NPS Intelligence (beta)

“URAC achieved a client NPS of 58.5 and retained 95% of clients across its programs.”

“England Golf reported a positive Net Promoter Score of +34, reflecting strong member advocacy.”

“Operation HOPE increased Net Promoter Score to 79 in 2025 annual report, described as among the highest scores an organization can achieve.”

“Malaysia's Postal Service saw its Net Promoter Score for retail services rise from 32.0, accompanying improvements in customer satisfaction.”

“IT Ukraine Association marks 22 years with an NPS of +84 and disclosed retention rate.”

“TPO appointed new operations director; Net Promoter Score rose from -3 to 65, first-time resolution increased from 40% to 90%, complaints fell 40%.”

“The IRS Direct File program achieved a net promoter score of +80 on a scale of -100 to +100.”

“Chicago Housing Authority earned a positive 24.5 NPS from its first resident survey in recent history, confirming more residents view CHA positively than negatively.”

“DeKalb County's employee clinic partnership with Marathon Health achieved a Net Promoter Score of 93 from patient experience surveys.”