Latest: epam.com
Proact
IT services & consulting · proact.net
62NPS · 2026
20262026
“Proact reports Net Promoter Score improved from 46 to 62 over four years, indicating strengthening customer satisfaction as turnaround takes hold.”
— reported by investing.com · 17 Jul 2026
Latest: investing.com
CDW Canada
IT services & consulting · cdwcanada.com
68NPS · 2026
“CDW Canada's Managed Services achieves Net Promoter Scores of +66.7 in Q1 2025 and +68.8 across trailing 12 months, with 99.9% compliance.”
— reported by scworld.com · 26 Mar 2026
Latest: scworld.com
IncQuery
IT services & consulting · incquery.com
85NPS · 2026
“IncQuery marks major growth milestones and has sustained a Net Promoter Score of 85+ consistently since 2018.”
— reported by markets.businessinsider.com · 20 May 2026
Latest: markets.businessinsider.com
Softcat PLC
IT services & consulting · softcat.com
56NPS · 2026
“Softcat reports Employee Net Promoter Score increased to 56 from 55 and Employee Engagement Score to 91% from 88% in FY 2026.”
— reported by gurufocus.com · 15 Oct 2026
Latest: gurufocus.com
Coforge
IT services & consulting · coforge.com
50NPS · 2026
“Coforge achieved a sustained Net Promoter Score of 50 and grew 29% over its last period, demonstrating real differentiation in tech services.”
— reported by bain.com · 29 Sep 2026
Latest: bain.com
Brennan IT
IT services & consulting · brennanit.com.au
80NPS · 2026
“Enjoy the commitment, proactive energy and system confidence of a company achieving 80+ NPS (against an industry average of below 35+).”
— reported by brennanit.com.au · 16 Oct 2026
Latest: brennanit.com.au
Nagarro
IT services & consulting · nagarro.com
94NPS · 2026
“Nagarro reports unparalleled client Net Promoter Score of 94, over 50% above technology services industry average.”
— reported by pulse2.com · 21 Jul 2026
Latest: pulse2.com

More companies

Number of entries in brackets.

Silent

Companies we know of in it services & consulting that have published nothing on NPS or retention.

Fortune 500 #243
Fortune 500 #432
Software Services
IT Consulting Services
IT Infrastructure Services
IT Services
IT Services
IT Services
Software Development
Patent Licensing & IP
Software Development
IT Solutions Provider
Software Development
Software Development
Technology Services
Software Development
Software Development
Digital Agency
IT Services & Support
Software Development
IT Services

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.