Verticals / Automotive (makers, dealers, parts)
Automotive (makers, dealers, parts)
Car and truck makers, dealer groups, parts and tyre companies. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
62
Companies
with a public NPS or retention disclosure
109
NPS disclosures
25 companies gave a number
80
Median disclosed NPS
last 3 years · 43 scores
14
Report retention
NRR, GRR, retention rate, churn or renewal
Sub-verticals
Companies with a disclosure, by sub-vertical.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
Uxin Ltd
Auto services & aftermarket · uxin.com
68NPS · 2026
20252026
“Uxin Limited maintains a Net Promoter Score of 68, among the highest in its industry, according to management.”
Latest: tipranks.com
Nio
EV makers · nio.com
85NPS · 2026
20262026
“NIO's new ES8 reached 150,000 deliveries with highest net promoter score (85.3) among all pure electric vehicles in brand health study.”
Latest: autonews.gasgoo.com
Advance Auto Parts
Auto parts & tyres · advanceautoparts.com
80NPS · 2026
“Advance Auto Parts reported Net Promoter Score rising from the high 60s to nearly 80 points in Q2 2026, alongside improved in-store attachment rates.”
Latest: finance.yahoo.com
General Motors
Car & truck makers · gm.com
-73NPS · 2026
“GM's dealership NPS is negative 73; only 16% of technicians believe the industry is attractive.”
Latest: news.dealershipguy.com
Valvoline
Auto parts & tyres · valvoline.com
80NPS · 2026
20252026
“Valvoline management believes the company has a top-tier Net Promoter Score of 80, noted in investment analysis.”
Latest: theglobeandmail.com
Li Auto
EV makers · lixiaozhu.com
82NPS · 2026
20262026
“Li Auto MEGA sales surpass 30,000 units with Net Promoter Score of 80% and strong repurchase and referral rates.”
Latest: finance.biggo.com
XPeng
EV makers · xpeng.com
87NPS · 2026
“We utilize the User Service Center’s Net Promoter Score (NPS) for after-sales satisfaction as a core metric for overall evaluation. In 2025, we set a target of 85%, achie…”
Latest: SEC 6-K report
Kamux
Dealer groups · kamux.com
66NPS · 2026
“Kamux reported a group Net Promoter Score of 66, reflecting strong customer satisfaction despite diesel margin pressure.”
Latest: app.dealroom.co
Simplicity Car Care
Car Care Services · simplicity.com
80NPS · 2026
“Simplicity Car Care network achieved an NPS of 80 and touch time efficiency metric of 3.2.”
Latest: autosphere.ca
Motorpoint Group PLC
Dealer groups · motorpointgroup.com
84NPS · 2026
“Motorpoint Group reports a Net Promoter Score of 84, reflecting a strong customer-first proposition.”
Latest: gurufocus.com
White space
11 of 22 Fortune 500 companies in automotive (makers, dealers, parts) (50%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.
Genuine Parts
Fortune 500 #177
L
Lear
Fortune 500 #185
Group 1 Automotive
Fortune 500 #193
A
AutoZone
Fortune 500 #217
AA
Asbury Automotive Group
Fortune 500 #230
OA
Fortune 500 #233
B
BorgWarner
Fortune 500 #295
L
LKQ
Fortune 500 #303
A
Autoliv
Fortune 500 #378
D
Dana
Fortune 500 #394
TI
Thor Industries
Fortune 500 #403
Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
2026-10-23
—
XPeng topped the DACH EV satisfaction study with an improved net promoter score, while Tesla climbed to second place. eletric-vehicles.com ↗
2026-10-23
—
Nio ES8 ranked first by net promoter score among fully electric models in a 2026 Jielanlu research study. eletric-vehicles.com ↗
2026-10-20
—
Simplicity Car Care Barrie recognized with Wow the Customer Award for the network's highest Net Promoter Score. collisionrepairmag.com ↗
2026-10-16
—
GMC secured first place among premium segment brands in the J.D. Power 2026 Mexico Customer Service Index Study. gmauthority.com ↗
2026-10-16
—
Velotric secured 200M RMB Series C financing with return rate and Net Promoter Score as key operational health indicators. eu.36kr.com ↗
2026-10-16
70
Velotric raised $29.9M Series C with Net Promoter Score held above 70 for three years and 0.5% e-bike return rate. app.dealroom.co ↗
2026-10-14
—
In a J.D. Power brand NPS study, AITO ranked first among new energy luxury brands for customer advocacy. bwhotelier.com ↗
2026-10-14
—
Autoglass Mobile Recalibration Pro recorded NPS 7.2 points higher than standard appointments in UK pilot testing. insurance-edge.net ↗
2026-10-12
7
Autoglass recorded an NPS of 7.2 across thousands of UK pilot jobs for its new mobile ADAS recalibration service. businessmotoring.co.uk ↗
2026-10-07
—
Ford is the top truck scorer for Net Promoter Scores among automotive brands, with enthusiastic owners citing diverse truck offerings. repairerdrivennews.com ↗
2026-10-05
68
Uxin Limited maintains a Net Promoter Score of 68, among the highest in its industry, according to management. tipranks.com ↗
2026-09-30
—
BMW X6 ranked highest in JD Power's latest Multimedia Quality and Satisfaction Study. carpro.com ↗
More companies in Automotive (makers, dealers, parts)
Number of entries in brackets.
Ford7Carvana5Stellantis4Gogoro3AITO2ARB Corp Ltd2Autoglass2BMW2Cox Automotive2Hyundai Motor2SERES2Subaru2Tesla2Zeekr2ACV Auctions Inc.1AEONrv and Remote Vans1AITO M91Airstream1All American Ford Dealerships1Aptiv PLC1Audi1Avelo1Ayvens1Capital City Subaru1CarMax1Cherokee Mitsubishi1Dimmitt Cadillac Clearwater & St. Pete1Dongfeng Nissan1DriveSure1Ducati New York1Everett Buick GMC1Garrett Motion Inc.1Geely Auto Group / ZEEKR1General RV1Hino Motors1Identifix1IgniteUps1Jayco1Leapmotor1Magnaflow1Mahindra1Niello Co.1Performance Motors1Ramsey Mazda1Toyota1VOYAH Dreamer1VehicleLyfe1Vertu Exeter Repair Centre1Way1iRG Repair Group1
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.