Verticals / Energy & utilities / Electric & gas utilities
Electric & gas utilities
24
Companies
with a public disclosure
8
Gave a number
a disclosed NPS
50
Median latest NPS
last 3 years
50
Silent
known companies, nothing published
Lighthouse companies
EnergyVision
Electric & gas utilities · energyvision.be
44NPS · 2026
20262026
“EnergyVision reports Net Promoter Score increased to 44 from 43, maintaining strong customer satisfaction despite rapid expansion.”
Latest: ca.investing.com
YPF Energia Electrica S.A.
Electric & gas utilities · ypf.com
34NPS · 2026
20262026
“15,000 social investment beneficiaries • 34 Client Net Promoter Score (NPS) • 4.2 Stakeholder satisfaction Index •”
Latest: SEC F-1 IPO prospectus
Ensol
Electric & gas utilities · ensol.co.uk
95NPS · 2026
“Ensol claims a Net Promoter Score of 95, significantly above the sector average of 40.”
Latest: energynews.pro
Chariton Valley
Electric & gas utilities · cvalley.net
88NPS · 2026
“Chariton Valley achieved an 88 Net Promoter Score with Calix Agent Workforce while reducing operating costs by nearly half a million dollars year-to-date.”
Latest: morningstar.com
Tipmont REMC
Electric & gas utilities · tipmont.org
92NPS · 2026
“Tipmont reports a Net Promoter Score of 92, demonstrating consistent delivery of unmatched customer experiences.”
Latest: streetinsider.com
Bord Gáis Energy
Electric & gas utilities · bordgaisenergy.ie
39NPS · 2026
“Bord Gáis Energy reported €72.5m profit with Net Promoter Score of 39 and relaunched brand positioning 'Know Your Power'.”
Latest: businessplus.ie
More companies
Number of entries in brackets.
Silent
Companies we know of in electric & gas utilities that have published nothing on NPS or retention.
Fortune 500 #52
PG
Fortune 500 #95
Fortune 500 #119
Fortune 500 #174
Fortune 500 #198
Fortune 500 #216
Fortune 500 #249
Fortune 500 #250
S
Fortune 500 #308
Fortune 500 #337
Fortune 500 #398
Fortune 500 #409
Fortune 500 #416
Fortune 500 #439
Electrical Contractor
Gas Utility
Electric & Gas Utility
Energy Utility
Gas Utility
Electricity Utility
Electric Utility
Electric Utility
Electric Utility

Electric Utility

Electric Utility

Electric Utility

Electric Utility
Electric & Gas Utility
Utility Services
Electric Utility
Energy Infrastructure
Electric Utility
Electricity Utility
Energy Utility
Electricity Utility
Electric Utility
Electric & Gas Utility
Gas Utility
Gas Utility
Electric Utility
Gas Utility
Electric & Water Utility
Electric Utility
Electric Utility
Gas Utility
Electric Utility
Gas Utility
Energy Infrastructure
Electric Utility
Energy Solutions
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.
