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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Transport & logistics  /  Logistics & supply chain

Logistics & supply chain

35
Companies
with a public disclosure
13
Gave a number
a disclosed NPS
70
Median latest NPS
last 3 years
11
Silent
known companies, nothing published

Lighthouse companies

Roadway Moving
Logistics & supply chain · roadwaymoving.com
8 NPS disclosures
93NPS · 2026
20262026
“Roadway Moving reported a Net Promoter Score of 93.”
— reported by democratandchronicle.com · 19 Sep 2026
Latest: democratandchronicle.com
SEKO Logistics
Logistics & supply chain · sekologistics.com
5 NPS disclosures
81NPS · 2026
20262026
“SEKO Logistics announced a record Net Promoter Score of +81 for H1 2026, building on prior scores of +68 and +71.”
— reported by streetinsider.com · 23 Sep 2026
Latest: streetinsider.com
DHL Express
Logistics & supply chain · dhl.com
54NPS · 2026
“~54 Net Promoter Score (NPS) continuously measured”
— reported by dhl.com · 12 Apr 2026
Latest: dhl.com
Matkahuolto
Logistics & supply chain · matkahuolto.fi
85NPS · 2025
“Finland's Matkahuolto bus network achieved a Net Promoter Score of 85 through Gen Z-focused 'Mystery Trips' marketing innovation.”
— reported by globetrender.com · 12 Nov 2025
Latest: globetrender.com
Eurowag
Logistics & supply chain · eurowag.com
30NPS · 2026
“Eurowag's Net Promoter Score declined to 29.6 from 43.0 points due to a methodology change to unified brand measurement.”
— reported by investing.com · 9 Sep 2026
Latest: investing.com
Voilà
Logistics & supply chain · voila.com
70NPS · 2026
“Voilà maintains industry-leading performance with a 70 Net Promoter Score, 95% weekly on-time delivery, and 98% fulfillment rate.”
— reported by investing.com · 19 Jun 2026
Latest: investing.com
Zipline
Logistics & supply chain · zipline.com
89NPS · 2026
“Zipline holds an industry-leading Net Promoter Score of 89 and a 4.9/5 customer satisfaction rating.”
— reported by app.com · 20 Feb 2026
Latest: app.com
Movegreen
Logistics & supply chain · movegreen.kg
70NPS · 2026
“Movegreen achieved NPS of 70 or above, qualifying for industry recognition in professional moving services.”
— reported by openpr.com · 4 Sep 2026
Latest: openpr.com
RePack
Logistics & supply chain · repack.io
79NPS · 2026
“RePack reports a Net Promoter Score of 79%, which the company describes as equivalent to a standing ovation in the logistics industry.”
— reported by spnews.com · 1 Jul 2026
Latest: spnews.com
GEODIS
Logistics & supply chain · geodis.com
34NPS · 2026
“GEODIS reports a 2026 Net Promoter Score of +34 and 90% overall satisfaction with its performance in a customer survey conducted by Ipsos.”
— reported by x.com · 22 Oct 2026
Latest: x.com
Tombigbee
Logistics & supply chain
92NPS · 2026
“Tombigbee achieved NPS of 92 and positive cash flow in two years using Calix One platform.”
— reported by streetinsider.com · 16 Jul 2026
Latest: streetinsider.com
Keeta
Logistics & supply chain
70NPS · 2026
“Keeta marks first year in Kuwait with NPS above 70 and cancellation rate below 1%.”
— reported by kuwaittimes.com · 23 Sep 2026
Latest: kuwaittimes.com

More companies

Number of entries in brackets.

Silent

Companies we know of in logistics & supply chain that have published nothing on NPS or retention.

Helicopter Services & Logistics
Transport & Logistics
Freight Logistics
Shipping & Logistics
Logistics
Fleet Management
Logistics Platform
Logistics & Transport
Refrigerated Logistics

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.