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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Travel, hospitality & leisure  /  Hotels & resorts

Hotels & resorts

31
Companies
with a public disclosure
12
Gave a number
a disclosed NPS
74
Median latest NPS
last 3 years
8
Silent
known companies, nothing published

Lighthouse companies

The Leela
Hotels & resorts · theleela.com
8 NPS disclosures
87NPS · 2026
20262026
“Leela Hotels reported Net Promoter Score of 87 for H1 FY27, above the luxury segment Asia-Pacific benchmark of 74.”
— reported by travel.economictimes.indiatimes.com · 15 Oct 2026
Latest: travel.economictimes.indiatimes.com
Coshocton KOA
Hotels & resorts · koa.com
90NPS · 2026
20252026
“Coshocton KOA was recognized for maintaining a 90-plus net promoter score and increasing registration revenue.”
— reported by coshoctontribune.com · 2 Mar 2026
Latest: coshoctontribune.com
D-Marin
Hotels & resorts · dmarin.com
62NPS · 2026
20262026
“D-Marin reflects loyalty and customer experience improvements with a Net Promoter Score of 62.”
— reported by allatsea.co.uk · 1 Sep 2026
Latest: allatsea.co.uk
Soul Community Planet
Hotels & resorts · scphotel.com
61NPS · 2026
“Soul Community Planet reported an average guest Net Promoter Score of 61.4 as of June 2026, rated as 'Exceptional' and exceeding major hotel chains.”
— reported by streetinsider.com · 26 Sep 2026
Latest: streetinsider.com
Red Carnation Hotel Collection
Hotels & resorts · redcarnationhotels.com
89NPS · 2026
“Red Carnation Hotel Collection achieved an Employee Net Promoter Score of 89% in the 2026 Best Places to Work survey.”
— reported by thecaterer.com · 18 Aug 2026
Latest: thecaterer.com
TUI AG
Hotels & resorts · tui.com
95NPS · 2026
“TUI AG's Mein Schiff cruise brand reported a net promoter score of 95, reflecting extremely high customer satisfaction and strong pricing power.”
— reported by tipranks.com · 13 Aug 2026
Latest: tipranks.com
Atlantis Paradise Island
Hotels & resorts · atlantisbahamas.com
42NPS · 2026
“Atlantis Paradise Island achieved an NPS of 41.65, indicating strong consideration among future planners for meetings and incentives.”
— reported by hotel-online.com · 21 Jul 2026
Latest: hotel-online.com
Globales Hotels
Hotels & resorts · globaleshotels.com
25NPS · 2026
“Globales Hotels achieved a Net Promoter Score of 25.14, with a 3.12-point increase from guest feedback analysis.”
— reported by hospitalitynet.org · 1 Apr 2026
Latest: hospitalitynet.org
SKYLARK
Hotels & resorts
85NPS · 2026
“SKYLARK luxury travel company reports a Net Promoter Score of 85.”
— reported by courier-journal.com · 17 Sep 2026
Latest: courier-journal.com
Levande
Hotels & resorts
49NPS · 2026
“Levande reported a Net Promoter Score of +49 in its 2026 wellbeing survey.”
— reported by theweeklysource.com.au · 29 Jun 2026
Latest: theweeklysource.com.au
The Hotel Folk
Hotels & resorts
64NPS · 2025
Latest: hospitalitynet.org
Mission Mars
Hotels & resorts
84NPS · 2026
“Mission Mars reports net promoter scores of 84.5 across the group, measuring customer satisfaction.”
— reported by hospitality-week.co.uk · 25 Jun 2026
Latest: hospitality-week.co.uk

More companies

Number of entries in brackets.

Silent

Companies we know of in hotels & resorts that have published nothing on NPS or retention.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.