Verticals / Retail & e-commerce / Fashion retail
Fashion retail
26
Companies
with a public disclosure
9
Gave a number
a disclosed NPS
81
Median latest NPS
last 3 years
4
Silent
known companies, nothing published
Lighthouse companies
Lenskart
Fashion retail · lenskart.com
81NPS · 2026
20262026
“Lenskart's MarkHub24 Net Promoter Score reaches 80.9 in Q3 FY26, up from 78.5 in FY25, driven by AI-enabled personalization and improved eye-test experiences.”
Latest: markhub24.com
Destination XL Group (DXLG)
Fashion retail · destinationxl.com
84NPS · 2026
20262026
“Destination XL Group achieved a store net promoter score of 84 in fiscal 2025, exceeding the target of 81.”
Latest: stocktitan.net
City Chic Collective
Fashion retail · citychic.com.au
76NPS · 2026
20262026
“City Chic's Net Promoter Score improved to 76, indicating stronger customer advocacy, with a record 517,000 active customers.”
Latest: powerretail.com.au
Tailored Brands, Inc. / DE
Fashion retail · tailoredbrands.com
73NPS · 2026
20262026
“Our exceptional service is exemplified by our in -store tailors who have an average tenure of approximately 13 years and, together with the experience and leadership of o…”
Latest: SEC S-1 IPO prospectus
Mytheresa
Fashion retail · luxexperience.com
87NPS · 2026
“Mytheresa's customer satisfaction, measured by internal Net Promoter Score, reached 86.8 in Q3 fiscal year '26.”
Latest: fool.com
Browns Shoes
Fashion retail · brownshoes.com
85NPS · 2026
“Browns Shoes reports Net Promoter Score in the mid 80s, exceptionally high by North American retail standards, reflecting operational excellence.”
Latest: 6ixretail.com
Accent Group
Fashion retail · accentgroup.com.au
86NPS · 2026
“Accent Group reported a net promoter score of 86 and average transaction value of $170.”
Latest: ragtrader.com.au
R
Ragtrader
Fashion retail
70NPS · 2026
“Ragtrader's customer care workflow automation achieved an NPS of 70, cutting first response times to under one minute and average resolution to 11.5 hours.”
Latest: ragtrader.com.au
R
RougeGorge
Fashion retail
74NPS · 2026
“RougeGorge reported an NPS of +74 for 2026 under MD Catherine Gallais.”
Latest: us.fashionnetwork.com
More companies
Number of entries in brackets.
Silent
Companies we know of in fashion retail that have published nothing on NPS or retention.
Fortune 500 #188
Footwear Retail
Apparel & Accessories Retail
Apparel Retail
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.