Technology
Software and SaaS, IT services, hardware, internet platforms and cybersecurity. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Sub-verticals
Companies with a disclosure, by sub-vertical.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
“Everpure maintains a 10-year average Net Promoter Score of 90.”
“Calix has recorded a Net Promoter Score above 90 for two consecutive years; 70% of customers use the company's app.”

“ANET reported a 2026 Net Promoter Score of 89, reflecting high customer satisfaction and continued adoption of its enterprise and cloud networking services.”
“Harmonic reported a Net Promoter Score of 87 in Q2, signalling robust broadband market momentum.”
“EPC Group, with a Net Promoter Score of 100, announced the launch of Governed AI on Microsoft Framework.”

“Oracle Academy's AI curriculum adoption session recorded exceptional Net Promoter Score of 82.”
“Revenue from time-based on-premise licenses is recognized at a point in time, whereas revenue from the associated software support is recognized over time. 4 /28 Quarterl…”

“Apple's Net Promoter Score is estimated at 61 in 2025, surpassing tech industry averages.”
“Our uninterrupted service during the crisis established Ticketplus as one of the most resilient infrastructure providers in the region — we believe we have established a …”
“Rocket Alumni Solutions' touchscreen software maintains an 80 Net Promoter Score, reflecting exceptional ease of use and customer satisfaction.”
“Collective Health reports a Net Promoter Score of 70, compared to an industry average of 30.”
White space
20 of 39 Fortune 500 companies in technology (51%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.






Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Technology
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.