Verticals / Automotive (makers, dealers, parts) / EV makers
EV makers
11
Companies
with a public disclosure
8
Gave a number
a disclosed NPS
83
Median latest NPS
last 3 years
3
Silent
known companies, nothing published
Lighthouse companies
Nio
EV makers · nio.com
85NPS · 2026
20262026
“NIO's new ES8 reached 150,000 deliveries with highest net promoter score (85.3) among all pure electric vehicles in brand health study.”
Latest: autonews.gasgoo.com
Li Auto
EV makers · lixiaozhu.com
82NPS · 2026
20262026
“Li Auto MEGA sales surpass 30,000 units with Net Promoter Score of 80% and strong repurchase and referral rates.”
Latest: finance.biggo.com
XPeng
EV makers · xpeng.com
87NPS · 2026
“We utilize the User Service Center’s Net Promoter Score (NPS) for after-sales satisfaction as a core metric for overall evaluation. In 2025, we set a target of 85%, achie…”
Latest: SEC 6-K report
Firefly
EV makers · firefly.com
80NPS · 2026
“Firefly ranked second in the industry with an NPS of 79.7, significantly ahead of the industry average of 60.9.”
Latest: news.futunn.com
SERES
EV makers · seres.com
85NPS · 2025
“SERES' AITO M9 topped the overall Net Promoter Score list for new energy vehicle models with 85.2.”
Latest: bignewsnetwork.com
Zeekr
EV makers · zeekr.com
84NPS · 2026
“Zeekr 9X achieved a Net Promoter Score of 83.9 in a first-half 2026 study of China's new energy vehicle market, posting the highest recommendation score.”
Latest: theevreport.com
More companies
Number of entries in brackets.
Silent
Companies we know of in ev makers that have published nothing on NPS or retention.
EV Maker
EV Manufacturer
Electric Vehicle Maker
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.