Verticals / Transport & logistics
Transport & logistics
Freight, parcel, rail, trucking, shipping, ride-hailing and car rental. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
104
Companies
with a public NPS or retention disclosure
121
NPS disclosures
39 companies gave a number
71
Median disclosed NPS
last 3 years · 63 scores
22
Report retention
NRR, GRR, retention rate, churn or renewal
Sub-verticals
Companies with a disclosure, by sub-vertical.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
United Parcel Service, Inc.
Parcel & courier · ups.com
44NPS · 2026
Churn 0% · 2026
“In the U.S., we finished the year with a NPS of 44 and moved closer toward our target NPS of 50.”
Latest: investors.ups.com
Roadway Moving
Logistics & supply chain · roadwaymoving.com
93NPS · 2026
20262026
“Roadway Moving reported a Net Promoter Score of 93.”
Latest: democratandchronicle.com
Norfolk Southern Corporation
Rail · norfolksouthern.com
32NPS · 2026
20262026
“Our Net Promoter Score rose five points overall to 32, and among our top-200 customers by revenue, it climbed to 43”
Latest: norfolksouthern.com
SEKO Logistics
Logistics & supply chain · sekologistics.com
81NPS · 2026
20262026
“SEKO Logistics announced a record Net Promoter Score of +81 for H1 2026, building on prior scores of +68 and +71.”
Latest: streetinsider.com
J.B. Hunt
Freight & trucking · jbhunt.com
58NPS · 2026
“J.B. Hunt achieved an NPS of 58 and overall customer satisfaction score of 4.6/5 in the latest JOC Survey, earning its sixth straight Best Overall Intermodal Provider rec…”
Latest: investor.jbhunt.com
Montway Auto Transport
Freight & trucking · montway.com
76NPS · 2026
20252026
“Montway Auto Transport reports a Net Promoter Score of 76, far exceeding the industry average, and was named to the Inc. 5000 list.”
Latest: streetinsider.com
Apollo Scooters
Ride-hailing & mobility · apolloscooters.com
63NPS · 2026
20262026
“Apollo Scooters' Net Promoter Score of 62.6 (based on 2,721 responses) exceeds the consumer electronics industry average of 25–40.”
Latest: aol.com
HUB
Freight & trucking · hubinternational.com
100NPS · 2026
“Marketing agency HUB achieved a perfect 100 Net Promoter Score in both 2024 and 2025 while expanding work with existing clients.”
Latest: bdaily.co.uk
Saudia Cargo
Parcel & courier · saudiacargo.com
57NPS · 2026
20262026
“Saudia Cargo recorded NPS of 57, reflecting growing customer confidence, as it adds four Boeing 777 freighters to fleet.”
Latest: avitrader.com
B
Balmoral
Shipping & ports
36NPS · 2026
20262026
“Balmoral's Net Promoter Score fell to 36 in the quarter, down 27 points from 63 in the same quarter last year.”
Latest: finance.yahoo.com
Dallas Area Rapid Transit (DART)
Ride-hailing & mobility · dart.org
34NPS · 2026
“DART's Net Promoter Score reached a record 33.7 with overall satisfaction at 74.9%, a six-year high.”
Latest: metro-magazine.com
DHL Express
Logistics & supply chain · dhl.com
54NPS · 2026
“~54 Net Promoter Score (NPS) continuously measured”
Latest: dhl.com
White space
4 of 12 Fortune 500 companies in transport & logistics (33%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.
Uber Technologies
Fortune 500 #88
Reports retention
GXO Logistics
Fortune 500 #314
Reports retention
Ryder System
Fortune 500 #323
EI
Expeditors Intl. of Washington
Fortune 500 #369
Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
2026-10-28
56
Yodel and Evri each achieved an average satisfaction score of 56% across all elements of the contact process in Ofcom's parcel firm rating for the fourth consecutive year. channelx.world ↗
2026-10-26
—
DriveU marks 3 years of profit with consistent service quality reflected in strong NPS. businesstoday.in ↗
2026-10-24
—
Evri ranks worst for customer satisfaction among delivery companies; Royal Mail scored 83%, DPD 77%, and DHL 74%. pressreader.com ↗
2026-10-24
100
Marketing agency HUB achieved a perfect 100 Net Promoter Score in both 2024 and 2025 while expanding work with existing clients. bdaily.co.uk ↗
2026-10-22
34
GEODIS reports a 2026 Net Promoter Score of +34 and 90% overall satisfaction with its performance in a customer survey conducted by Ipsos. x.com ↗
2026-10-22
—
Brambles' Serialisation+ service in Chile delivered a 9-point increase in net promoter score and 15 net new business wins in FY26. kalkine.com.au ↗
2026-10-16
82
Bolt tracks average Net Promoter Score of 82 as an indicator of brand health. chiefmarketer.com ↗
2026-10-13
63
Kodiak partnership with Charger achieved Net Promoter Score of 62.8, well above industry average. truckersnews.com ↗
2026-10-13
92
CHS Air & Sea Oy achieved an NPS of 92 in its 2026 customer satisfaction survey. chs.fi ↗
2026-10-12
100
Qatar Rail named Worldwide Operator of the Year with an exceptional Net Promoter Score of 99.7%. iloveqatar.net ↗
2026-10-11
92
East Midlands Airport topped CAA annual customer satisfaction survey with score of 9.2 out of 10. mediacentre.eastmidlandsairport.com ↗
2026-10-09
63
Estes earned a Net Promoter Score of 62.8, well above industry average, and was ranked No. 1 for best value as a national carrier for the fifth consecutive year. ajot.com ↗
More companies in Transport & logistics
Number of entries in brackets.
Swvl13Saia5CSX Corporation3Werner Enterprises, Inc.3Allcargo2Aqaba Container Terminal2Bolt2Brambles2CargoAi2East Midlands Airport2Europcar2Eurowag2FedEx2Full Truck Alliance Co. Ltd.2GATX Corporation2Matkahuolto2PostNL2Shiprocket2Uber2VR Group2Via Transportation, Inc.2Aqaba Container Port1ArcBest Corporation1Auckland Airport1Australia Post1Bibby Line Group1Bonheur ASA1Bonheur ASA / Balmoral1Bradley Airport1C.H. Robinson1CANADIAN NATIONAL RAILWAY CO1CHS Air & Sea Oy1Charlotte Douglas International Airport1Charter-A Ltd1DSV1Daylight Transport1DoorDash; Uber1DriveU1DroneUp1Estes1Evri1FMG1First Bus1GEODIS1GXO Logistics, Inc.1Greyhound1Hartsfield-Jackson Atlanta International Airport1InPost S.A.1Keeta1Keolis MHI / Dubai RTA1KiwiRail1Kodiak1LATAM Cargo1LNER1LOTTE rent-a-car1Log-In1Lyft1MSY1MTA1Manna1
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.