Verticals / Telecom & media / Broadband & cable
Broadband & cable
22
Companies
with a public disclosure
11
Gave a number
a disclosed NPS
65
Median latest NPS
last 3 years
1
Silent
known companies, nothing published
Lighthouse companies
Cogent Communications Holdings, Inc.
Broadband & cable · cogentco.com
65NPS · 2026
Churn 1.3% · 2026
“With the assistance of our CEO, the Board reviewed the Company’s Net Promoter Score, which measures the willingness of the Company’s customers to recommend our services t…”
Latest: SEC proxy statement
Conexon Connect
Broadband & cable · conexonconnect.com
79NPS · 2026
20262026
“Conexon Connect achieved a Net Promoter Score of 79, more than double the industry average.”
Latest: intellectia.ai
LF
Lehi Fiber
Broadband & cable
56NPS · 2026
20262026
“Lehi Fiber Network earned a Net Promoter Score of 56.04, nearly double the industry average.”
Latest: lehifreepress.com
Fidium
Broadband & cable · fidium.com
43NPS · 2025
“Fidium reports a Net Promoter Score of 43 under new CEO leadership focusing on fiber-centric network standardization.”
Latest: telecompetitor.com
VNET Fiber
Broadband & cable · vnetfiber.com
87NPS · 2026
“VNET Fiber announced an 87 Net Promoter Score after 15 years leveraging the Calix platform to win strong subscriber loyalty.”
Latest: streetinsider.com
Wisper Internet
Broadband & cable · wisperinternet.com
63NPS · 2026
“Wisper Internet earned a 63 Net Promoter Score, ranking among the highest customer loyalty scores for any internet service provider in the country.”
Latest: streetinsider.com
UTOPIA Fiber
Broadband & cable · utopiafiber.com
60NPS · 2026
“UTOPIA Fiber maintains a Net Promoter Score of 60, reflecting sustained customer satisfaction.”
Latest: telecompetitor.com
Superloop
Broadband & cable · superloop.com.au
55NPS · 2026
“Superloop launched an AI assistant for customer support with a reported Net Promoter Score of approximately 55.”
Latest: telecompaper.com
Openserve
Broadband & cable · openserve.co.za
79NPS · 2026
“Openserve reported a Net Promoter Score of 79.2 for Q3 FY2025, up from 76.5 in the prior quarter, as fibre connectivity expanded.”
Latest: techfinancials.co.za
Tombigbee Fiber
Broadband & cable · tombigbeefiber.com
92NPS · 2026
“Tombigbee Fiber achieved Net Promoter Score of 92 and reached positive cash flow within two years using Calix AI platform.”
Latest: ca.investing.com
More companies
Number of entries in brackets.
Silent
Companies we know of in broadband & cable that have published nothing on NPS or retention.
Web Hosting
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.