Verticals / Technology / Vertical software
Vertical software
59
Companies
with a public disclosure
7
Gave a number
a disclosed NPS
87
Median latest NPS
last 3 years
9
Silent
known companies, nothing published
Lighthouse companies
Rocket Alumni Solutions
Vertical software · rocketedalumni.com
80NPS · 2026
20262026
“Rocket Alumni Solutions' touchscreen software maintains an 80 Net Promoter Score, reflecting exceptional ease of use and customer satisfaction.”
Latest: morningstar.com
Digital Green
Vertical software · digitalgreen.org
87NPS · 2026
20262026
“Digital Green's FarmerChat app achieved an NPS of 87 among women users, up from an overall NPS of 72.”
Latest: pressreader.com
Meadow Memorials
Vertical software · meadowmemorials.co.uk
85NPS · 2026
“Meadow Memorials, a digital funeral planning platform that raised $11M, reports Net Promoter Score above 85.”
Latest: pulse2.com
Agilence
Vertical software · agilence.com
50NPS · 2026
“Agilence won its ninth consecutive Stevie Award for Customer Service with a Net Promoter Score of 50, 22% higher than industry average.”
Latest: newswire.com
Solvares Field Service UK
Vertical software · solvares.co.uk
100NPS · 2026
“Solvares Field Service UK announced a Net Promoter Score of 100.”
Latest: prlog.org
Streamline AI
Vertical software · streamlineai.com
90NPS · 2026
“Streamline AI recognized by G2 and Ramp with a Net Promoter Score of 90 and 4.7-star rating in the G2 Legal Guide.”
Latest: businesswire.com
RF
Ryan (Law Firm - unnamed AI legal service)
Vertical software
100NPS · 2026
“An AI-native law firm co-founded by Ryan reports a perfect 100% Net Promoter Score reflecting strong customer experience.”
Latest: abovethelaw.com
More companies
Number of entries in brackets.
Workiva Inc.15Procore8ServiceTitan7Tempus AI6Capillary Technologies4Case Status3Docebo Inc.3AppFolio2Asset Vision2Blend2Claritev2GTM2Numa2Toast2Veradigm2Afresh1Assessment1Aura 3001Bilt1Blue J1BuildOps1CRMA1Cavallo1DNAnexus1DeepJudge1Dishio1E2e-assure1Eagle Eye Solutions1Ecrs1Ember AI1FIG1FieldRoutes1Kahua1Konko AI1Loxo1NextGen Healthcare1Niche1Opus 21PAR Technology1Practice by Numbers1RateGain1Rent Butter1ServiceMax1Simpro1Smarsh1TetherCX1TrustArc1Vanta1Vista Group1Widewail1Zithara.AI1emlrn.com1
Silent
Companies we know of in vertical software that have published nothing on NPS or retention.
Legal Publishing Software
Healthcare IT Software
Agricultural Biotech
Property Management Software
Legal Software
Healthcare IT Software
IoT Software
Healthcare IT
Veterinary Practice Software
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.