Verticals / Telecom & media / Mobile & wireless
Mobile & wireless
89
Companies
with a public disclosure
29
Gave a number
a disclosed NPS
50
Median latest NPS
last 3 years
15
Silent
known companies, nothing published
Lighthouse companies
T-Mobile
Mobile & wireless · t-mobile.com
46NPS · 2026
20262026
Churn 0.85% · 2026
“T-Mobile announced a record wireless Net Promoter Score of 46 in Q2.”
Latest: tradingkey.com
Shenandoah Telecommunications Company
Mobile & wireless · shentel.com
60NPS · 2026
20252026
Churn 1.21% · 2026
“Shentel reported Net Promoter Scores in the 60 range, above cable, emphasizing product quality and service matter more to customers than bundling.”
Latest: au.investing.com
TIM S.A.
Mobile & wireless · tim.it
80NPS · 2025
Churn 3% · 2026
“We have distributed 120,000 movie tickets and 20,000 Uber Rides gift cards. The program NPS is over 80 points and reflects strong customer satisfaction. In parallel, we a…”
Latest: Earnings call, Q3 2025
Telecom Argentina Stet - France Telecom S.A.
Mobile & wireless · telecom.com.ar
50NPS · 2026
Churn 2.1% · 2026
“We prioritized the development of 5G Roaming and VoLTE Roaming to enhance data and voice experiences, achieving coverage across 61 countries—ensuring that more than 80% o…”
Latest: SEC 20-F annual report
América Móvil, S.A.B. de C.V.
Mobile & wireless · americamovil.com
41NPS · 2026
Churn 2.9% · 2026
“The objective of 1% was achieved vs. the previous year, with a global NPS of 41.”
Latest: sustainability.americamovil.com
Ooma, Inc.
Mobile & wireless · ooma.com
73NPS · 2026
NRR 99% · 2026
“Ooma reports a 73% Net Promoter Score for its small business solution, demonstrating strong customer satisfaction.”
Latest: investing.com
KPN
Mobile & wireless · kpn.com
16NPS · 2026
20252026
“KPN's Net Promoter Score improved to 16 in Q2 2026, up from 14 year-over-year.”
Latest: investing.com
Tesco
Mobile & wireless · tesco.com
33NPS · 2026
20262026
“Tesco reported Net Promoter Score of 33 with gains across ease, reward, and overall service measures in earnings call.”
Latest: tipranks.com
Orange
Mobile & wireless · orange.com
36NPS · 2026
20262026
“Orange achieved a Net Promoter Score of 36, nine points ahead of its closest competitor, supporting broad-based growth.”
Latest: ca.investing.com
Odido
Mobile & wireless · odido.nl
14NPS · 2026
20252026
“Dutch mobile operator Odido improved its NPS to 14 among mobile customers in Q3, up from 10 in Q2.”
Latest: telecompaper.com
BT Group
Mobile & wireless · bt.com
31NPS · 2026
20262026
“BT Group NPS increased to 30.7, up 3.6pts year-on-year, rebased for the exclusion of International. Disclosed for the continuing group in a trading statement.”
Latest: londonstockexchange.com
More companies
Number of entries in brackets.
Verizon Communications Inc.37AT&T Inc.24PLDT Inc.15TELUS Corporation9Vodafone9BCE, Inc.8Telephone and Data Systems, Inc.8Turkcell Iletisim Hizmetleri AS8Kyivstar7Telstra5SK Telecom4Telefonica Brasil S.A.4Deutsche Telekom3KT Corporation3Liberty Latin America Ltd.3Rogers Communication, Inc.3Consumer Cellular2Fusion Connect2LG Uplus2LINK Mobility Group Holding2Patriot Mobile2SC2Stratus Networks2TPG Telecom2Telia2True Corp PCL2Vodacom22degrees1Agile Comms1Botswana Telecommunications Corporation Limited (BTCL)1Brightspeed1Cell C1China Telecom (TeleAgent product)1Chunghwa Telecom Co., Ltd.1Circles.Life1Claro1DNA1DT (Deutsche Telekom)1Dhiraagu1FOCUS1Fizz1Globe1Liberty Global Lilac1Liberty Puerto Rico1Lumen1MILLICOM INTERNATIONAL CELLULAR SA1MTN1MTN Uganda1Maintel Holdings1Melita1Mint Mobile1Nar1Netlife Ecuador1NuCel1Ooredoo Group1Orange France1Rakuten Mobile1SFR1Salt (Matterhorn Telecom)1Simyo1Spark1Sunrise Communications AG1T1TELEFONICA S A1Tango1Tele21Telkom SA SOC Limited1VEON1Virgin1Vodafone Germany1Vodafone Qatar1XLSMART1du1freenet AG1gFiber1iliad Group1povo1
Silent
Companies we know of in mobile & wireless that have published nothing on NPS or retention.
Telecommunications
Telecom Provider
Regional Telecom
Telecom Provider
Mobile Telecom
Telecommunications
Telecommunications
VoIP Communications
Telecom Provider
Telecommunications
Regional Telecom
Telecom Provider
Mobile Services
Mobile Telecom
Telecommunications
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.