Verticals / Transport & logistics / Ride-hailing & mobility
Ride-hailing & mobility
15
Companies
with a public disclosure
6
Gave a number
a disclosed NPS
55
Median latest NPS
last 3 years
4
Silent
known companies, nothing published
Lighthouse companies
Apollo Scooters
Ride-hailing & mobility · apolloscooters.com
63NPS · 2026
20262026
“Apollo Scooters' Net Promoter Score of 62.6 (based on 2,721 responses) exceeds the consumer electronics industry average of 25–40.”
Latest: aol.com
Dallas Area Rapid Transit (DART)
Ride-hailing & mobility · dart.org
34NPS · 2026
“DART's Net Promoter Score reached a record 33.7 with overall satisfaction at 74.9%, a six-year high.”
Latest: metro-magazine.com
Bolt
Ride-hailing & mobility · bolt.eu
82NPS · 2026
“Bolt tracks average Net Promoter Score of 82 as an indicator of brand health.”
Latest: chiefmarketer.com
NuCompass Mobility
Ride-hailing & mobility · nucompass.com
85NPS · 2026
“Last year, we earned an NPS of 85, placing us firmly in the "excellent" category”
Latest: nucompass.com
More companies
Number of entries in brackets.
Silent
Companies we know of in ride-hailing & mobility that have published nothing on NPS or retention.
Ride-Hailing & Carpooling
Bus Transportation
Ride-Hailing
Bus Manufacturer
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.