Verticals / Travel, hospitality & leisure / Restaurants & food service
Restaurants & food service
34
Companies
with a public disclosure
7
Gave a number
a disclosed NPS
65
Median latest NPS
last 3 years
6
Silent
known companies, nothing published
Lighthouse companies
Starbucks
Restaurants & food service · starbucks.com
23NPS · 2026
“Starbucks' Net Promoter Score has nearly doubled from 12 to 23 points according to Kantar data, reflecting a significant improvement in customer perception.”
Latest: thecaterer.com
Spree Hospitality
Restaurants & food service · spreehospitality.com
96NPS · 2026
20262026
“Spree Hospitality records Net Promoter Score of 96 in Q2 FY27 and 95 in H1 FY27, with subsidiary ZiP by Spree Hotels Chakan achieving 98.56.”
Latest: hotelierindia.com
Jersey Mike's Subs Inc.
Restaurants & food service · jerseymikes.com
36NPS · 2026
20262026
“This brand strength is reinforced by a best-in-class Net Promoter Score of 36, underscoring high customer satisfaction and strong word-of-mouth advocacy.”
Latest: SEC S-1 IPO prospectus
Jollibee Group
Restaurants & food service · jollibeegroup.com
93NPS · 2025
“Jollibee Group achieved a Net Promoter Score of 93, well above industry average, across 11,788 Food Safety, Cleanliness, and Condition Audits.”
Latest: rappler.com
Melting Pot
Restaurants & food service · meltingpot.com
65NPS · 2026
“Melting Pot's Q1 2026 Net Promoter Score improved over 10% year-over-year to reach 65, placing it among top-performing restaurants.”
Latest: 1851franchise.com
More companies
Number of entries in brackets.
BJ's Restaurants3McDonald's3Target Hospitality Corp.3Black Rock Coffee Bar2Domino's2The Cheesecake Factory Incorporated2Bellacino's1CAVA1CHEFIN1Chick-fil-A1Curate Technologies1Field & Main / Stock Yards1First Watch1GEN Restaurant Group1Kaspa's Desserts1Mountain Mike's1Our Place Cafe1Papa Johns1PizzaExpress1Sandowitch1Shake Shack1Smashburger1Sonic1Sports Cantina1Tovala1Tropical Smoothie Cafe1Wingstop1
Silent
Companies we know of in restaurants & food service that have published nothing on NPS or retention.
Fortune 500 #352
Restaurant Operator
Restaurant Operator
Food Service & Hospitality
Restaurant Chain
Quick Service Restaurant
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.