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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Education

Education

Schools, universities, training providers and edtech. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

60
Companies
with a public NPS or retention disclosure
47
NPS disclosures
28 companies gave a number
66
Median disclosed NPS
last 3 years · 32 scores
22
Report retention
NRR, GRR, retention rate, churn or renewal

Sub-verticals

Companies with a disclosure, by sub-vertical.

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

TAL Education Group
Edtech & online learning · eduu.com
TAL
70NPS · 2026
Retention 80% · 2026
“TAL achieved +70 Net Promoter Score for claims customer service, supporting customer retention during uncertain times.”
— reported by kalkinemedia.com · 14 Aug 2026
Latest: kalkinemedia.com
G8 Education
Schools · g8education.edu.au
58NPS · 2026
20262026
“G8 Education's Family NPS increased by 7 points to 58 in H1 2026, reflecting stronger family satisfaction and engagement.”
— reported by gurufocus.com · 25 Aug 2026
Latest: gurufocus.com
Afya Ltd
Medical Education · afya.com.br
AFYA
43NPS · 2026
“Through our digital platforms, we monitor our students’ learning experience using several criteria and variables. Our NPS, a widely known survey methodology that measures…”
— Afya Ltd · SEC 20-F annual report · filed 31 Mar 2026
Latest: SEC 20-F annual report
Mayfield Childcare
Childcare Services · mayfieldchildcare.com.au
69NPS · 2026
20262026
“Mayfield Childcare reports Net Promoter Score of +69 in HY26, up from +65 in HY25.”
— reported by kalkine.com.au · 1 Sep 2026
Latest: kalkine.com.au
IDP Education
Edtech & online learning · idp.com
70NPS · 2026
20262026
“IDP Education reports NPS above 70 and over 90% of students trust or highly trust the organization.”
— reported by seekingalpha.com · 27 Oct 2026
Latest: seekingalpha.com
60NPS · 2026
20262026
“Dreams Experience Academy achieved NPS of 60 and is expanding its model into new Dallas-area institutions.”
— reported by natlawreview.com · 19 Jul 2026
Latest: natlawreview.com
mbaMission
Training & certification · mbamission.com
10NPS · 2026
“MbaMission has built a durable reputation among MBA admissions consulting firms with a 9.94 average Net Promoter Score across 172 verified reviews.”
— reported by poetsandquants.com · 28 Apr 2026
Latest: poetsandquants.com
Steplab
Edtech & online learning · steplab.com
66NPS · 2026
“Steplab reported an overall Net Promoter Score of +66, rising to +78 among schools in their first year.”
— reported by edtechinnovationhub.com · 4 Jun 2026
Latest: edtechinnovationhub.com
FGV
Training & certification · fgv.br
75NPS · 2026
“FGV survey found Net Promoter Score of 75.0 for MBA In Company and 82.4 for Short and Medium Duration programs.”
— reported by portal.fgv.br · 9 Jul 2026
Latest: portal.fgv.br
New Caney ISD
Schools · newcaneyisd.org
90NPS · 2026
“New Caney ISD maintained an employee Net Promoter Score of 90 in its benefits programme.”
— reported by beaconjournal.com · 7 Aug 2026
Latest: beaconjournal.com
Taaleem
Schools · taaleem.ae
54NPS · 2026
“Taaleem schools report Net Promoter Score of 54 as group manages staff retention of 85% versus UAE average of 80%.”
— reported by enterpriseam.com · 24 Aug 2026
Latest: enterpriseam.com
D2L
Edtech & online learning · d2l.com
35NPS · 2026
“D2L achieved a Net Promoter Score of 35, an 11-point increase from the previous survey, as disclosed in its 2026 sustainability report.”
— reported by lasvegassun.com · 30 Jun 2026
Latest: lasvegassun.com

Latest NPS disclosures

See all 47 in the database →

2026-10-27
70
IDP Education reports NPS above 70 and over 90% of students trust or highly trust the organization. seekingalpha.com ↗
2026-10-26
—
IMG Academy reported record customer satisfaction scores measured through Net Promoter Score during Mike Milliron's tenure as COO. citybiz.co ↗
2026-10-20
9
Personnel Today Awards achieved net promoter score of 9.02 out of 10, with over 55% awarding maximum score. personneltoday.com ↗
2026-09-23
66
Project Kitty Hawk achieves record enrollment with a Net Promoter Score of 66, comparable to top consumer brands. northcarolina.edu ↗
2026-09-02
73
Rachel Bolton's enterprise leadership development approach earned a 73% Net Promoter Score from participants. 24-7pressrelease.com ↗
2026-09-01
69
Mayfield Childcare reports Net Promoter Score of +69 in HY26, up from +65 in HY25. kalkine.com.au ↗
2026-08-27
—
GEMS Education reports employee Net Promoter Score (NPS) at its highest, reflecting improved engagement and willingness to recommend. khaleejtimes.com ↗
2026-08-25
58
G8 Education's Family NPS increased by 7 points to 58 in H1 2026, reflecting stronger family satisfaction and engagement. gurufocus.com ↗
2026-08-25
—
G8 Education's Net Promoter Score increased seven points in H1 2026 compared to the prior year. kalkine.com.au ↗
2026-08-24
54
Taaleem schools report Net Promoter Score of 54 as group manages staff retention of 85% versus UAE average of 80%. enterpriseam.com ↗
2026-08-20
—
IDP's student Net Promoter Score remained above 70, with more than 90% of surveyed students trusting the company. thepienews.com ↗
2026-08-20
—
NAHQ earned national honors for its micro-credentials portfolio, with Net Promoter Scores exceeding +50 across programmes. aijourn.com ↗

More companies in Education

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.