Verticals / Travel, hospitality & leisure / Fitness & wellness
Fitness & wellness
20
Companies
with a public disclosure
7
Gave a number
a disclosed NPS
85
Median latest NPS
last 3 years
4
Silent
known companies, nothing published
Lighthouse companies
Planet Fitness
Fitness & wellness · planetfitness.com
81NPS · 2026
20252026
Churn 3.5% · 2026
“Achieving an impressive Net Promoter Score of 81, compared to 27 for the overall Spanish fitness market”
Latest: tikr.com
Peloton
Fitness & wellness · peloton.com
70NPS · 2025
Churn 2.2% · 2026
“Peloton reported improvements in customer satisfaction with Net Promoter Scores for core products exceeding 70.”
Latest: msn.com
Dogtopia
Fitness & wellness · dogtopia.com
90NPS · 2026
20262026
“Dogtopia achieved a Net Promoter Score of 90 in the first half of 2026, an all-time high reflecting record customer loyalty and trust.”
Latest: streetinsider.com
Discover Strength
Fitness & wellness · discoverstrength.com
93NPS · 2026
20262026
“Discover Strength maintains a systemwide Net Promoter Score of 93 and achieved 80% member retention across company-owned locations in 2025.”
Latest: franchising.com
Kinomatic / Whoop
Fitness & wellness · whoop.com
85NPS · 2026
“Kinomatic and Whoop partnership for post-operative orthopedic recovery achieved a Net Promoter Score over 85, with one-year follow-up monitoring.”
Latest: massdevice.com
CS
Colchester Sports Park
Fitness & wellness
90NPS · 2025
“Colchester Sports Park achieved an outstanding Net Promoter Score of 90% for its fourth consecutive year of Quest accreditation.”
Latest: colchester.gov.uk
More companies
Number of entries in brackets.
Silent
Companies we know of in fitness & wellness that have published nothing on NPS or retention.
Fitness Center
Fitness Club
Spa & Wellness Services
Leisure & Recreation
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.