Property & casualty
56
Companies
with a public disclosure
15
Gave a number
a disclosed NPS
64
Median latest NPS
last 3 years
20
Silent
known companies, nothing published
Lighthouse companies
TruGreen
Property & casualty · trugreen.com
34NPS · 2026
“TruGreen's NPS score improved from 4 to 34, with the company targeting a future score of 50.”
Latest: customerexperiencedive.com
Tower
Property & casualty · thig.com
50NPS · 2026
20252026
“Tower's Net Promoter Score improved to +50 from +41 a year earlier, as reported in H1 earnings.”
Latest: autotalk.co.nz
Jubilee Holdings Limited
Property & casualty · jubileeholdings.com
64NPS · 2026
“Jubilee Holdings Limited reported a customer Net Promoter Score of 64 in its 2025 annual report, alongside digital sales growth of 142%.”
Latest: africanfinancials.com
Suncorp
Property & casualty · suncorp.com.au
12NPS · 2026
“Suncorp Group's NPS across Australian consumer business increased to +11.7 in FY26, up from +9.1 in FY25.”
Latest: suncorpgroup.com.au
Legal & General Group
Property & casualty · legalandgeneral.com
81NPS · 2026
“Legal & General Group achieved a Net Promoter Score (NPS) of 81 in May 2026, recognized at its 15th annual Business Quality Awards.”
Latest: theintermediary.co.uk
Liberty General Insurance
Property & casualty · libertyinsurance.in
72NPS · 2025
“Liberty General Insurance reports a Motor Claims NPS of 72 and CSAT of 4.7 out of 5, indicating strong customer trust.”
Latest: passionateinmarketing.com
Churchill Group
Property & casualty · churchillinsurance.com
100NPS · 2026
“Churchill Group's People Development programme received a Net Promoter Score of 100 from participants.”
Latest: fmj.co.uk
Partners&
Property & casualty · partnersand.com
64NPS · 2026
“Partners& achieved a net promoter score of +64, progressing toward its +70 goal, reflecting client appreciation for client-first approach.”
Latest: insurancetimes.co.uk
Bennetts
Property & casualty · bennetts.co.uk
65NPS · 2026
“Bennetts brings 15% UK motorcycle insurance market share and a 65 Net Promoter Score in Hagerty's acquisition agreement.”
Latest: streetinsider.com
Wakam UK
Property & casualty · wakam.com
60NPS · 2026
“Wakam UK achieved an NPS of 60, reflecting positive feedback from MGA partners on responsiveness.”
Latest: ffnews.com
WFG National Title Insurance Co.
Property & casualty · wfgnationaltitle.com
94NPS · 2026
“WFG National Title Insurance Co. announced its 2025 Net Promoter Score of 94 for direct operations.”
Latest: thetitlereport.com
Santam Ltd
Property & casualty · santam.co.za
68NPS · 2026
“Santam Ltd reports improved Net Promoter Score of 68 in full-year 2025 results.”
Latest: ca.finance.yahoo.com
More companies
Number of entries in brackets.
Donegal Group7Hippo Holdings Inc.7Neptune Insurance Holdings Inc.7Public Policy Holding Company, Inc.7American Financial Group, Inc.6Kingsway Financial Services, Inc.5Selective Insurance Group, Inc.4Helvetia Holding3Bajaj Insurance2Cincinnati Financial Corporation2Erie Indemnity2Erie Insurance2Vaudoise2iA Financial Group2AXA1Allianz1Allstate1American Coastal Insurance Corporation1American International Group, Inc.1Amica1Arch1Ascellus1Aviva plc1Britam1CNA Financial1Caser1Egyptian Takaful Properties1Hiscox Ltd1James River1Jordan Insurance Company Plc1MAPFRE Brazil1Markel Group1Max Financial Services1NRMA1Nassau1Pelagos / Accelerant / Presurance1Personal Group1Porto Seguro1Pumpkin1SIGI1T&D Holdings Inc1The Hartford Financial Services Group, Inc.1Trupanion1USAA1
Silent
Companies we know of in property & casualty that have published nothing on NPS or retention.
Fortune 500 #7
Fortune 500 #290
Property & Casualty Insurance
Property & Casualty Insurance
Property & Casualty Insurance
Legal Protection Insurance
Multi-Line Insurance
Mortgage Insurance
MG
Property & Casualty Insurance
Diversified Insurer
Insurance
Property & Casualty Insurance
Property & Casualty Insurance
Property & Casualty Insurance
Mortgage Insurance
Property & Casualty Insurance
Property & Casualty Insurance
Property & Casualty Insurance
Property & Casualty Insurance
Insurance Mutual
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.