Verticals / Insurance
Insurance
Property and casualty, life, reinsurance and insurance brokers. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
111
Companies
with a public NPS or retention disclosure
114
NPS disclosures
38 companies gave a number
65
Median disclosed NPS
last 3 years · 52 scores
56
Report retention
NRR, GRR, retention rate, churn or renewal
Sub-verticals
Companies with a disclosure, by sub-vertical.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
Hagerty, Inc.
Reinsurance & specialty · hagerty.com
65NPS · 2026
20252026
Retention 89% · 2026
“Hagerty's Bennetts acquisition features an NPS of 65 and is expected to significantly boost UK market presence and triple revenue.”
Latest: gurufocus.com
Goosehead Insurance
Insurance brokers · goosehead.com
72NPS · 2026
20262026
GRR 88% · 2026Retention 86% · 2026
Latest: SEC 8-K filing
Accelerant
Insurtech · accelerantholdings.com
83NPS · 2026
20252026
NRR 111% · 2026
“For the years ended December 31, 2025, 2024 and 2023, our gross loss ratio was 51%, 54% and 51%, respectively. We received an independent third-party Net Promoter Score o…”
Latest: SEC 10-K annual report
TruGreen
Property & casualty · trugreen.com
34NPS · 2026
“TruGreen's NPS score improved from 4 to 34, with the company targeting a future score of 50.”
Latest: customerexperiencedive.com
Voya Financial
Life & annuities · voya.com
36NPS · 2026
“Increased the net promoter score approximately 36 points over the prior year”
Latest: s21.q4cdn.com
SiriusPoint
Reinsurance & specialty · siriuspoint.com
40NPS · 2026
20262026
“SiriusPoint reports employee engagement NPS of +40, marking third consecutive year of improvement.”
Latest: theinsurer.com
Axis Max Life
Life & annuities · axismaxlife.co.in
61NPS · 2026
20262026
“Axis Max Life ranks #1 in customer experience amongst life insurers in India with an NPS of 61.”
Latest: bignewsnetwork.com
Star Health
Health Insurer · starhealth.in
65NPS · 2026
20262026
“Star Health reported Q1 FY27 PAT up 25% YoY with Net Promoter Score improved by 12 points to 65.”
Latest: deccanchronicle.com
Standard Life
Life & annuities · standardlife.com
60NPS · 2026
20262026
“Standard Life reported an excellent Net Promoter Score of +60 in 2025 and welcomed 247k new workplace pension members, up from 216k in 2024.”
Latest: londonstockexchange.com
Tower
Property & casualty · thig.com
50NPS · 2026
20252026
“Tower's Net Promoter Score improved to +50 from +41 a year earlier, as reported in H1 earnings.”
Latest: autotalk.co.nz
Kotak Life
Life & annuities · kotaklife.com
60NPS · 2026
20262026
“Kotak Life's Net Promoter Score currently stands at 60%, as the company prioritizes high claim settlement efficiency.”
Latest: whalesbook.com
White space
11 of 26 Fortune 500 companies in insurance (42%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.
BH
Berkshire Hathaway
Fortune 500 #7
Marsh & McLennan
Fortune 500 #157
AIG
Fortune 500 #161
Reports retention
Loews
Fortune 500 #224
Lincoln National
Fortune 500 #227
W.R. Berkley
Fortune 500 #285
FN
Fidelity National Financial
Fortune 500 #290
Arthur J. Gallagher
Fortune 500 #305
Reports retention
Cincinnati Financial
Fortune 500 #325
Reports retention
Old Republic International
Fortune 500 #413
American Financial Group
Fortune 500 #451
Reports retentionChecked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
2026-10-28
775
Amica ranked highest in overall customer satisfaction with a score of 775 in J.D. Power auto claims study. claimsjournal.com ↗
2026-10-24
60
Standard Life reported an excellent Net Promoter Score of +60 in 2025 and welcomed 247k new workplace pension members, up from 216k in 2024. londonstockexchange.com ↗
2026-10-14
64
Partners& achieved a net promoter score of +64, progressing toward its +70 goal, reflecting client appreciation for client-first approach. insurancetimes.co.uk ↗
2026-10-13
—
PPS Mutual reports consistent Net Promoter Score figures and claims three consecutive years of industry leadership. insurancebusinessmag.com ↗
2026-09-30
100
Churchill Group's People Development programme received a Net Promoter Score of 100 from participants. fmj.co.uk ↗
2026-09-24
78
Muang Thai Life Assurance's NPS rose to 78 with Capital Adequacy Ratio exceeding 350%. sloveniatimes.com ↗
2026-09-23
—
Helvetia Holding maintained stable churn and steady Net Promoter Scores despite extensive integration work. tipranks.com ↗
2026-09-19
—
Lemonade's Net Promoter Score has ranged from 50 to 70 depending on the measurement period, according to CFO Tim Bixby. tradingview.com ↗
2026-09-17
—
Helvetia Baloise reports stable net promoter scores and no material churn in H1 2026. investing.com ↗
2026-09-16
—
AXA highlighted market-leading Net Promoter Scores as part of its digitalized customer journey and underwriting achievements. quartr.com ↗
2026-09-14
38
ONE reports a Net Promoter Score of 38, reflecting strong client relationships. assetservicingtimes.com ↗
More companies in Insurance
Number of entries in brackets.
Donegal Group7Hippo Holdings Inc.7Neptune Insurance Holdings Inc.7Public Policy Holding Company, Inc.7American Financial Group, Inc.6CCC Intelligent Solutions6Exzeo Group, Inc.6Horace Mann Educators Corporation6Prudential Financial, Inc.6Kingsway Financial Services, Inc.5Axis4Selective Insurance Group, Inc.4Helvetia Holding3Jubilee Holdings Limited3Lemonade3Palomar Holdings3Suncorp3TWFG3Admiral2Aegon2Arthur J. Gallagher2Bajaj Insurance2Cincinnati Financial Corporation2Corebridge Financial2Erie Indemnity2Erie Insurance2Ethos2Legal & General Group2MONY Group2MetLife2Ondo InsurTech PLC2Unum Group2Vaudoise2iA Financial Group2ARX1AUB Group1AXA1Allianz1Allstate1American Coastal Insurance Corporation1American International Group, Inc.1Amica1Aon1April1Arch1Ascellus1Assurant1Aviva plc1Bennetts1Britam1CNA Financial1CRC Group1Canada Life UK1Caser1Churchill Group1Dtown Insurance1Egyptian Takaful Properties1Hiscox Ltd1Huize1James River1
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.