NPS Intelligence (beta)

ROYAL BANK OF SCOTLAND GROUP PLC

57NPS

“Integration is progressing well and the combined business delivered £1.0 billion of quarterly AUM net inflows, equivalent to 3.4% of opening balances on an annualised basis. We are simplifying access to advice and services, with record Coutts mobile NPS of +57 and investment-backed lending in-app.”

BANK OF CHILE

78NPS

“Acquiring and Processing Services for credit/debit cards | 22 Snapshot on Strategic Advances Strategic Pillar Key Performance Indicator As of September 2026 Mid-Term Targets Customer at the Center of our Decisions Net Promoter Score 77.5% ≥ 73.0% Market Share in Business (1)3 Demand Deposits in Local Currency Top 1 Top 1 Commercial Loans Top…”

Banco Santander-Chile

57NPS

“As of September 2026, the NPS reached 57 points, while the app's NPS scored 76 points, the website's 73 points, and the contact center's 62 points, which customers identified as strengths.”

OppFi Inc.

71NPS

“Mission-driven Platform Significant Economic Scale Strong Fundamentals and Balance Sheet Providing best-in-class products and customer service with a 71 NPS Score1 Profitable Across Business Cycles Large Addressable Market Facilitated more than $9.6 billion in gross loan issuance covering over 5.1 million loans, since inception4 Operating…”

Shenandoah Telecommunications Company

58NPS

“In addition to providing the fastest speeds in our markets, we remain focused on delivering outstanding local customer service. As shown on Slide 9, our annual Glo Fiber customer satisfaction survey produced an outstanding Net Promoter Score of 58.”

Porch Group

48NPS

“Starting with insurance services, we continue to broaden distribution and provide a strong agent experience. With agent NPS, now at 48. We are also modernizing certain core insurance infrastructure investments in policy administration, data science platform, and claim systems are designed to improve speed, and results.”

ANDINA BOTTLING CO INC

59NPS

“During the third quarter, 84.2% of the Company’s total net revenue was generated through our digital platforms, an increase of 4.0 percentage points compared to the same period last year. Customer satisfaction, measured by the Net Promoter Score (NPS), reached 59.2%, up 1.6 percentage points year over year.”

Central Bancompany, Inc.

74NPS

“Current modernization project intended to provide real-time API-based capabilities Customer Centric • Grown the number of households served by an average of 3% per year since 2016 and high Net Promoter Score (“NPS”) of 741 • Average ~14 years customer tenure2 25% weighted avg.”

UMB FINANCIAL CORP

71NPS

“Consumer Lending (1) 70.8 Industry Average (2) 38.0 NPS Score High Customer Satisfaction Consumer serves personal banking needs of clients across all divisions of the bank Deposits (1) Expanding Consumer Presence $13.2B $4.5B $4.8B +2% $13.4B $13.4B $4.8B +5% 23% of deposits +4% YoY +59% YoY Personal Banking Private Wealth Management &…”