Global & universal banks
63
Companies
with a public disclosure
35
Gave a number
a disclosed NPS
70
Median latest NPS
last 3 years
8
Silent
known companies, nothing published
Lighthouse companies
Itaú Unibanco
Global & universal banks · itau.com.br
76NPS · 2026
20262026
“Our clients already recognized these improvements, as evidenced by our satisfaction rates, Net Promoter Score (“NPS”). Itaú Uniclass achieved 76 NPS points on December 31…”
Latest: SEC 6-K report
JPMorgan Chase
Global & universal banks · jpmorganchase.com
66NPS · 2026
20262026
Latest: jpmorganchase.com
SouthState Bank Corp
Global & universal banks · southstatebank.com
49NPS · 2026
20262026
“Peers… …And Superior Credit Peer Median For end note descriptions, see Earnings Presentation End Notes starting on slide 29. Recognized as a top‑quartile leader in consum…”
Latest: SEC 8-K filing
Citi
Global & universal banks · citi.com
31NPS · 2026
“Citi's net promoter score for relationship manager service rose to 31 in 2026 from 19 in 2022 among Singapore's wealthy clients.”
Latest: crowdfundinsider.com
OLD NATIONAL BANCORP /IN/
Global & universal banks · oldnationalbank.com
50NPS · 2026
20252026
Latest: SEC 8-K filing
ING Groep N.V.
Global & universal banks · ing.com
77NPS · 2026
20262026
“Wholesale Banking Growing the difference for our customers means we strive to be the best – and in this case, the best European wholesale bank. We define ‘best’ as a chie…”
Latest: SEC 20-F annual report
Barclays
Global & universal banks · barclays.com
33NPS · 2026
20262026
“Barclays reports Net Promoter Score of 33, which is higher than any other UK bank.”
Latest: investing.com
PrivatBank
Global & universal banks · privatbank.ua
68NPS · 2026
20252026
“PrivatBank's corporate Net Promoter Score reached 68.2% as it increased its share of the agricultural lending market.”
Latest: en.interfax.com.ua
Banco Santander, S.A.
Global & universal banks · santander.com
61NPS · 2026
“8.6 (out of 10) 8.5 (out of 10) In the middle range and +0.3 compared to the financial sector NPS 61 In the top 5% and +21 points compared to the financial sector A Advoc…”
Latest: SEC 20-F annual report
BANCO BILBAO VIZCAYA ARGENTARIA, S.A.
Global & universal banks · bbva.com
91NPS · 2026
Latest: SEC 6-K report
Grupo Aval Acciones Y Valores S.A.
Global & universal banks · grupoaval.com
64NPS · 2026
“On customer experience, the Bank achieved a Net Promoter Score (NPS) of 64% and improved three positions in the Financial Superintendence’s PQRS (customer requests, compl…”
Latest: SEC 20-F annual report
More companies
Number of entries in brackets.
RBC4Westpac4NCBA group3National Australia Bank3Vietcombank3Axis Bank2Bank of America2Commonwealth Bank2UBA Ghana2UBS2ABB Bank1ADB1AIB Group PLC1ANZ1ATB1BANK OF NOVA SCOTIA1BRI Nusa Dua Eco Market1Banco de Credito del Peru1Bank Australia1Bank Mandiri1Bank Saqu1Burke & Herbert Financial Services Corp.1CUBI1Choice1DEUTSCHE BANK AKTIENGESELLSCHAFT1Development Bank of Wales1Ecobank Ghana1Emirates NBD1FCS Financial1Finnvera Group1Garanti BBVA1HSBC UK1I&M Bank Uganda1I&M Group PLC1IndusInd Bank1JDO1KCB Group Plc1Komercni banka1Kotak1MONETA Money Bank1Mercury1OmniBSIC1PPB / Nedbank Money App1Piguet Galland & Cie SA1Pinnacle Financial Technologies1ProvidusUnity Bank1QIB (Qatar Islamic Bank)1SBI1TBC Bank1Techcombank / Techcom Life1UniCredit1
Silent
Companies we know of in global & universal banks that have published nothing on NPS or retention.
Fortune 500 #377
Bank
Banking Group
MF
Universal Bank
Commercial Bank
Investment Bank
Universal Bank
SM
Commercial Bank
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.