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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Technology  /  Cybersecurity

Cybersecurity

69
Companies
with a public disclosure
20
Gave a number
a disclosed NPS
72
Median latest NPS
last 3 years
3
Silent
known companies, nothing published

Lighthouse companies

Zscaler
Cybersecurity · zscaler.com
ZS
82NPS · 2026
20262026
NRR 115% · 2026
“Zscaler CEO cited a net promoter score in the 80-to-85 range and noted customer satisfaction has supported upselling.”
— reported by finance.yahoo.com · 12 Sep 2026
Latest: finance.yahoo.com
SoundThinking
Cybersecurity · soundthinking.com
SSTI3 NPS disclosures
70NPS · 2026
20252026
“We plan to leverage our large and growing installed base of customers with high net promoter attributes that consider SoundThinking a trusted partner. Key elements of our…”
— SoundThinking · SEC 10-K annual report · filed 30 Mar 2026
Latest: SEC proxy statement
Rubrik
Cybersecurity · rubrik.com
RBRK
80NPS · 2026
20252026
NRR 119% · 2026
“Rubrik maintained an exceptional Net Promoter Score of more than 80, placing it among the top 1% of enterprise software companies globally.”
— reported by theglobeandmail.com · 5 Jun 2026
Latest: theglobeandmail.com
Genesis Healthcare
Cybersecurity · genesishealthcare.com
GEN
73NPS · 2026
20262026
“Gen Digital's Norton 360 NPS nearly doubled and LifeLock NPS reached 73 as customer satisfaction metrics improved sharply.”
— reported by theglobeandmail.com · 10 May 2026
Latest: theglobeandmail.com
BlackBerry
Cybersecurity · blackberry.com
BB
85NPS · 2026
NRR 91% · 2026
“BlackBerry UEM customer feedback scored 85 on the Net Promoter Scale, amongst the highest in the software industry.”
— reported by blackberry.com · 5 May 2026
Latest: blackberry.com
SentinelOne
Cybersecurity · sentinelone.com
S
70NPS · 2026
NRR 109% · 2026GRR 96% · 2026
“Tomer mentioned our phenomenal NPS score of over 70, which is a place the best SaaS companies in the world aspire to be in.”
— reported by sentinelone.com · 10 Apr 2026
Latest: sentinelone.com
Tufin
Cybersecurity · tufin.com
71NPS · 2026
20262026
“Tufin reported record 2025 results with an impressive Net Promoter Score of 71, lauded for innovations in threat detection.”
— reported by finance.yahoo.com · 1 Jun 2026
Latest: finance.yahoo.com
Intercede Group PLC
Cybersecurity · intercede.com
58NPS · 2025
“Intercede reports NPS of 58, up from 55, following $4.2M in new US and Asia contracts.”
— reported by biometricupdate.com · 28 Nov 2025
Latest: biometricupdate.com
Exabeam
Cybersecurity · exabeam.com
62NPS · 2026
“Exabeam's highest-tier Pinnacle partners achieved Net Promoter Score of +61.9 with 4.40/5 satisfaction.”
— reported by securitybrief.asia · 24 Sep 2026
Latest: securitybrief.asia
Keeper
Cybersecurity · keepersecurity.com
89NPS · 2026
“Keeper scored highest in PAM vendor evaluation with +89 NPS equivalent and 93% likeliness to recommend.”
— reported by tech.einnews.com · 30 Jul 2026
Latest: tech.einnews.com
Bishop Fox
Cybersecurity · bishopfox.com
70NPS · 2026
“Bishop Fox launches emerging threat testing service with a Net Promoter Score of 70, positioning itself as a trusted partner for organizations managing evolving cybersecu…”
— reported by cybersecurity-insiders.com · 25 Oct 2026
Latest: cybersecurity-insiders.com
Malwarebytes
Cybersecurity · malwarebytes.com
83NPS · 2026
“Malwarebytes earned PCMag's Best Tech Brand award and achieved the year's highest average Net Promoter Score at 83.40.”
— reported by malwarebytes.com · 12 Feb 2026
Latest: malwarebytes.com

More companies

Number of entries in brackets.

Silent

Companies we know of in cybersecurity that have published nothing on NPS or retention.

Cybersecurity Services
Cybersecurity & Identity
Cybersecurity Software

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.