Verticals / Travel, hospitality & leisure / Travel agents & booking
Travel agents & booking
22
Companies
with a public disclosure
12
Gave a number
a disclosed NPS
64
Median latest NPS
last 3 years
3
Silent
known companies, nothing published
Lighthouse companies
LuxExperience B.V.
Travel agents & booking · luxexperience.com
60NPS · 2026
20262026
“LuxExperience reported Net Promoter Score of 59.7 in Q4 FY2026, impacted by warehouse shipping backlogs.”
Latest: news.alphastreet.com
Intrepid
Travel agents & booking · intrepid.com
83NPS · 2026
20262026
“Intrepid Travel achieved a Net Promoter Score of 83, the highest in its 37-year history, in its 2025 Integrated Annual Report.”
Latest: ittn.ie
eDreams ODIGEO
Travel agents & booking · edreams.com
62NPS · 2026
20262026
“EDreams ODIGEO expands Prime in South Africa; South African subscribers delivered Net Promoter Score of 62, indicating high customer satisfaction.”
Latest: africabusinesscommunities.com
Liberty
Travel agents & booking · tripadvisor.com
89NPS · 2026
“Liberty Group's Broker Net Promoter Score increased to 89 in FY26.”
Latest: kalkine.com.au
Saga
Travel agents & booking · saga.co.uk
82NPS · 2026
“Saga reported strong cruise interim performance with a transactional NPS of 82 and repeat booking rate of 68%.”
Latest: cruiseindustrynews.com
30 Sundays
Travel agents & booking · 30sundays.com
67NPS · 2026
“30 Sundays, the AI-powered travel platform, claimed a Net Promoter Score of 67 and a Google rating of 4.6 in Series A fundraising.”
Latest: bestmediainfo.com
G Adventures
Travel agents & booking · gadventures.com
90NPS · 2026
“G Adventures' Polar expedition ship achieved NPS of 90 after completing Antarctica season.”
Latest: sellingtravel.co.uk
EaseMyTrip / Spree Hospitality
Travel agents & booking · easemytrip.com
96NPS · 2026
“EaseMyTrip's Spree Hospitality recorded a Net Promoter Score of 96 in Q2 and 95 in H1 FY27.”
Latest: aninews.in
Loveholidays
Travel agents & booking · loveholidays.com
60NPS · 2026
“Loveholidays tripled revenue with Net Promoter Score rising from the low 30s to the 60s, matching Jet2 performance.”
Latest: businessleader.co.uk
Awaze
Travel agents & booking · awaze.com
55NPS · 2026
“Awaze's guest Net Promoter Score increased by six points to 55.”
Latest: shorttermrentalz.com
E
Engine
Travel agents & booking
60NPS · 2026
“Engine maintains an industry-leading Net Promoter Score of 60, serving over 1 million travelers and 33,000+ businesses.”
Latest: streetinsider.com
A
ADS (Advance)
Travel agents & booking
54NPS · 2026
“ADS surpassed 2,000 member organisations and recorded an increase in Net Promoter Score from 46 to 54.”
Latest: adsadvance.co.uk
More companies
Number of entries in brackets.
Silent
Companies we know of in travel agents & booking that have published nothing on NPS or retention.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.