Education
Schools, universities, training providers and edtech. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Sub-verticals
Companies with a disclosure, by sub-vertical.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
“TAL achieved +70 Net Promoter Score for claims customer service, supporting customer retention during uncertain times.”
“G8 Education's Family NPS increased by 7 points to 58 in H1 2026, reflecting stronger family satisfaction and engagement.”
“Through our digital platforms, we monitor our students’ learning experience using several criteria and variables. Our NPS, a widely known survey methodology that measures…”
“Mayfield Childcare reports Net Promoter Score of +69 in HY26, up from +65 in HY25.”
“IDP Education reports NPS above 70 and over 90% of students trust or highly trust the organization.”
“Dreams Experience Academy achieved NPS of 60 and is expanding its model into new Dallas-area institutions.”
“MbaMission has built a durable reputation among MBA admissions consulting firms with a 9.94 average Net Promoter Score across 172 verified reviews.”
“Steplab reported an overall Net Promoter Score of +66, rising to +78 among schools in their first year.”
“FGV survey found Net Promoter Score of 75.0 for MBA In Company and 82.4 for Short and Medium Duration programs.”
“New Caney ISD maintained an employee Net Promoter Score of 90 in its benefits programme.”
“Taaleem schools report Net Promoter Score of 54 as group manages staff retention of 85% versus UAE average of 80%.”
Latest NPS disclosures
More companies in Education
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.