Consumer goods & food
Branded consumer products, food and drink makers, apparel and beauty. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Sub-verticals
Companies with a disclosure, by sub-vertical.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

“PMI reported an NPS of +82.8, though below the insurance industry average. Customer service scored 4.66, value for money 4.43, and ease of doing business 4.04.”
“During the third quarter, 84.2% of the Company’s total net revenue was generated through our digital platforms, an increase of 4.0 percentage points compared to the same …”
“Similarly, 49% of cold-pressed juice and wellness shot category buyers have purchased Suja Organic products within the past 3 months, up from just 13% a year ago. Accordi…”
“And which we have been doing for the past year, whether it's accelerating engineering, analytics, marketing, client service, agent service, fraud management models, agent…”
“Once Upon a Farm reported strong brand loyalty with a Net Promoter Score of 45 in its 2025 annual filing.”

“Anheuser-Busch InBev's BEES platform improved retailer NPS by more than 45 points to 71 in Brazil.”
“Net promoter score of 78, up from 66”
“NORI reported a Net Promoter Score above 9 and a 20% repeat purchase rate within 60 days.”
“Hisense named world's first customer centricity lighthouse factory in TV industry, achieving Net Promoter Score of 84.”
“Glenkinchie distillery scoops tour title with Net Promoter Score of 95 recorded between July 2025 and May 2026.”
“Reima's 2025 results show customers' Net Promoter Score remained above 70, indicating strong satisfaction with products and services.”
“Simpsons Malt Limited reported Net Promoter Score increased to 93 this year, with 99% of respondents satisfied with products and customer service.”
White space
25 of 32 Fortune 500 companies in consumer goods & food (78%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.






Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Consumer goods & food
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.