Verticals / Business services / Outsourcing & BPO
Outsourcing & BPO
22
Companies
with a public disclosure
4
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
12
Silent
known companies, nothing published
Lighthouse companies
IBEX Limited
Outsourcing & BPO · ibexcorp.com
71NPS · 2026
20252026
NRR 99.9% · 2026Retention 99% · 2026
“IBEX reported client NPS of 71 and revenue churn below 1% at small-cap virtual conference.”
Latest: investing.com
Hinduja Global Solutions Ltd
Outsourcing & BPO · hindujaglobal.com
60NPS · 2026
“Hinduja Global Solutions reports Net Promoter Score improved to 60, up 12 points in the year.”
Latest: finance.yahoo.com
AssureSoft
Outsourcing & BPO · assuresoft.com
82NPS · 2026
“AssureSoft recorded a client Net Promoter Score of 82 in 2025 and holds a 4.7 out of 5 overall rating on Clutch.”
Latest: streetinsider.com
More companies
Number of entries in brackets.
Silent
Companies we know of in outsourcing & bpo that have published nothing on NPS or retention.
Food Service Management
IT Services
Fund Administration
Fund Administration
Funeral Services
Staffing & Outsourcing
Fund Administration
Business Process Outsourcing
Fund Administration
Debt Collection
Fund Management Services
Business Process Outsourcing
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.