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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Business services  /  Consulting & professional services

Consulting & professional services

67
Companies
with a public disclosure
35
Gave a number
a disclosed NPS
75
Median latest NPS
last 3 years
61
Silent
known companies, nothing published

Lighthouse companies

Navan
Consulting & professional services · navan.com
NAVN4 NPS disclosures
44NPS · 2026
20252026
NRR 107% · 2026
“Navan reported a record Net Promoter Score of 47 and net revenue retention of 107% as it achieves profitability.”
— reported by bitget.com · 29 Mar 2026
Latest: gurufocus.com
Gartner, Inc.
Consulting & professional services · gartner.com
IT
75NPS · 2025
NRR 97% · 2026Retention 85% · 2026
“Attendance at the conference was up 8% year-over-year, excluding the U.S. federal government in Canada. Attendees gave the conference a very strong Net Promoter Score of …”
— Eugene Hall, Chief Executive Officer, Gartner, Inc. · Earnings call, Q3 2025 · 4 Nov 2025
Latest: Earnings call, Q3 2025
Embark
Consulting & professional services · embark.com
70NPS · 2026
20262026
“Embark reported an increase in family Net Promoter Score to 70 in 2026, up from 66 in 2025, amid softer demand and EBITDA decline.”
— reported by thesector.com.au · 31 Aug 2026
Latest: thesector.com.au
Verisk
Consulting & professional services · verisk.com
VRSK
52NPS · 2026
“For 2024 our NPS score was 52, a two-point improvement from the prior year”
— reported by s29.q4cdn.com · 12 Apr 2026
Latest: s29.q4cdn.com
NRC Health
Consulting & professional services · nrchealth.com
NRC
68NPS · 2026
“We've reinforced our position as a secure, reliable and defensible partner through continued investment in data security and compliance, including our high trust certific…”
— Trent Green, Chief Executive Officer, NRC Health · Earnings call, Q4 2025 · 3 Feb 2026
Latest: Earnings call, Q4 2025
TekStream
Consulting & professional services · tekstream.com
95NPS · 2026
“TekStream marked 15 years of digital transformation with 95+ Net Promoter Score and 98% customer retention rate, plus Gartner Market Guide recognition.”
— reported by citybiz.co · 21 Feb 2026
Latest: citybiz.co
TMF Group
Consulting & professional services · tmf-group.com
47NPS · 2026
Latest: annualreport.tmf-group.com
Wolters Kluwer
Consulting & professional services · olterskluwer.es
83NPS · 2026
“This was demonstrated by the Net Promoter Score of 83 for enterprise services, a world class score according to CRMI.”
— reported by wolterskluwer.com · 12 Apr 2026
Latest: wolterskluwer.com
SysGroup
Consulting & professional services · sysgroup.com
32NPS · 2026
“SysGroup's Net Promoter Score increased 4x over two years, rising from 8 to 32.”
— reported by tradingview.com · 8 Jul 2026
Latest: tradingview.com
Future Proof
Consulting & professional services · future-proof.tech
70NPS · 2026
“Future Proof, an award-winning events company, consistently achieves event Net Promoter Scores of 70+ and satisfaction rates above 95%.”
— reported by businesswire.com · 1 Jul 2026
Latest: businesswire.com
RWS Group
Consulting & professional services · rws.com
42NPS · 2026
Latest: rws.com
Teneo
Consulting & professional services · teneo.com
70NPS · 2025
“Teneo, named Best Online School in South Africa, achieved a Net Promoter Score of 70 and exceptional 12.55-hour average response time.”
— reported by cbs42.com · 12 Dec 2025
Latest: cbs42.com

More companies

Number of entries in brackets.

Silent

Companies we know of in consulting & professional services that have published nothing on NPS or retention.

Fortune 500 #292
Fortune 500 #461
Consulting Services
Consulting
Consulting Services
Architecture Services
Digital Consulting
Business Development Services
Consulting Services
Management Consulting
Defense Contracting
Business Services
Business Consulting
Consulting Services
Research & Consulting
Consulting Services
ESG Consulting
Sustainability Consulting
Environmental Data Services
Business Services
Sales Automation Software
Engineering Consulting
Management Consulting
Research & Consulting
Management Consulting
Business Consulting
Events & Consulting
Testing & Inspection Services
Management Consulting
Consulting & Analytics
Management Consulting
Research & Analytics
IT Consulting Services
Quality Assurance & Compliance
Clinical Research Services
Management Consulting
Testing & Inspection
Consulting Services
Classification & Testing Services
Benefits Consulting
Testing & Inspection Services
Consulting Services
Architecture Firm
Climate & Sustainability Consulting
Health & Safety Consulting
Management Consulting
Business Consulting
Environmental Consulting
Inspection & Testing Services
Safety Consulting
Consulting Services
Logistics Consulting
Visa Processing Services
Executive Peer Advisory
Professional Services
Corporate Wellness Platform

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.