Verticals / Transport & logistics / Rail
Rail
10
Companies
with a public disclosure
3
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
0
Silent
known companies, nothing published
Lighthouse companies
Norfolk Southern Corporation
Rail · norfolksouthern.com
32NPS · 2026
20262026
“Our Net Promoter Score rose five points overall to 32, and among our top-200 customers by revenue, it climbed to 43”
Latest: norfolksouthern.com
VR Group
Rail · vrgroup.fi
57NPS · 2026
“VR Group's Net Promoter Score in Finland remained at 57 (previously 56) and improved significantly in Sweden to 57 (up from 46).”
Latest: vrgroup.fi
Qatar Rail
Rail · qr.com.qa
100NPS · 2026
“Qatar Rail named Worldwide Operator of the Year with an exceptional Net Promoter Score of 99.7%.”
Latest: iloveqatar.net
More companies
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.