Verticals / Transport & logistics / Parcel & courier
Parcel & courier
11
Companies
with a public disclosure
6
Gave a number
a disclosed NPS
64
Median latest NPS
last 3 years
4
Silent
known companies, nothing published
Lighthouse companies
United Parcel Service, Inc.
Parcel & courier · ups.com
44NPS · 2026
Churn 0% · 2026
“In the U.S., we finished the year with a NPS of 44 and moved closer toward our target NPS of 50.”
Latest: investors.ups.com
Saudia Cargo
Parcel & courier · saudiacargo.com
57NPS · 2026
20262026
“Saudia Cargo recorded NPS of 57, reflecting growing customer confidence, as it adds four Boeing 777 freighters to fleet.”
Latest: avitrader.com
Pickup (La Poste Group)
Parcel & courier · laposte.fr
29NPS · 2026
“Pickup (La Poste Group subsidiary) recorded a Net Promoter Score of +29 in a retail survey, with 83% of retailers reporting the experience met or exceeded expectations.”
Latest: cep-research.com
InPost S.A.
Parcel & courier · inpost.pl
76NPS · 2026
“InPost S.A. operates 21 million locker users and 17 million app users, with a net promoter score of 76.”
Latest: tipranks.com
Manna
Parcel & courier · manna.com
86NPS · 2026
“Manna, an air delivery company, reported a Net Promoter Score of 86 as it raises $50M Series B.”
Latest: stattimes.com
More companies
Number of entries in brackets.
Silent
Companies we know of in parcel & courier that have published nothing on NPS or retention.
Parcel Delivery
Last-Mile Delivery
Courier & Delivery
Parcel Delivery Services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.