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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Telecom & media  /  Broadband & cable

Broadband & cable

22
Companies
with a public disclosure
11
Gave a number
a disclosed NPS
65
Median latest NPS
last 3 years
1
Silent
known companies, nothing published

Lighthouse companies

Cogent Communications Holdings, Inc.
Broadband & cable · cogentco.com
CCOI
65NPS · 2026
Churn 1.3% · 2026
“With the assistance of our CEO, the Board reviewed the Company’s Net Promoter Score, which measures the willingness of the Company’s customers to recommend our services t…”
— Cogent Communications Holdings, Inc. · SEC proxy statement · filed 20 Mar 2026
Latest: SEC proxy statement
Conexon Connect
Broadband & cable · conexonconnect.com
3 NPS disclosures
79NPS · 2026
20262026
“Conexon Connect achieved a Net Promoter Score of 79, more than double the industry average.”
— reported by intellectia.ai · 18 Sep 2026
Latest: intellectia.ai
Lehi Fiber
Broadband & cable
56NPS · 2026
20262026
“Lehi Fiber Network earned a Net Promoter Score of 56.04, nearly double the industry average.”
— reported by lehifreepress.com · 7 Oct 2026
Latest: lehifreepress.com
Fidium
Broadband & cable · fidium.com
43NPS · 2025
“Fidium reports a Net Promoter Score of 43 under new CEO leadership focusing on fiber-centric network standardization.”
— reported by telecompetitor.com · 2 Dec 2025
Latest: telecompetitor.com
VNET Fiber
Broadband & cable · vnetfiber.com
87NPS · 2026
“VNET Fiber announced an 87 Net Promoter Score after 15 years leveraging the Calix platform to win strong subscriber loyalty.”
— reported by streetinsider.com · 25 Jun 2026
Latest: streetinsider.com
Wisper Internet
Broadband & cable · wisperinternet.com
63NPS · 2026
“Wisper Internet earned a 63 Net Promoter Score, ranking among the highest customer loyalty scores for any internet service provider in the country.”
— reported by streetinsider.com · 16 Jun 2026
Latest: streetinsider.com
UTOPIA Fiber
Broadband & cable · utopiafiber.com
60NPS · 2026
“UTOPIA Fiber maintains a Net Promoter Score of 60, reflecting sustained customer satisfaction.”
— reported by telecompetitor.com · 17 Apr 2026
Latest: telecompetitor.com
Superloop
Broadband & cable · superloop.com.au
55NPS · 2026
“Superloop launched an AI assistant for customer support with a reported Net Promoter Score of approximately 55.”
— reported by telecompaper.com · 27 Apr 2026
Latest: telecompaper.com
Openserve
Broadband & cable · openserve.co.za
79NPS · 2026
“Openserve reported a Net Promoter Score of 79.2 for Q3 FY2025, up from 76.5 in the prior quarter, as fibre connectivity expanded.”
— reported by techfinancials.co.za · 16 Feb 2026
Latest: techfinancials.co.za
Tombigbee Fiber
Broadband & cable · tombigbeefiber.com
92NPS · 2026
“Tombigbee Fiber achieved Net Promoter Score of 92 and reached positive cash flow within two years using Calix AI platform.”
— reported by ca.investing.com · 15 Jul 2026
Latest: ca.investing.com
Tri-CoGo
Broadband & cable
92NPS · 2026
“Tri-CoGo's net promoter score has risen from 90 to 92 over the past three years.”
— reported by telecompaper.com · 21 Oct 2026
Latest: telecompaper.com

More companies

Number of entries in brackets.

Silent

Companies we know of in broadband & cable that have published nothing on NPS or retention.

Web Hosting

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.