Verticals / Payments, wealth & financial services / Payments & cards
Payments & cards
29
Companies
with a public disclosure
8
Gave a number
a disclosed NPS
68
Median latest NPS
last 3 years
11
Silent
known companies, nothing published
Lighthouse companies
Visa
Payments & cards · visa.com
76NPS · 2026
20252026
“Visa maintained a Net Promoter Score of 76 for the third consecutive year, with customers valuing its global network, reliability, and innovation.”
Latest: insidermonkey.com
PayPal
Payments & cards · paypal.com
80NPS · 2025
“This puts us on track to process close to $40 billion in BNPL TPV in 2025. Monthly active accounts climbed 21%, and our net promoter score globally is 80. People love thi…”
Latest: Earnings call, Q3 2025
Square
Payments & cards · square.com
48NPS · 2025
“Square's Net Promoter Score of 48 in 2025 significantly surpasses PayPal's 31, demonstrating strong merchant loyalty and competitive advantage.”
Latest: bitget.com
Wise
Payments & cards · wise.com
69NPS · 2026
20262026
“New customers consistently switch to Wise because our fees are significantly lower than those charged by traditional banks. This is evident in our Net Promoter Score (NPS…”
Latest: SEC 20-F annual report
Paymenow
Payments & cards · paymenow.app
77NPS · 2026
20262026
“Paymenow's Net Promoter Score climbed to 77, up from 72 in 2024, marking the highest score.”
Latest: tech.africa
Adyen
Payments & cards · adyen.com
66NPS · 2026
“Adyen reported a high net promoter score of 66% in its 2024 earnings, indicating strong customer satisfaction and loyalty.”
Latest: gurufocus.com
Scalo
Payments & cards · scalosoft.com
68NPS · 2026
“An unnamed Databricks Consulting and System Integration Partner reports a Net Promoter Score of 68.”
Latest: rugbyobserver.co.uk
More companies
Number of entries in brackets.
Silent
Companies we know of in payments & cards that have published nothing on NPS or retention.
Mobile Payments
Payment Processing
Payment Processing
Settlement & Clearing
Financial Services Network
Payment Platform
Financial Services & Payments
Payment Card Issuer
Payment Processing
Payments Processing
Payment Processing
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.