Verticals / Real estate & homebuilding / REITs
REITs
53
Companies
with a public disclosure
6
Gave a number
a disclosed NPS
68
Median latest NPS
last 3 years
45
Silent
known companies, nothing published
Lighthouse companies
Prologis
REITs · prologis.com
56NPS · 2026
20262026
“Our global net promoter score (NPS) increased by 4 points to 56 in a year when benchmarks from other companies declined”
Latest: prologis.com
WFG National Title
REITs · wfgnatl.com
95NPS · 2026
20262026
“WFG National Title's Direct Title Operations achieved a Net Promoter Score of 95 in Q2 2026, with a 4.9-star customer rating.”
Latest: desmoinesregister.com
AvalonBay Communities
REITs · avalonbay.com
34NPS · 2026
20262026
“The target range was set at 29-33 for each period with a threshold goal of 25 corresponding to a 50% payout, and a maximum goal of 37 corresponding to a 200% payout. The …”
Latest: SEC proxy statement
Southern Realty Trust
REITs · southernrealtytrust.com
81NPS · 2026
“Southern Realty Trust has a Net Promoter Score of 81 compared to industry average of 41.”
Latest: manilatimes.net
Boardwalk REIT
REITs · boardwalkreit.com
82NPS · 2026
“Boardwalk REIT reported strong resident and associate engagement with a Net Promoter Score of 82 in its 2025 ESG report.”
Latest: streetinsider.com
More companies
Number of entries in brackets.
American Tower Corporation8COPT Defense Properties5Equinix, Inc.5SBA Communications Corporation5Americold Realty Trust, Inc.4Independence Realty Trust, Inc.4Four Corners Property Trust3InvenTrust Properties Corp.3Phillips Edison & Company3UDR, Inc.3Brandywine Realty Trust2Crown Castle Inc.2Equity Residential2Healthcare Realty2Healthpeak Properties2Kilroy Realty Corporation2Kimco Realty Corporation2NNN REIT, Inc.2Piedmont Office Realty Trust, Inc.2STAG Industrial2AIMS APAC REIT1Alexandria Real Estate Equities, Inc.1BSR REIT1Brixmor Property Group Inc.1CapitaLand Ascendas REIT1CubeSmart1Dexus1Douglas Emmett, Inc.1Extra Space Storage Inc1First Industrial Realty Trust, Inc.1FrontView REIT, Inc.1GO Residential Real Estate Investment Trust1Growthpoint Properties1H&R Real Estate Investment Trust1Industrial Logistics Properties Trust1JBG SMITH1NexPoint Residential Trust, Inc.1Paramount1Public Storage1QTS Data Centers1Realty Income Corporation1Regency Centers Corporation1Segro1Stewart Information Services1Tanger Factory Outlet Centers, Inc.1Ventas, Inc.1Vesta Real Estate Corporation, S.A.B. de C.V.1
Silent
Companies we know of in reits that have published nothing on NPS or retention.
Retail Real Estate REIT
Retail Real Estate REIT
Real Estate Investment Trust
Real Estate Investment Trust
Real Estate Investment Trust
Real Estate Investment Trust
Real Estate Investment Trust
Retail REIT
Retail REIT
Mortgage REIT
Office Real Estate REIT
Entertainment REIT
Government Properties REIT
Farmland REIT
Gaming Properties REIT
Real Estate Investment Trust
Medical Properties REIT
Office Properties REIT
Hotel REIT
Real Estate Investment Trust
II
Industrial Real Estate REIT
Healthcare Properties REIT
Healthcare Properties REIT
Real Estate Investment Trust
Healthcare Properties REIT
Healthcare Properties REIT
Diversified REIT
Hotel REIT
RL
Hotel REIT
Timber & Forestry REIT
Hospitality REIT
Property Investment Trust
Healthcare REIT
Shopping Center REIT
Retail Real Estate REIT
Shopping Mall REIT
Hotel REIT
Industrial Real Estate REIT
TR
Diversified REIT
Healthcare Properties REIT
Casino Property REIT
Office REIT
REIT
Timber REIT
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.