NPS Intelligence (beta)

“We improved nearly every major operational metric compared with 2024. Net Promoter Score (NPS) improved by 8 points year-over-year, and 17 points since the beginning of 2…”

“In addition, we offer Wi-Fi service in some of our A320neo and E2 fleet and are currently installing it in additional aircraft. As a result of our strong focus on custome…”

“JSX CEO noted net promoter score for ATRs is 2.5 points as a measure of customer satisfaction.”

“Eurowings recorded a Net Promoter Score of 47 in the first half of 2026, considered high for the airline industry.”

“In the third quarter, on time performance reached 83.7%, improving 1 percentage point year over year. Contributing to a strong Net Promoter Score of 38. A solid result fo…”

“Singapore Airlines and Airportr achieved 93 Net Promoter Score in UK market, reflecting strong passenger satisfaction.”

“Cebu Pacific achieved Net Promoter Score of +50 in April 2026, up 27 points, as most punctual Philippine carrier.”

“Finnair Group reports customer satisfaction at a good level with net promoter score of 38 for Q3 2026.”

“Virgin Australia named Australia's Most Trusted Travel Brand 2026 with strategic NPS of 30, up 3 points.”