Verticals / Travel, hospitality & leisure / Casinos & gaming venues
Casinos & gaming venues
17
Companies
with a public disclosure
2
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
3
Silent
known companies, nothing published
Lighthouse companies
Kaizen Gaming
Casinos & gaming venues · kaizengaming.com
94NPS · 2026
“Kaizen Gaming reported a Net Promoter Score of 94% among volunteer programme participants.”
Latest: europeangaming.eu
Sunrise Senior Living
Casinos & gaming venues · sunriseseniorliving.com
57NPS · 2026
“Sunrise Senior Living's resident Net Promoter Score climbed to 57 in 2025, more than 2.5 times the broader hospitality industry average.”
Latest: mcknightsseniorliving.com
More companies
Number of entries in brackets.
Silent
Companies we know of in casinos & gaming venues that have published nothing on NPS or retention.
Fortune 500 #317
Gaming & Entertainment
Online Gaming & Betting
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.