Verticals / Travel, hospitality & leisure / Hotels & resorts
Hotels & resorts
31
Companies
with a public disclosure
12
Gave a number
a disclosed NPS
74
Median latest NPS
last 3 years
8
Silent
known companies, nothing published
Lighthouse companies
The Leela
Hotels & resorts · theleela.com
87NPS · 2026
20262026
“Leela Hotels reported Net Promoter Score of 87 for H1 FY27, above the luxury segment Asia-Pacific benchmark of 74.”
Latest: travel.economictimes.indiatimes.com
Coshocton KOA
Hotels & resorts · koa.com
90NPS · 2026
20252026
“Coshocton KOA was recognized for maintaining a 90-plus net promoter score and increasing registration revenue.”
Latest: coshoctontribune.com
D-Marin
Hotels & resorts · dmarin.com
62NPS · 2026
20262026
“D-Marin reflects loyalty and customer experience improvements with a Net Promoter Score of 62.”
Latest: allatsea.co.uk
Soul Community Planet
Hotels & resorts · scphotel.com
61NPS · 2026
“Soul Community Planet reported an average guest Net Promoter Score of 61.4 as of June 2026, rated as 'Exceptional' and exceeding major hotel chains.”
Latest: streetinsider.com
Red Carnation Hotel Collection
Hotels & resorts · redcarnationhotels.com
89NPS · 2026
“Red Carnation Hotel Collection achieved an Employee Net Promoter Score of 89% in the 2026 Best Places to Work survey.”
Latest: thecaterer.com
TUI AG
Hotels & resorts · tui.com
95NPS · 2026
“TUI AG's Mein Schiff cruise brand reported a net promoter score of 95, reflecting extremely high customer satisfaction and strong pricing power.”
Latest: tipranks.com
Atlantis Paradise Island
Hotels & resorts · atlantisbahamas.com
42NPS · 2026
“Atlantis Paradise Island achieved an NPS of 41.65, indicating strong consideration among future planners for meetings and incentives.”
Latest: hotel-online.com
Globales Hotels
Hotels & resorts · globaleshotels.com
25NPS · 2026
“Globales Hotels achieved a Net Promoter Score of 25.14, with a 3.12-point increase from guest feedback analysis.”
Latest: hospitalitynet.org
S
SKYLARK
Hotels & resorts
85NPS · 2026
“SKYLARK luxury travel company reports a Net Promoter Score of 85.”
Latest: courier-journal.com
L
Levande
Hotels & resorts
49NPS · 2026
“Levande reported a Net Promoter Score of +49 in its 2026 wellbeing survey.”
Latest: theweeklysource.com.au
MM
Mission Mars
Hotels & resorts
84NPS · 2026
“Mission Mars reports net promoter scores of 84.5 across the group, measuring customer satisfaction.”
Latest: hospitality-week.co.uk
More companies
Number of entries in brackets.
Silent
Companies we know of in hotels & resorts that have published nothing on NPS or retention.
Hotel REIT
Hotel REIT
CL
Hotel REIT
Hotel REIT
Hotel REIT
Hospitality Operator
Hotel REIT
Hotel Operator
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.