Verticals / Retail & e-commerce / Specialty retail
Specialty retail
63
Companies
with a public disclosure
22
Gave a number
a disclosed NPS
77
Median latest NPS
last 3 years
12
Silent
known companies, nothing published
Lighthouse companies
Redcare Pharmacy
Specialty retail · redcarepharmacy.com
80NPS · 2026
20262026
“Redcare Pharmacy's e-prescription customer Net Promoter Score reached 80 in August, up 6 points from the prior year.”
Latest: ad-hoc-news.de
Driven Brands Holdings Inc.
Specialty retail · drivenbrands.com
75NPS · 2026
20262026
“The Take 5 model continues to resonate with our customers. Our Net Promoter Scores remain in the mid-70s, and we continue to see meaningful contribution from our non-oil …”
Latest: Earnings call, Q2 2026
Ceconomy AG
Specialty retail · ceconomy.de
63NPS · 2026
20262026
“Ceconomy AG reported an NPS of 63 in Q3 2026, up 2 points year-over-year.”
Latest: uk.finance.yahoo.com
MarineMax
Specialty retail · marinemax.com
10NPS · 2026
“The quarterly net promoter score bonus target objective was 10% for each quarter in fiscal 2025. We have not disclosed more information than the quantitative quarterly pe…”
Latest: SEC proxy statement
EZCORP, Inc.
Specialty retail · ezcorp.com
61NPS · 2025
“We continue to broaden engagement across platforms, with our website traffic increasing 49% to 2.6 million visits this quarter. Importantly, Net Promoter Scores improved …”
Latest: Earnings call, Q4 2025
Aurora
Specialty retail · auroracannabis.com
59NPS · 2026
“Aurora opened 235 stores in 2025 with Net Promoter Score rising to 59 as more than 12 million customers made repeat visits.”
Latest: open4business.com.ua
Watches Of Switzerland
Specialty retail · watchesofswitzerland.com
93NPS · 2026
20252026
“Watches of Switzerland Group reported a Net Promoter Score of 93 in its H2 earnings call.”
Latest: marketbeat.com
iHerb
Specialty retail · iherb.com
88NPS · 2026
20262026
“IHerb has formidable Net Promoter Score of 88 underpinning regional performance.”
Latest: campaignme.com
Naked Wines PLC
Specialty retail · nakedwines.com
77NPS · 2026
20262026
“Naked Wines PLC reports Net Promoter Score of 77 and member retention at 76%, both improved.”
Latest: gurufocus.com
Currys
Specialty retail · currys.co.uk
56NPS · 2026
“Currys UK&I Net Promoter Score increased to 56 in FY 2025/26, up from 49 in the prior year, as services drive profit growth.”
Latest: investing.com
Shaver Shop
Specialty retail · shavershop.com.au
90NPS · 2026
“Shaver Shop reports Net Promoter Score of 89.7 out of 100 in FY26 results.”
Latest: investing.com
More companies
Number of entries in brackets.
Target9Best Buy3Sam's Club3Bath & Body Works2KITS Eyecare2Petco2Tractor Supply21-800-FLOWERS.COM14imprint Group Plc1ASX-listed company (Consumer Australia)1Abt Electronics1Authentic Brands Group1BARK1Beauty Heroes1Best Buy Canada1Big Lots1Big O Tires1Boardroom Salon1CEWE Stiftung & Co KGaA1Discount Tire1Dobbies1Dusk1Geek Retreat1Hollywood Feed1House of Colour1IRTH (Tata Group)1Kard1LESL1LUMORA1Leslie's, Inc.1Luxe1Lvly1Mokobara1National Vision Holdings, Inc.1Ocean State Job Lot1Petco Health and Wellness Company, Inc.1RTA Outdoor Living1Raia Drogasil SA1Rebel Sport NZ1SSG1Sally Beauty Holdings, Inc.1SurgePays1Test Rite1Tonies SE1Trek1Tyresnmore1Ulta Beauty1V2 Retail1Winmark1Wow Windowboxes1YISE Beauty1
Silent
Companies we know of in specialty retail that have published nothing on NPS or retention.
Air Conditioning Retail
Equipment Rental
Specialty Retail
Toy Retail
Auto Retail
Pawn Shop Services
Electronics Retailer
Specialty Grocery Retail
Discount Retail
Taylor
Outlet Center Operator
Electronics Retailer
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.