Digital banks
16
Companies
with a public disclosure
8
Gave a number
a disclosed NPS
67
Median latest NPS
last 3 years
1
Silent
known companies, nothing published
Lighthouse companies
Inter & Co, Inc.
Digital banks · interco.com.br
88NPS · 2026
20252026
“Prime, for middle-upper-income clients; and One, for retail. Our ability to deliver a consistent and superior client experience is also reflected in our industry-leading …”
Latest: SEC 6-K report
Bigbank AS
Digital banks · bigbank.eu
58NPS · 2026
20252026
“Bigbank AS reported a Net Promoter Score of 58 in July 2026, unchanged from the prior period.”
Latest: globenewswire.com
Chime
Digital banks · chime.com
80NPS · 2025
NRR 100% · 2026Retention 90% · 2026
“We've been very excited about the progress with that product. It's actually our highest NPS product today. In fact, our NPS on instant loans is around 80% -- 80 points.”
Latest: Earnings call, Q3 2025
Judo Bank
Digital banks · judobank.com.au
58NPS · 2026
“Judo Bank reports a lending Net Promoter Score of 58 as it expands its SME customer base and deposit balances by 24% in FY26.”
Latest: kalkinemedia.com
Vida Bank
Digital banks · vidabank.com
49NPS · 2026
“Vida Bank's mortgage customer net promoter score rose to +49, while broker NPS reached +29 in its first year.”
Latest: theintermediary.co.uk
Monzo
Digital banks · monzo.com
76NPS · 2026
“Monzo reported strong profitable growth with NPS rising to 76, driven by business banking expansion with customers surging 45% to over 905k.”
Latest: ffnews.com
Keytrade Bank
Digital banks · keytradebank.com
40NPS · 2026
“Keytrade Bank (Crédit Mutuel Arkéa) reports very strong NPS of above +40.”
Latest: financialcontent.com
More companies
Number of entries in brackets.
Silent
Companies we know of in digital banks that have published nothing on NPS or retention.
Digital Bank
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.