Verticals / Technology / Enterprise software & SaaS
Enterprise software & SaaS
381
Companies
with a public disclosure
66
Gave a number
a disclosed NPS
80
Median latest NPS
last 3 years
58
Silent
known companies, nothing published
Lighthouse companies
Calix
Enterprise software & SaaS · calix.com
90NPS · 2026
20252026
“Calix has recorded a Net Promoter Score above 90 for two consecutive years; 70% of customers use the company's app.”
Latest: marketbeat.com

Oracle
Enterprise software & SaaS · oracle.com
82NPS · 2026
20262026
“Oracle Academy's AI curriculum adoption session recorded exceptional Net Promoter Score of 82.”
Latest: blogs.oracle.com
SAP
Enterprise software & SaaS · sap.com
9NPS · 2026
20262026
“Revenue from time-based on-premise licenses is recognized at a point in time, whereas revenue from the associated software support is recognized over time. 4 /28 Quarterl…”
Latest: sap.com
Ticketplus Ltd.
Enterprise software & SaaS · ticketplus.cl
58NPS · 2026
20262026
“Our uninterrupted service during the crisis established Ticketplus as one of the most resilient infrastructure providers in the region — we believe we have established a …”
Latest: SEC F-1 IPO prospectus

Microsoft
Enterprise software & SaaS · microsoft.com
-20NPS · 2026
“Microsoft Azure AI reported NPS of -19.8 as of January 2026, despite enterprise seat license expansion.”
Latest: news.alphastreet.com

Adobe
Enterprise software & SaaS · adobe.com
54NPS · 2025
“Adobe Firefly achieved a +54 Net Promoter Score, exceeding industry averages for creative software tools.”
Latest: aboutchromebooks.com
Zoom
Enterprise software & SaaS · zoom.us
58NPS · 2025
NRR 99% · 2026Churn 2.9% · 2026
“Zoom reports industry-leading NPS of 58 from over 22,000 responses.”
Latest: quiverquant.com
Bandwidth Inc.
Enterprise software & SaaS · bandwidth.com
53NPS · 2026
NRR 113% · 2026Retention 99% · 2026
“Its 2023 net promoter score is 53, significantly higher than competitors”
Latest: bandwidth.com
Fractal Analytics
Enterprise software & SaaS · fractal.ai
77NPS · 2026
20262026
“Fractal reported a Net Promoter Score of 77 in Q1 FY27 alongside 20% revenue growth and 92% net income growth.”
Latest: prnewswire.com
NWN
Enterprise software & SaaS · nwn.ai
88NPS · 2026
20262026
“NWN achieved a company-record Net Promoter Score of 88.”
Latest: businesswire.com
Nitrogen
Enterprise software & SaaS · nitrogen.hu
71NPS · 2026
20262026
“Nitrogen launches Insurance Center, backed by an industry-leading Net Promoter Score of 71.”
Latest: markets.businessinsider.com
Driven Tech
Enterprise software & SaaS · driven.tech
93NPS · 2026
20262026
“Driven Tech honored as CRN Triple Crown Award Winner with a combined NPS of 92.7.”
Latest: prnewswire.com
More companies
Number of entries in brackets.
monday.com Ltd.25Doximity21Figma21Yext, Inc.21Freshworks20ServiceNow20Twilio20Asana19Box18Consensus Cloud Solutions18Domo, Inc.18UiPath14Progress Software13BigCommerce12Bridgeline Digital, Inc.12JFrog12EverCommerce10FiscalNote10Nayax10Autodesk9GitLab9zSpace9Clear Secure8DocuSign8N-able8SailPoint8Salesforce8Gainsight7MongoDB7SoundHound AI7Workday7Bending Spoons6Dynatrace6GoDaddy6Kaltura6Open Text Corporation6Quartix6Amagi Media Labs5Atlassian5Global-E Online Ltd.5Health Catalyst5Karooooo5Megaport5Samsara5Sangoma Technologies Corporation5Altus Group4Genesys4Motive4Oneflow4Q2 Holdings, Inc.4SPS4Sylogist4Technology One48x83Alarum Technologies3Automation Anywhere3Blackbaud3CDK Global3CXApp Inc.3Entrata, Inc.3Guidewire Software, Inc.3Manycore Tech3Parloa3Picpay Holdings Netherlands B.V.3TechnologyOne3Wix3project443ActiveOps2Appian2C3.ai2CCC2CXAI2Carasent2Checkit2DataBahn2Energy One2Everbridge2Felix Group2Forterro2GB Group2GC AI2Jatheon2Lumexa2Naboo2Nava2RELEX Solutions2SEMrush2SHAPE Australia2Sauce2Shiji2Sigma3602Talkdesk2TaxConnex2TradingView2Tuya Inc2Unframe2Uniguest2Upland Software2VTEX2Veeva Systems2Velcierge2Vertiseit2Whatfix2Ziff Davis2iFLYTEK21up13D Cloud1ACCS1ADRO1AI Squared1Acorn Energy, Inc.1Aerwave1AiTrillion1AirSlate1Airtable1Akido1Alchemer1Alfa Financial Software1Allegiance1Altima1Ambassador1Amdocs1Ampli (AMPL)1Antavo1AoFrio Ltd1Apukuski1Aqurus Solutions1Atrium AI1BLIN1Bettermode1Big Technologies1Blitz1Bloomreach1BlueWhale Research1Bluewave1Brandi AI1Business Canvas1Bynder1CTW1CallTower1Cambridge Network1Candid Health1Capsa AI1Chargebee1Chord Commerce1Churnkey1Clearerio1CleverTap1ClickHouse1ClickUp1Cloud Office1Clutch1Codoxo1Cognyte1Cohora1Collab Z Inc.1CommanderAI1Commerce (CMRC)1Consensus Communications1Constructor1Craneware1Crexendo, Inc.1CubeAPM1Cvent1D.CAMP Batch 3 startups1Dassault Systèmes1Daytona1DriveCentric1Duck Creek1Duodian Digital Intelligence1ENTOUCH1ElasticRun1ElevenLabs1Ema1EngageLab1Enghouse Systems1Epos Direct1Every1Exasol AG1FINEOS1FLRAF1Flow Engineering1Freetrailer1Fushi Tech1GBTEC1GRID1GainTrace1Gather AI1Gigstreem1GitHub Copilot1Glintt Life1Gorilla1Greetigo1Grove1Guestline1HS Midco Inc. (Fortra)1Halo Programs1HappyRobot1Hatz AI1Honk1Hyland1ID.me1IFS1IOT1IZMO Ltd / FrogData1Imprint1Imprivata1Indegene1Index.dev1Info Edge1Info-Tech Systems1InfoBay.AI1Infoshare+1Insight Partners1Intellinetics, Inc.1Ivan Burazin (Daytona)1JAMF1Jalasoft1JoVE1JourneyTrack1K3 Syspro1KSPI1Kainos1Kinective1Kipsu1KnowledgeLake1Kobie1Krisp1Lambent1LeadDesk1LicenseFortress1Linear1Liquibase1Lively AI1Lokam.ai1Loom1LoyaltyLion1Loyyal1Lumi AI1MLQ.ai1Markethrive1MeetPure Events1Mews1Microlise1Miitel1Miivo AI1Mindbody1Mobavenue AI Tech1MongoDB, Domo, DigitalOcean1Monvia1NCR Voyix Corp1New Relic1Ognomy1Okoone1Omeda1On24 Inc.1OnEMI Technology Solutions1Ondo1OneSignal1Onfleet1OutRival1OutSystems1PLUS1PLX1PTC1Paddle1Parabolic1Parakeet Health1Pega / Wells Fargo1Pegasystems1Physitrack1Planisware1Plex Systems, Inc.1Plot1Pony AI1Procede Software1Propelus1PureEHS1QualiZeal1Questionlab1Qunhe Technology1Quorum1RebelDot1Recharge1Reco1Regula1Relay1Relevant Software1Replicant1Reputation House (Global Tech Company)1Retarus1Retenzy1Reviewly1Rhino1Rocket1Route Mobile Ltd1Runway1SAASTEPS1SHA1SOTI1Safeture1Sage1SaleCycle1Sanas1Servoy1Showpad1SignalRx1Sinch1Sirius1Skillcast Group PLC1Sleek1SmartWinnr1Sobot1Socure1SolarWinds (SYZLF)1Solifi1Solutions By Text (SBT)1SonarSource1Sonetel1Spiich1SpinOne1Stoic1Stonehill1Stratix1Studio Kiko1Subex1Subverse AI1Summitsync1SuperBuzz1Swyft POS1Syncron1Talkmap1Talon.One1TeamViewer1Techstack1Temenos1TeraGo Inc1Totvs SA1Track3D1Tradewindow1TrueLoyal1Unerry1Unilogcorp1Unity Software Inc.1VNG1ValueCore customer (unnamed)1Vendasta1Vintia1Virtuoso1Virši1WareGo1WeTransfer1Webflow1Well Health Technologies1Wire1Workboard1Wrike1Xealth1Xero1Yellowai1Zinrelo1Zipchat1Zoho1Zonda1additiv1bunch1fonio.ai1inTandem by vcita1ketteQ1
Silent
Companies we know of in enterprise software & saas that have published nothing on NPS or retention.
Contract Management Software
Hospitality Software
AI & Software Platform
Low-Code Platform
Incident Management Software
Software
EDA Software
Business Communications
Accounting Software
Mobile Software
CMS & Content Platform
Software & SaaS
Software
Accounting Software
Software
Mobile Software
Document Management Software
Software
Software
Software & SaaS
Software
Contract Management Software
IT Management Software
Database Software
Logistics Software
Enterprise Software
Software & SaaS
Font & Type Software
Software Platform
Security & Detection Systems
Software
Automation Testing Software
Workflow Automation
E-Commerce Software
Ticketing Software
Software
Hospitality Software
Banking Software
Event Management Software
3D Printing
EDA Software
IT Service Management
Enterprise Software
Event Management Software
Logistics Software
Supply Chain Software
Software Platform
SMS & Communications
Game Engine Software
Enterprise Software
Energy Software
Augmented Reality
ERP Software
Intelligent Automation Software
SaaS Platform
Digital Commerce Platform
Conversational AI Platform
Utilities Comparison Platform
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.