Verticals / Technology / Cloud & infrastructure
Cloud & infrastructure
36
Companies
with a public disclosure
11
Gave a number
a disclosed NPS
85
Median latest NPS
last 3 years
5
Silent
known companies, nothing published
Lighthouse companies
Harmonic
Cloud & infrastructure · harmonicinc.com
87NPS · 2026
20262026
“Harmonic reported a Net Promoter Score of 87 in Q2, signalling robust broadband market momentum.”
Latest: tipranks.com
DigitalOcean Holdings, Inc.
Cloud & infrastructure · digitalocean.com
71NPS · 2026
NRR 102% · 2026Churn 0% · 2026
“Cloudways serves an international and growing customer base with an industry-leading NPS score of 71.”
Latest: investors.digitalocean.com
GDS Holdings Ltd
Cloud & infrastructure · gds-services.com
92NPS · 2026
Churn 0.9% · 2026
Latest: SEC 20-F annual report
Cloudastructure
Cloud & infrastructure · cloudastructure.com
100NPS · 2026
Retention 99% · 2026
“Key customer metrics included: · 100% Customer Satisfaction Score · Net Promoter Score (NPS) 100+ · Approximately 99% customer retention The Company’s performance and inn…”
Latest: SEC 8-K filing
Scality
Cloud & infrastructure · scality.com
85NPS · 2026
20262026
“Scality achieves a Net Promoter Score of 85 across its flagship products RING and ARTESCA, reflecting industry-leading levels of customer satisfaction.”
Latest: scality.com
Nasuni
Cloud & infrastructure · nasuni.com
88NPS · 2026
“Nasuni recorded a Net Promoter Score of 88 and a Customer Satisfaction score of 98%, winning its sixth NorthFace award.”
Latest: itbrief.co.uk
VergeIO
Cloud & infrastructure · vergeio.com
95NPS · 2026
“VergeIO reported an NPS in the 95th percentile with zero detractors, alongside ARR growth of more than 80%.”
Latest: itwire.com
Hivelocity
Cloud & infrastructure · hivelocity.com
79NPS · 2026
“Hivelocity reports transactional Net Promoter Score of 79, well above the data center industry average.”
Latest: morningstar.com
Yesim
Cloud & infrastructure · yesim.app
52NPS · 2026
“Yesim's Net Promoter Score rose to +52.2 based on feedback from over 1,600 customers in August 2026.”
Latest: linkedin.com
Verve Cloud, Inc.
Cloud & infrastructure · vervecloud.com
36NPS · 2025
“Verve Cloud, Inc. announces Net Promoter Score of 36, considered 'great' on the NPS scale.”
Latest: prnewswire.com
More companies
Number of entries in brackets.
Silent
Companies we know of in cloud & infrastructure that have published nothing on NPS or retention.
Network Infrastructure
Bitcoin Mining
Cloud Hosting
Software & Virtualization
Bitcoin Mining
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.