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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Technology

Technology

Software and SaaS, IT services, hardware, internet platforms and cybersecurity. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

795
Companies
with a public NPS or retention disclosure
454
NPS disclosures
149 companies gave a number
82
Median disclosed NPS
last 3 years · 243 scores
577
Report retention
NRR, GRR, retention rate, churn or renewal

Sub-verticals

Companies with a disclosure, by sub-vertical.

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

Everpure
Water Filtration · everpure.com
P6 NPS disclosures
90NPS · 2026
20262026
NRR 117% · 2026
“Everpure maintains a 10-year average Net Promoter Score of 90.”
— reported by blocksandfiles.com · 27 Aug 2026
Latest: blocksandfiles.com
Calix
Enterprise software & SaaS · calix.com
CALX11 NPS disclosures
90NPS · 2026
20252026
“Calix has recorded a Net Promoter Score above 90 for two consecutive years; 70% of customers use the company's app.”
— reported by marketbeat.com · 20 Oct 2026
Latest: marketbeat.com
Arista Networks
Hardware & devices · arista.com
Fortune 500 #418ANET3 NPS disclosures
89NPS · 2026
20262026
“ANET reported a 2026 Net Promoter Score of 89, reflecting high customer satisfaction and continued adoption of its enterprise and cloud networking services.”
— reported by theglobeandmail.com · 3 Jul 2026
Latest: theglobeandmail.com
Harmonic
Cloud & infrastructure · harmonicinc.com
HLIT5 NPS disclosures
87NPS · 2026
20262026
“Harmonic reported a Net Promoter Score of 87 in Q2, signalling robust broadband market momentum.”
— reported by tipranks.com · 20 Aug 2026
Latest: tipranks.com
EPC Group
IT services & consulting · epcgroup.net
6 NPS disclosures
100NPS · 2026
20262026
“EPC Group, with a Net Promoter Score of 100, announced the launch of Governed AI on Microsoft Framework.”
— reported by inc.com · 4 Jul 2026
Latest: inc.com
Oracle
Enterprise software & SaaS · oracle.com
Fortune 500 #78ORCL
82NPS · 2026
20262026
“Oracle Academy's AI curriculum adoption session recorded exceptional Net Promoter Score of 82.”
— reported by blogs.oracle.com · 15 Oct 2026
Latest: blogs.oracle.com
SAP
Enterprise software & SaaS · sap.com
SAP4 NPS disclosures
9NPS · 2026
20262026
“Revenue from time-based on-premise licenses is recognized at a point in time, whereas revenue from the associated software support is recognized over time. 4 /28 Quarterl…”
— SAP · SEC 6-K report · filed 3 Feb 2026
Latest: sap.com
Apple
Hardware & devices · apple.com
Fortune 500 #4AAPL
61NPS · 2026
“Apple's Net Promoter Score is estimated at 61 in 2025, surpassing tech industry averages.”
— reported by thestreet.com · 10 Apr 2026
Latest: thestreet.com
Ticketplus Ltd.
Enterprise software & SaaS · ticketplus.cl
TP4 NPS disclosures
58NPS · 2026
20262026
“Our uninterrupted service during the crisis established Ticketplus as one of the most resilient infrastructure providers in the region — we believe we have established a …”
— Ticketplus Ltd. · SEC F-1 IPO prospectus · filed 21 Jul 2026
Latest: SEC F-1 IPO prospectus
Rocket Alumni Solutions
Vertical software · rocketedalumni.com
5 NPS disclosures
80NPS · 2026
20262026
“Rocket Alumni Solutions' touchscreen software maintains an 80 Net Promoter Score, reflecting exceptional ease of use and customer satisfaction.”
— reported by morningstar.com · 21 Oct 2026
Latest: morningstar.com
Collective Health
HR & finance software · collectivehealth.com
5 NPS disclosures
70NPS · 2026
20262026
“Collective Health reports a Net Promoter Score of 70, compared to an industry average of 30.”
— reported by pulse2.com · 22 Oct 2026
Latest: pulse2.com
Verito
IT services & consulting · verito.com
5 NPS disclosures
95NPS · 2026
20262026
“Verito, founded in 2016 and serving 1,000+ tax and accounting firms, achieves 95 Net Promoter Score with 100% uptime.”
— reported by prnewswire.com · 2 Oct 2026
Latest: prnewswire.com

White space

20 of 39 Fortune 500 companies in technology (51%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

Nvidia
Fortune 500 #16
Broadcom
Fortune 500 #67
Intel
Fortune 500 #84
Qualcomm
Fortune 500 #100
Micron Technology
Fortune 500 #116
Advanced Micro Devices
Fortune 500 #121
Applied Materials
Fortune 500 #149
Fortune 500 #187
Lam Research
Fortune 500 #225
Texas Instruments
Fortune 500 #235
Leidos Holdings
Fortune 500 #243
Fortune 500 #267
KLA
Fortune 500 #338
Motorola Solutions
Fortune 500 #355
Analog Devices
Fortune 500 #371
Workday
Fortune 500 #404
Reports retention
Fortune 500 #406
Fortune 500 #432
Marvell Technology
Fortune 500 #449
Fortune 500 #455

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 454 in the database →

2026-10-28
—
CallTower wins AVANT's Top Vendor NPS Award for the second consecutive year, demonstrating consistent commitment to customer experience. globenewswire.com ↗
2026-10-27
—
SPS is recognized with a world-class Net Promoter Score by its global client base of more than 8,000 employees. streetinsider.com ↗
2026-10-27
92
Leap expands employer specialty infusion network with an industry-leading patient Net Promoter Score of 92. businesswire.com ↗
2026-10-26
70
Noma Security appoints CFO who delivered NPS above 70 and net revenue retention above 120% at prior roles. prnewswire.com ↗
2026-10-26
98
AirPods achieved a record 98% customer satisfaction rating in a new study, with nearly all owners reporting satisfaction. appleinsider.com ↗
2026-10-25
70
Bishop Fox launches emerging threat testing service with a Net Promoter Score of 70, positioning itself as a trusted partner for organizations managing evolving cybersecurity threats. cybersecurity-insiders.com ↗
2026-10-23
91
ikeGPS reported a net promoter score of 91 as first-half subscription revenue grew and the company performed to expectations. kalkine.com.au ↗
2026-10-22
70
Collective Health reports a Net Promoter Score of 70, compared to an industry average of 30. pulse2.com ↗
2026-10-21
71
bswift Engagement Solutions maintains a 98% client retention rate and a Net Promoter Score of 71 among enterprise clients. streetinsider.com ↗
2026-10-21
80
Rocket Alumni Solutions' touchscreen software maintains an 80 Net Promoter Score, reflecting exceptional ease of use and customer satisfaction. morningstar.com ↗
2026-10-20
90
Calix has recorded a Net Promoter Score above 90 for two consecutive years; 70% of customers use the company's app. marketbeat.com ↗
2026-10-20
90
Streamline AI recognized by G2 and Ramp with a Net Promoter Score of 90 and 4.7-star rating in the G2 Legal Guide. businesswire.com ↗

More companies in Technology

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.