Verticals / Business services / Consulting & professional services
Consulting & professional services
67
Companies
with a public disclosure
35
Gave a number
a disclosed NPS
75
Median latest NPS
last 3 years
61
Silent
known companies, nothing published
Lighthouse companies
Navan
Consulting & professional services · navan.com
44NPS · 2026
20252026
NRR 107% · 2026
“Navan reported a record Net Promoter Score of 47 and net revenue retention of 107% as it achieves profitability.”
Latest: gurufocus.com
Gartner, Inc.
Consulting & professional services · gartner.com
75NPS · 2025
NRR 97% · 2026Retention 85% · 2026
“Attendance at the conference was up 8% year-over-year, excluding the U.S. federal government in Canada. Attendees gave the conference a very strong Net Promoter Score of …”
Latest: Earnings call, Q3 2025
Embark
Consulting & professional services · embark.com
70NPS · 2026
20262026
“Embark reported an increase in family Net Promoter Score to 70 in 2026, up from 66 in 2025, amid softer demand and EBITDA decline.”
Latest: thesector.com.au
Verisk
Consulting & professional services · verisk.com
52NPS · 2026
“For 2024 our NPS score was 52, a two-point improvement from the prior year”
Latest: s29.q4cdn.com
NRC Health
Consulting & professional services · nrchealth.com
68NPS · 2026
“We've reinforced our position as a secure, reliable and defensible partner through continued investment in data security and compliance, including our high trust certific…”
Latest: Earnings call, Q4 2025
TekStream
Consulting & professional services · tekstream.com
95NPS · 2026
“TekStream marked 15 years of digital transformation with 95+ Net Promoter Score and 98% customer retention rate, plus Gartner Market Guide recognition.”
Latest: citybiz.co
TMF Group
Consulting & professional services · tmf-group.com
47NPS · 2026
Latest: annualreport.tmf-group.com
Wolters Kluwer
Consulting & professional services · olterskluwer.es
83NPS · 2026
“This was demonstrated by the Net Promoter Score of 83 for enterprise services, a world class score according to CRMI.”
Latest: wolterskluwer.com
SysGroup
Consulting & professional services · sysgroup.com
32NPS · 2026
“SysGroup's Net Promoter Score increased 4x over two years, rising from 8 to 32.”
Latest: tradingview.com
Future Proof
Consulting & professional services · future-proof.tech
70NPS · 2026
“Future Proof, an award-winning events company, consistently achieves event Net Promoter Scores of 70+ and satisfaction rates above 95%.”
Latest: businesswire.com
More companies
Number of entries in brackets.
Forrester6First Advantage5Thomson Reuters3Accenture2Arcadis2Coface2Franklin Covey2SPS North America240 Strategy1APR1APR Actuarial Solutions1Accounting profession1Advanced Technology Partners1Allen Voor Vart (firm)1American Express Global Business Travel1Brian Hansen Consulting1CI&T Inc1CNXC1Centri Business Consulting1Coaching Accelerator1Cornerstone Advisors1DSC Web Services1DivergeIT1ESOP Partners1Ember Group Consulting1FlashPoint Leadership1Fulcrum Collective1Genpact LTD1Helix International Group Limited1HexaLeap Consulting1Institute of Canadian Agencies1Integrated Global Services (IGS)1Janek1Jones Myers1LDI Connect1Malone Telegram (Boutique Firm)1McKinsey1Pebble Group1ProNexis1Quadbridge1RDA1RM (Robins & Morton / Regional Manager Singapore)1RS&H Inc1Repeat Business Systems, Inc1Ryan, LLC1S&P Global Blitz1SHAPE1SaaStr1Silverback Strategies1Startup Junkie1Stoic Management Group1Summit Strategy1The Functionary1Yas Business1ZAWYA (Team Building Company)1
Silent
Companies we know of in consulting & professional services that have published nothing on NPS or retention.
Fortune 500 #292
Fortune 500 #349
Fortune 500 #461
Consulting Services
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Engineering Consulting
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Events & Consulting
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Clinical Research Services
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Architecture Firm
Climate & Sustainability Consulting
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Environmental Consulting
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Safety Consulting
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Logistics Consulting
Visa Processing Services
Executive Peer Advisory
Professional Services
Corporate Wellness Platform
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.