Verticals / Health insurers & care providers / Home & senior care
Home & senior care
20
Companies
with a public disclosure
12
Gave a number
a disclosed NPS
70
Median latest NPS
last 3 years
7
Silent
known companies, nothing published
Lighthouse companies
BrightSpring Health Services
Home & senior care · brightspringhealth.com
100NPS · 2026
20262026
“BrightSpring Health Services reports Net Promoter Score of 100 from doctors and patients in third-party quarterly surveys.”
Latest: investing.com
CVS Group PLC
Home & senior care · cvs.com
81NPS · 2026
“CVS Group plc reported Net Promoter Score of 80.6, with further improvement noted in Q4 2026 earnings.”
Latest: seekingalpha.com
Brookdale
Home & senior care · brookdale.com
27NPS · 2026
“The strategic objectives under the 2025 Management AIP include retention of key community leadership at our consolidated comparable community portfolio and for all named …”
Latest: SEC proxy statement
Option Care Health
Home & senior care · optioncarehealth.com
70NPS · 2026
“Patient satisfaction scores consistently in mid-90's and Net Promotor Score of 70+”
Latest: investors.optioncarehealth.com
Medi Assist
Home & senior care · mediassist.in
69NPS · 2026
20262026
“Medi Assist achieved Net Promoter Scores of 69%+ from members who review and accept provisional approvals.”
Latest: investing.com
Help at Home
Home & senior care · helpathome.com
69NPS · 2026
“Help at Home reported an average Client Net Promoter Score of 69 and Caregiver NPS of 50, both exceeding national healthcare benchmarks.”
Latest: prnewswire.com
SafelyYou
Home & senior care · safelyou.com
71NPS · 2026
“SafelyYou's platform has earned a Net Promoter Score of 71.4 and demonstrated results in reducing falls and lowering costs.”
Latest: pulse2.com
Nurse Next Door
Home & senior care · nursesnextdoor.com
80NPS · 2026
“Nurse Next Door aligns 250+ American locations with HCAOA, backed by a Net Promoter Score of 80.”
Latest: morningstar.com
St Luke's ElderCare
Home & senior care · stlukeseldercare.org.au
-5NPS · 2026
“St Luke's ElderCare's employee NPS reached -5 in 2023, highlighting the distinction between employee and customer advocacy.”
Latest: humanresourcesonline.net
HumanGood
Home & senior care · humangood.org
72NPS · 2026
“HumanGood CEO reported a 72 Net Promoter Score as core evaluation of customer satisfaction.”
Latest: seniorhousingnews.com
More companies
Number of entries in brackets.
Silent
Companies we know of in home & senior care that have published nothing on NPS or retention.
Home Health Care
Care Provider
Care Services
Care Services
Medical Equipment Provider
Rehabilitation Services
Care Homes & Assisted Living
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.