Verticals / Payments, wealth & financial services / Consumer finance
Consumer finance
16
Companies
with a public disclosure
10
Gave a number
a disclosed NPS
72
Median latest NPS
last 3 years
8
Silent
known companies, nothing published
Lighthouse companies
OppFi Inc.
Consumer finance · oppfi.com
71NPS · 2026
20252026
“Mission-driven Platform Significant Economic Scale Strong Fundamentals and Balance Sheet Providing best-in-class products and customer service with a 71 NPS Score1 Profit…”
Latest: SEC 8-K filing
Regional Management Corp.
Consumer finance · regionalmanagement.com
58NPS · 2026
20252026
“King/market-research/fico-score-credit-insights-fall-2025-edition Auto Loans (36%) Student Loans (28%) Credit Cards (25%) Other (9%) Personal Lending (2%) Serving Our Cus…”
Latest: SEC 8-K filing
BREAD FINANCIAL HOLDINGS, INC.
Consumer finance · breadfinancial.com
54NPS · 2026
20262026
“On the NPS metric, the Company also exceeded the maximum target based on the result of 54.50%, and consequently scoring 200%, demonstrating our continued focus on custome…”
Latest: SEC proxy statement
Affirm
Consumer finance · affirm.com
83NPS · 2026
“Announcing Affirm's +83 Net Promoter Score”
Latest: affirm.com
Oportun Financial Corp
Consumer finance · oportun.com
77NPS · 2026
“We believe our strong Net Promoter® Score ("NPS") of 77 for our personal loans demonstrates our success in providing our members with effective and easy to use solutions.…”
Latest: SEC 10-K annual report
MoneyMe
Consumer finance · moneyme.com.au
71NPS · 2026
“MoneyMe's Net Promoter Score rose to 71 in FY26 from 69 in FY25, as originations reached record $1.23bn.”
Latest: kalkine.com.au
True Link Financial
Consumer finance · truelinkfinancial.com
80NPS · 2026
“True Link Financial reports Net Promoter Score of 80, demonstrating strong client satisfaction in specialized financial services.”
Latest: businesswire.com
Liberty Financial Group
Consumer finance · libertyfinancial.com
57NPS · 2026
“Liberty Financial Group reported customer Net Promoter Score of 57 in FY26 (down 1 point from prior year), with broker NPS rising to 89 from 83.”
Latest: kalkine.com.au
LF
Lion Finance
Consumer finance
73NPS · 2026
“Lion Finance's Net Promoter Score held steady at 73 in June 2026, maintaining high levels through proactive customer engagement.”
Latest: investing.com
More companies
Number of entries in brackets.
Silent
Companies we know of in consumer finance that have published nothing on NPS or retention.
Consumer Finance
Consumer Finance
Consumer Finance
Consumer Finance
Debt Relief Services
Debt Collection
Finance Company
Consumer Finance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.