NPS Intelligence (beta)

“Malaysia's Postal Service saw its Net Promoter Score for retail services rise from 32.0, accompanying improvements in customer satisfaction.”

“TPO appointed new operations director; Net Promoter Score rose from -3 to 65, first-time resolution increased from 40% to 90%, complaints fell 40%.”

“The IRS Direct File program achieved a net promoter score of +80 on a scale of -100 to +100.”

“Chicago Housing Authority earned a positive 24.5 NPS from its first resident survey in recent history, confirming more residents view CHA positively than negatively.”

“DeKalb County's employee clinic partnership with Marathon Health achieved a Net Promoter Score of 93 from patient experience surveys.”

“Durham County Council's Net Promoter Score increased from 24.5 to 42.4 through its inclusive active ageing pathway.”

“NZTE achieved an exporter satisfaction score (Net Promoter Score) of +79, reflecting strong employee engagement and service delivery.”

“OPM's June workforce pulse survey recorded a net promoter score of 17.9.”

“Office of the Director achieved Net Promoter Score of +95.7 in ChatGPT deployment evaluation following reupped OneGov deal.”