Verticals / Payments, wealth & financial services / Fintech & lending
Fintech & lending
56
Companies
with a public disclosure
25
Gave a number
a disclosed NPS
80
Median latest NPS
last 3 years
12
Silent
known companies, nothing published
Lighthouse companies
Katapult Holdings, Inc.
Fintech & lending · katapultgroup.com
46NPS · 2026
20252026
“We offer hardship programs, flexible repayment options and fair terms to meet the needs of customers throughout the United States. Our net promoter score (“NPS”) and our …”
Latest: SEC S-4 merger filing
Onity Group Inc.
Fintech & lending · onitygroup.com
70NPS · 2026
20262026
“Onity Group Inc. reported a Net Promoter Score of 70 on its earnings call while balancing growth initiatives.”
Latest: tipranks.com
Alkami Technology, Inc.
Fintech & lending · alkami.com
58NPS · 2026
NRR 115% · 2026Retention 97.5% · 2026Churn 2.5% · 2026
“Alkami reports organizational NPS of 58, up from 42.3.”
Latest: stocktitan.net
Klarna Group plc
Fintech & lending · klarna.com
73NPS · 2026
20252026
“Our global NPS in September 2024 was 73, according to our estimates, which is significantly higher than an average NPS of 44 for the finance industry in our top eight mar…”
Latest: SEC 20-F annual report
Wisr
Fintech & lending · wisr.com.au
81NPS · 2026
20262026
“Wisr lifted profit outlook 40% with broker Net Promoter Score of +81, as vehicle loan originations topped $253.8m in the September quarter.”
Latest: mpamag.com
Lendbuzz Inc.
Fintech & lending · lendbuzz.com
83NPS · 2026
NRR 100% · 2026
“We are able to deliver a highly satisfying experience for both our consumers and our dealership partners. As of December 31, 2025, our dealership net promoter score, NPS,…”
Latest: SEC S-1 IPO prospectus
SoFi
Fintech & lending · sofi.com
90NPS · 2026
“SoFi enjoys a referral rate of approximately 50% and its Net Promoter Score (NPS) reached a record 90 in November.”
Latest: sofi.com
Zopa
Fintech & lending · zopa.com
75NPS · 2026
20262026
“Zopa reported a strong NPS of 75 following its pivot to a full banking licence.”
Latest: thebanker.com
McMillan Shakespeare
Fintech & lending · mcmillanshakespeare.com.au
50NPS · 2026
“McMillan Shakespeare reported a net promoter score of +50 for Asset Management Services in FY26.”
Latest: kalkinemedia.com
Loan Market
Fintech & lending · loanmarket.com.au
98NPS · 2026
“Loan Market reported a network Net Promoter Score of more than 98, supported by 13,319 five-star Google reviews in New Zealand.”
Latest: mpamag.com
Lumin Digital
Fintech & lending · lumindigital.com
94NPS · 2026
“Lumin Digital maintains a Net Promoter Score of 94 at $1.6 billion valuation, demonstrating world-class customer experience for digital banking.”
Latest: ventureburn.com
MoneySuperMarket and MoneySavingExpert
Fintech & lending · moneysupermarket.com
73NPS · 2026
“MoneySuperMarket and MoneySavingExpert saw their combined net promoter score increase to 73 in 2025.”
Latest: investegate.co.uk
More companies
Number of entries in brackets.
BitFuFu8Broadridge3Fisent Technologies3ITG, Inc.3MarketWise3Riskified3Treasure Global3Verafin3Circles2FIS2Growers Edge2Kissht2Revolut2Upstart2Wilmington2Zip2Ant Group1Arixa Capital1BankBound1Beyond Finance1Brex1CAIS1Covered1Funding Circle1GoHenry1GoodRx Holdings, Inc.1HealthEquity, Inc.1InvestCloud1KredosAi1Ledge1Liquidity Services1LoanCare1Matic1PayPo1Paytient1Planet Financial1Pump.fun1R21Snapdocs1Swaystack1Ultimate Finance1WonderGate1evoLend / NEXA1finmid1
Silent
Companies we know of in fintech & lending that have published nothing on NPS or retention.
Fortune 500 #26
Fortune 500 #32
Prepaid Benefits Platform
AR
Mortgage Finance
Cryptocurrency Mining
Earned Wage Access
Mortgage Finance
Buy Now Pay Later
Real Estate Finance
Mortgage Finance
Fintech Software
Fintech
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.