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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Energy & utilities  /  Electric & gas utilities

Electric & gas utilities

24
Companies
with a public disclosure
8
Gave a number
a disclosed NPS
50
Median latest NPS
last 3 years
50
Silent
known companies, nothing published

Lighthouse companies

Entergy
Electric & gas utilities · entergy.com
Fortune 500 #318ETR
55NPS · 2026
Latest: SEC proxy statement
DTE ENERGY CO
Electric & gas utilities · dteenergy.com
Fortune 500 #266DTE
35NPS · 2026
Latest: SEC proxy statement
EnergyVision
Electric & gas utilities · energyvision.be
44NPS · 2026
20262026
“EnergyVision reports Net Promoter Score increased to 44 from 43, maintaining strong customer satisfaction despite rapid expansion.”
— reported by ca.investing.com · 15 Oct 2026
Latest: ca.investing.com
YPF Energia Electrica S.A.
Electric & gas utilities · ypf.com
34NPS · 2026
20262026
“15,000 social investment beneficiaries • 34 Client Net Promoter Score (NPS) • 4.2 Stakeholder satisfaction Index •”
— YPF Energia Electrica S.A. · SEC F-1 IPO prospectus · filed 23 Jul 2026
Latest: SEC F-1 IPO prospectus
Ensol
Electric & gas utilities · ensol.co.uk
95NPS · 2026
“Ensol claims a Net Promoter Score of 95, significantly above the sector average of 40.”
— reported by energynews.pro · 1 Jun 2026
Latest: energynews.pro
Chariton Valley
Electric & gas utilities · cvalley.net
88NPS · 2026
“Chariton Valley achieved an 88 Net Promoter Score with Calix Agent Workforce while reducing operating costs by nearly half a million dollars year-to-date.”
— reported by morningstar.com · 24 Sep 2026
Latest: morningstar.com
Tipmont REMC
Electric & gas utilities · tipmont.org
92NPS · 2026
“Tipmont reports a Net Promoter Score of 92, demonstrating consistent delivery of unmatched customer experiences.”
— reported by streetinsider.com · 1 Jul 2026
Latest: streetinsider.com
Bord Gáis Energy
Electric & gas utilities · bordgaisenergy.ie
39NPS · 2026
“Bord Gáis Energy reported €72.5m profit with Net Promoter Score of 39 and relaunched brand positioning 'Know Your Power'.”
— reported by businessplus.ie · 19 Feb 2026
Latest: businessplus.ie

More companies

Number of entries in brackets.

Silent

Companies we know of in electric & gas utilities that have published nothing on NPS or retention.

Fortune 500 #52
Fortune 500 #95
Fortune 500 #119
Fortune 500 #174
Fortune 500 #216
Fortune 500 #249
Fortune 500 #308
Fortune 500 #398
Fortune 500 #409
Fortune 500 #416
Fortune 500 #439
Electrical Contractor
Electric & Gas Utility
Energy Utility
Gas Utility
Electricity Utility
Electric Utility
Electric Utility
Electric Utility
Electric Utility
Electric Utility
Electric & Gas Utility
Utility Services
Electric Utility
Energy Infrastructure
Electric Utility
Electricity Utility
Energy Utility
Electricity Utility
Electric & Gas Utility
Electric Utility
Gas Utility
Electric & Water Utility
Energy Infrastructure
Energy Solutions

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.