Verticals / Travel, hospitality & leisure / Cruise
Cruise
6
Companies
with a public disclosure
2
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
0
Silent
known companies, nothing published
Lighthouse companies
Royal Caribbean
Cruise · royalcaribbean.com
75NPS · 2026
20262026
“Royal Caribbean's mid-70s Net Promoter Scores reflect unwavering commitment to turning vacations into lifetime experiences.”
Latest: seekingalpha.com
Viking Holdings Ltd
Cruise · vikingcruises.com
73NPS · 2026
“As a result, our guests are often our greatest promoters. For the 2025 season, our Net Promoter Scores were 73 for Viking River, 71 for Viking Ocean and 74 for Viking Exp…”
Latest: SEC 20-F annual report
More companies
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.