Edtech & online learning
21
Companies
with a public disclosure
5
Gave a number
a disclosed NPS
70
Median latest NPS
last 3 years
6
Silent
known companies, nothing published
Lighthouse companies
TAL Education Group
Edtech & online learning · eduu.com
70NPS · 2026
Retention 80% · 2026
“TAL achieved +70 Net Promoter Score for claims customer service, supporting customer retention during uncertain times.”
Latest: kalkinemedia.com
IDP Education
Edtech & online learning · idp.com
70NPS · 2026
20262026
“IDP Education reports NPS above 70 and over 90% of students trust or highly trust the organization.”
Latest: seekingalpha.com
Steplab
Edtech & online learning · steplab.com
66NPS · 2026
“Steplab reported an overall Net Promoter Score of +66, rising to +78 among schools in their first year.”
Latest: edtechinnovationhub.com
D2L
Edtech & online learning · d2l.com
35NPS · 2026
“D2L achieved a Net Promoter Score of 35, an 11-point increase from the previous survey, as disclosed in its 2026 sustainability report.”
Latest: lasvegassun.com
CambriLearn
Edtech & online learning · cambrilearn.com
100NPS · 2026
“CambriLearn reported record enrolment growth with Net Promoter Score of 100 and 4.7 star parent rating.”
Latest: markets.businessinsider.com
More companies
Number of entries in brackets.
Silent
Companies we know of in edtech & online learning that have published nothing on NPS or retention.
Educational Publishing
Student Loan Servicer
Edtech Platform
EdTech Platform
Educational Assessment
Educational Publishing
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.