Verticals / Transport & logistics / Freight & trucking
Freight & trucking
21
Companies
with a public disclosure
7
Gave a number
a disclosed NPS
76
Median latest NPS
last 3 years
7
Silent
known companies, nothing published
Lighthouse companies
J.B. Hunt
Freight & trucking · jbhunt.com
58NPS · 2026
“J.B. Hunt achieved an NPS of 58 and overall customer satisfaction score of 4.6/5 in the latest JOC Survey, earning its sixth straight Best Overall Intermodal Provider rec…”
Latest: investor.jbhunt.com
Montway Auto Transport
Freight & trucking · montway.com
76NPS · 2026
20252026
“Montway Auto Transport reports a Net Promoter Score of 76, far exceeding the industry average, and was named to the Inc. 5000 list.”
Latest: streetinsider.com
HUB
Freight & trucking · hubinternational.com
100NPS · 2026
“Marketing agency HUB achieved a perfect 100 Net Promoter Score in both 2024 and 2025 while expanding work with existing clients.”
Latest: bdaily.co.uk
Estes
Freight & trucking · estes-express.com
63NPS · 2026
“Estes earned a Net Promoter Score of 62.8, well above industry average, and was ranked No. 1 for best value as a national carrier for the fifth consecutive year.”
Latest: ajot.com
Kodiak
Freight & trucking · kodiakrobotics.com
63NPS · 2026
“Kodiak partnership with Charger achieved Net Promoter Score of 62.8, well above industry average.”
Latest: truckersnews.com
Daylight Transport
Freight & trucking · daylighttransport.com
85NPS · 2026
“Daylight Transport posted the highest Net Promoter Score of 84.6% in the LTL carrier study, compared with an industry average of 54.4%.”
Latest: einnews.com
CA
CHS Air & Sea Oy
Freight & trucking
92NPS · 2026
“CHS Air & Sea Oy achieved an NPS of 92 in its 2026 customer satisfaction survey.”
Latest: chs.fi
More companies
Number of entries in brackets.
Werner Enterprises, Inc.3Allcargo2East Midlands Airport2Auckland Airport1Bradley Airport1Charlotte Douglas International Airport1Hartsfield-Jackson Atlanta International Airport1LATAM Cargo1MSY1Old Dominion Freight Line1Ontario International Airport (ONT)1Portland International Airport (PDX)1Sky Harbor International Airport1Truckoom1
Silent
Companies we know of in freight & trucking that have published nothing on NPS or retention.
Fortune 500 #369
Aircraft Leasing
Freight & Logistics
Trucking & Freight Services
Freight & Logistics
Air Cargo Solutions
Trailer Manufacturing
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.