Verticals / Business services / Facilities, security & waste
Facilities, security & waste
29
Companies
with a public disclosure
7
Gave a number
a disclosed NPS
70
Median latest NPS
last 3 years
14
Silent
known companies, nothing published
Lighthouse companies
Rentokil Initial
Facilities, security & waste · rentokil.com
44NPS · 2026
20262026
Retention 80.7% · 2026
“Commentary on performance • Our CVC Net Promoter Score was up at 60.6, an increase of 2.8 points. • Pest Control remained our highest-rated category, at 61.2, an increase…”
Latest: rentokil-initial.com
Iron Mountain Incorporated
Facilities, security & waste · ironmountain.com
57NPS · 2026
Retention 93.4% · 2026Churn 2% · 2026
“Our commitment to customer satisfaction is reflected in our IMDC Net Promoter Score of 56.9, which places us in the "excellent" category according to Bain & Company's NPS…”
Latest: ironmountain.com
Brinks Home
Facilities, security & waste · brinkshome.com
55NPS · 2026
“Brinks Home reported a Net Promoter Score of 55 and is investing in AI-powered customer service including a virtual agent.”
Latest: securitysystemsnews.com
JPC By Samsic
Facilities, security & waste · samsic.com
70NPS · 2026
“JPC By Samsic improves customer experience with Net Promoter Score of 70; 75% of respondents classified as promoters.”
Latest: europeancleaningjournal.com
Groundworks
Facilities, security & waste · groundworks.com
82NPS · 2026
“Groundworks earned an industry-leading Net Promoter Score of 82.4 and won a 2026 Stevie Award for Growth.”
Latest: businesswire.com
CL
Crane Landscape Management
Facilities, security & waste
90NPS · 2026
“Crane Landscape Management achieves an NPS of 90, attributed to consistent quality, service, and product selection.”
Latest: landscapemanagement.net
BP
BugBros Pest Control
Facilities, security & waste
97NPS · 2026
“BugBros Pest Control ranked #1 small employer with Net Promoter Score of 97 and perfect 5-star rating across 3,000+ reviews.”
Latest: desmoinesregister.com
More companies
Number of entries in brackets.
BrightView11Republic Services9ADT Inc.6Rollins3Cintas2Tully Williams2UniFirst2Waste Management2AA Garage Door Services1Alert 3601Atlas1Duskin1Facilities by ADF1ImageFIRST1Intelligent Protection Management Corp.1Lakeland Fire + Safety1Minuteman Plumbing, Heating & Cooling1The RMR Group Inc.1TruBlue1Truly Lawn1Ventia Services Group1Waste Connections, Inc.1
Silent
Companies we know of in facilities, security & waste that have published nothing on NPS or retention.
Waste Management & Services
Facilities Management
Environmental Services
Pest Control Services
Facilities & Administrative Services
Facilities & Laundry Services
Security Services
Facilities & Maintenance Services
Security Services
Security Services
Hygiene Products Distributor
Facilities & Maintenance
Hygiene & Cleaning Services
Security Services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.