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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Consumer goods & food

Consumer goods & food

Branded consumer products, food and drink makers, apparel and beauty. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

60
Companies
with a public NPS or retention disclosure
76
NPS disclosures
16 companies gave a number
70
Median disclosed NPS
last 3 years · 27 scores
18
Report retention
NRR, GRR, retention rate, churn or renewal

Sub-verticals

Companies with a disclosure, by sub-vertical.

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

PMI
Tobacco & cannabis · pmi.com
Fortune 500 #108PM
83NPS · 2026
“PMI reported an NPS of +82.8, though below the insurance industry average. Customer service scored 4.66, value for money 4.43, and ease of doing business 4.04.”
— reported by healthcareandprotection.com · 28 Oct 2026
Latest: healthcareandprotection.com
Andina Bottling
Beverages & brewers · andina.pe
AKO-A3 NPS disclosures
59NPS · 2026
20262026
“During the third quarter, 84.2% of the Company’s total net revenue was generated through our digital platforms, an increase of 4.0 percentage points compared to the same …”
— Andina Bottling · SEC 6-K report · filed 27 Oct 2026
Latest: SEC 6-K report
SUJA LIFE, INC.
Beverages & brewers · sujalife.com
SUJA3 NPS disclosures
66NPS · 2026
20262026
“Similarly, 49% of cold-pressed juice and wellness shot category buyers have purchased Suja Organic products within the past 3 months, up from just 13% a year ago. Accordi…”
— SUJA LIFE, INC. · SEC S-1 IPO prospectus · filed 30 Apr 2026
Latest: SEC S-1 IPO prospectus
Ethos Technologies Inc.
Household & consumer products · ethoslife.com
LIFE3 NPS disclosures
70NPS · 2026
20252026
“And which we have been doing for the past year, whether it's accelerating engineering, analytics, marketing, client service, agent service, fraud management models, agent…”
— Peter Colis, Chief Executive Officer, Ethos Technologies Inc. · Earnings call, Q4 2025 · 26 Feb 2026
Latest: Earnings call, Q4 2025
Once Upon a Farm, PBC
Food makers · onceuponafarm.com
OFRM3 NPS disclosures
45NPS · 2026
20262026
“Once Upon a Farm reported strong brand loyalty with a Net Promoter Score of 45 in its 2025 annual filing.”
— reported by stocktitan.net · 17 Mar 2026
Latest: stocktitan.net
Anheuser-Busch InBev (BUD)
Beverages & brewers · ab-inbev.com
BUD
71NPS · 2026
20262026
“Anheuser-Busch InBev's BEES platform improved retailer NPS by more than 45 points to 71 in Brazil.”
— reported by marketbeat.com · 23 Sep 2026
Latest: marketbeat.com
Coca-Cola HBC AG
Beverages & brewers · coca-colahellenic.com
78NPS · 2026
“Net promoter score of 78, up from 66”
— reported by coca-colahellenic.com · 20 Apr 2026
Latest: coca-colahellenic.com
NORI
Household & consumer products · nori.com
9NPS · 2026
“NORI reported a Net Promoter Score above 9 and a 20% repeat purchase rate within 60 days.”
— reported by businessnewsthisweek.com · 11 May 2026
Latest: businessnewsthisweek.com
Hisense
Household & consumer products · hisense.com
84NPS · 2026
“Hisense named world's first customer centricity lighthouse factory in TV industry, achieving Net Promoter Score of 84.”
— reported by prnewswire.com · 3 Feb 2026
Latest: prnewswire.com
Glenkinchie
Beverages & brewers · diageo.com
95NPS · 2026
“Glenkinchie distillery scoops tour title with Net Promoter Score of 95 recorded between July 2025 and May 2026.”
— reported by lardermag.co.uk · 26 Oct 2026
Latest: lardermag.co.uk
Reima
Apparel & footwear · reima.com
70NPS · 2026
“Reima's 2025 results show customers' Net Promoter Score remained above 70, indicating strong satisfaction with products and services.”
— reported by news.cision.com · 17 Apr 2026
Latest: news.cision.com
Simpsons Malt Limited
Beverages & brewers · simpsonsmalt.co.uk
93NPS · 2026
“Simpsons Malt Limited reported Net Promoter Score increased to 93 this year, with 99% of respondents satisfied with products and customer service.”
— reported by linkedin.com · 18 Aug 2026
Latest: linkedin.com

White space

25 of 32 Fortune 500 companies in consumer goods & food (78%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

PepsiCo
Fortune 500 #45
Procter & Gamble
Fortune 500 #53
Archer Daniels Midland
Fortune 500 #57
Tyson Foods
Fortune 500 #83
Coca-Cola
Fortune 500 #91
Mondelēz International
Fortune 500 #113
Kraft Heinz
Fortune 500 #173
Colgate-Palmolive
Fortune 500 #208
Kimberly-Clark
Fortune 500 #214
General Mills
Fortune 500 #215
Keurig Dr Pepper
Fortune 500 #251
Fortune 500 #279
Estée Lauder
Fortune 500 #294
Hormel Foods
Fortune 500 #340
Hershey
Fortune 500 #354
Conagra Brands
Fortune 500 #358
Mohawk Industries
Fortune 500 #379
Campbell's
Fortune 500 #388
Constellation Brands
Fortune 500 #391
VF
Fortune 500 #399
Fortune 500 #400
J.M. Smucker
Fortune 500 #430
Monster Beverage
Fortune 500 #442
Post Holdings
Fortune 500 #452
Fortune 500 #470

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 76 in the database →

2026-10-28
83
PMI reported an NPS of +82.8, though below the insurance industry average. Customer service scored 4.66, value for money 4.43, and ease of doing business 4.04. healthcareandprotection.com ↗
2026-10-27
—
Andina Bottling measures customer satisfaction using Net Promoter Score as part of Q3 2026 sales and operations reporting. stocktitan.net ↗
2026-10-27
59
During the third quarter, 84.2% of the Company’s total net revenue was generated through our digital platforms, an increase of 4.0 percentage points compared to the same period last year. Customer satisfaction, measured by the Net Promoter Score (NPS), reached 59.2%, up 1.6 percentage points year over year. SEC 6-K report ↗
2026-10-27
—
Duke's Mayonnaise and Mateo's Gourmet Salsa each hold leading net promoter scores in their categories, attesting to consumer loyalty. foodengineeringmag.com ↗
2026-10-26
—
Sauer Brands (now Duke's Mayo Company) brands have achieved leading NPS within their respective categories. citybiz.co ↗
2026-10-26
—
Duke's Mayonnaise and Mateo's Gourmet Salsa hold leading Net Promoter Scores in their respective categories, demonstrating strong consumer loyalty. businesswire.com ↗
2026-10-26
95
Glenkinchie distillery scoops tour title with Net Promoter Score of 95 recorded between July 2025 and May 2026. lardermag.co.uk ↗
2026-10-23
—
Oura Ring 5 launch reported 90% of members feel healthier based on a new-member Net Promoter Score survey. fonearena.com ↗
2026-10-08
—
ARMEDANGELS raised Net Promoter Score by 5 percentage points after replatforming on Shopify. shopify.com ↗
2026-10-07
94
Luss Distillery achieved a Net Promoter Score of 94 and five-star Tripadvisor rating in its first year. thewhiskeywash.com ↗
2026-10-02
—
Roborock ranked No. 1 in robot vacuum category at 2026 Korean Customer Satisfaction Index for second consecutive year. biz.chosun.com ↗
2026-09-29
—
Dr. Squatch achieved its highest-ever net promoter score, particularly among new customers who previously had delivery issues. retailbrew.com ↗

More companies in Consumer goods & food

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.