Verticals / Technology / Cybersecurity
Cybersecurity
69
Companies
with a public disclosure
20
Gave a number
a disclosed NPS
72
Median latest NPS
last 3 years
3
Silent
known companies, nothing published
Lighthouse companies
Zscaler
Cybersecurity · zscaler.com
82NPS · 2026
20262026
NRR 115% · 2026
“Zscaler CEO cited a net promoter score in the 80-to-85 range and noted customer satisfaction has supported upselling.”
Latest: finance.yahoo.com
SoundThinking
Cybersecurity · soundthinking.com
70NPS · 2026
20252026
“We plan to leverage our large and growing installed base of customers with high net promoter attributes that consider SoundThinking a trusted partner. Key elements of our…”
Latest: SEC proxy statement
Rubrik
Cybersecurity · rubrik.com
80NPS · 2026
20252026
NRR 119% · 2026
“Rubrik maintained an exceptional Net Promoter Score of more than 80, placing it among the top 1% of enterprise software companies globally.”
Latest: theglobeandmail.com
Genesis Healthcare
Cybersecurity · genesishealthcare.com
73NPS · 2026
20262026
“Gen Digital's Norton 360 NPS nearly doubled and LifeLock NPS reached 73 as customer satisfaction metrics improved sharply.”
Latest: theglobeandmail.com
BlackBerry
Cybersecurity · blackberry.com
85NPS · 2026
NRR 91% · 2026
“BlackBerry UEM customer feedback scored 85 on the Net Promoter Scale, amongst the highest in the software industry.”
Latest: blackberry.com
SentinelOne
Cybersecurity · sentinelone.com
70NPS · 2026
NRR 109% · 2026GRR 96% · 2026
“Tomer mentioned our phenomenal NPS score of over 70, which is a place the best SaaS companies in the world aspire to be in.”
Latest: sentinelone.com
Tufin
Cybersecurity · tufin.com
71NPS · 2026
20262026
“Tufin reported record 2025 results with an impressive Net Promoter Score of 71, lauded for innovations in threat detection.”
Latest: finance.yahoo.com
Intercede Group PLC
Cybersecurity · intercede.com
58NPS · 2025
“Intercede reports NPS of 58, up from 55, following $4.2M in new US and Asia contracts.”
Latest: biometricupdate.com
Exabeam
Cybersecurity · exabeam.com
62NPS · 2026
“Exabeam's highest-tier Pinnacle partners achieved Net Promoter Score of +61.9 with 4.40/5 satisfaction.”
Latest: securitybrief.asia
Keeper
Cybersecurity · keepersecurity.com
89NPS · 2026
“Keeper scored highest in PAM vendor evaluation with +89 NPS equivalent and 93% likeliness to recommend.”
Latest: tech.einnews.com
Bishop Fox
Cybersecurity · bishopfox.com
70NPS · 2026
“Bishop Fox launches emerging threat testing service with a Net Promoter Score of 70, positioning itself as a trusted partner for organizations managing evolving cybersecu…”
Latest: cybersecurity-insiders.com
Malwarebytes
Cybersecurity · malwarebytes.com
83NPS · 2026
“Malwarebytes earned PCMag's Best Tech Brand award and achieved the year's highest average Net Promoter Score at 83.40.”
Latest: malwarebytes.com
More companies
Number of entries in brackets.
Axon Enterprise28Cloudflare18CrowdStrike12OneSpan12Palo Alto Networks10Cellebrite DI Ltd.9Okta9Netskope8Evolv Technologies5PagerDuty5Qualys, Inc.5Tenable Holdings, Inc.5Corero Network Security3Trend Micro3Varonis Systems, Inc.3Yubico3Cycurion2Ping Identity2Tines2Zero Networks242Gears1Abnormal Security1Adaptive Security1AirMDR1Axonius1BIO-key International, Inc.1BackBox1Barracuda Networks1BitRaser1BreachLock1CHT Security1Cerby1CriticalArc1Cybeats1Dust1Entrust1F-Secure1Freja1Herd Security1Hub Cyber Security Ltd.1Huntress1KnowBe41LastPass1Loihde Plc1Menlo Security1Modern 421Morphisec1NCC Group PLC1Noma Security1Paubox1SK Shieldus1SheerID1Sysdig1Teal1TechD Cybersecurity1VanishID1Verkada1
Silent
Companies we know of in cybersecurity that have published nothing on NPS or retention.
Cybersecurity Services
Cybersecurity & Identity
Cybersecurity Software
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.