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Top-quality signals
The newest numbers stated on the record: by a named executive on an earnings call, or in an SEC filing. One per company, newest first.
“Mission-driven Platform Significant Economic Scale Strong Fundamentals and Balance Sheet Providing best-in-class products and customer service with a 71 NPS Score1 Profitable Across Business Cycles Large Addressable Market Facilitated more than $9.6 billion in gross loan issuance covering over 5.1 million loans, since inception4 Operating…”
“During the third quarter, 84.2% of the Company’s total net revenue was generated through our digital platforms, an increase of 4.0 percentage points compared to the same period last year. Customer satisfaction, measured by the Net Promoter Score (NPS), reached 59.2%, up 1.6 percentage points year over year.”
“Current modernization project intended to provide real-time API-based capabilities Customer Centric • Grown the number of households served by an average of 3% per year since 2016 and high Net Promoter Score (“NPS”) of 741 • Average ~14 years customer tenure2 25% weighted avg.”
“Consumer Lending (1) 70.8 Industry Average (2) 38.0 NPS Score High Customer Satisfaction Consumer serves personal banking needs of clients across all divisions of the bank Deposits (1) Expanding Consumer Presence $13.2B $4.5B $4.8B +2% $13.4B $13.4B $4.8B +5% 23% of deposits +4% YoY +59% YoY Personal Banking Private Wealth Management &…”
“So we're very optimistic about how Icon's going to perform. As Jason mentioned earlier, these ships are generating net promoter scores in the 80s. You can tell that if we're filling these ships with 7,600 people with a load factor of 133% and people are rating it in the 80s, it means that they're having an exceptional time and they're happy…”
“Mandy will cover the financials later in the call. Our customer service NPS was 79% in the third quarter compared to 80% in the second quarter, while the average call wait time was approximately 1.9 minutes. Our AI assistant has been rolled out to all our homeowners worldwide and we are now rolling it to Enphase installers in this quarter to…”
“In the third quarter, on time performance reached 83.7%, improving 1 percentage point year over year. Contributing to a strong Net Promoter Score of 38. A solid result for an ultra low cost carrier.”
“The objective is more demos and expanding our field sales team is how we get in front of more agents. Brand health remains strong, unaided awareness rose to 37% in June. Net Promoter Score held at 41, and more than half of September traffic came from direct and organic channels, reducing our reliance on paid traffic.”
“Peers… …And Superior Credit Peer Median For end note descriptions, see Earnings Presentation End Notes starting on slide 29. Recognized as a top‑quartile leader in consumer banking client experience, earning a J.D. Power Net Promoter Score of 49, exceeding the top‑quartile threshold of 46 among the Top 50 largest U.S. banks by assets.”
“Estate professionals and small to medium-sized businesses Our branch-light, high-touch relationship-based model places Clients at the center of focus resulting in superior outcomes Net Promoter Score (NPS) of 80+ (World Class) for 22 consecutive quarters reflects Service focus Highly aligned with Shareholder interests as Directors & Executive…”
“Our loan and deposit pipelines are robust with $3 billion of loans, a 5% increase from the June quarter, and $240 million of deposits in our pipeline, a 6% decline from the June quarter. Our net promoter score remains in the top quartile of all banks at a 55.”
“The adviser retention rate is above 99%”
“Our 100% U.S.-based sales and customer care organization delivers exceptional customer service, as reflected by our industry-leading Net Promoter Score (“NPS”) of 86 as of December 31, 2025 and low average monthly churn of approximately 1% for the year ended December 31, 2025.”
“Our clients already recognized these improvements, as evidenced by our satisfaction rates, Net Promoter Score (“NPS”). Itaú Uniclass achieved 76 NPS points on December 31, 2025, when compared to 74 points in 2024.”
“Customers who start on their consumption business have actually net retention rate of over 100%”
“With a 98% retention rate across our entire client base”
“Our Net Promoter Score remained at 65 or above for the ninth consecutive quarter, maintaining our industry-leading customer satisfaction. In response to the market downturn, we moved quickly to sell through inventory affected by decreasing prices.”
“The worldwide rate came in at 89.8%, also up 10 basis points.”
“Repeat business Best-in-class customer satisfaction driving high repeat revenue The quality of our service delivery, underpinned by strong customer retention and repeat business, has earned us a Net Promoter Score of 63 in response to the question “how likely are you to recommend each vendor to a peer or colleague?” This score compares to 9…”
“This culture resonates with our employees across the globe, where we score an Employee Net Promoter Score (“eNPS”) of 82, and externally, where we have been recognized as: • 2026 Forbes America’s Best Large Employers •”
“Our dollar retention rate, or DRR, improved to 95% from 94% in the prior year quarter”
“Our gross retention remains in the high 90s”
“14% B2B ARR growth during the year”
“Net retention for all customers was 93% compared to 105% a year ago.”
“NRR, although it's not a metric that we provide each and every quarter, it was consistent each quarter this year at 115%.”
“Dollar net retention or DNR, from our direct customers was 103% on a rounded basis, up modestly from last quarter”
“Expansion from this customer cohort stayed north of 110% for the fifth consecutive quarter.”
“Our exceptional service is exemplified by our in -store tailors who have an average tenure of approximately 13 years and, together with the experience and leadership of our store managers, contribute to our superior Net Promoter Scores of 73 to 79 across our banners.”
“Renewals once again on pace to be well above 90% for the year”
“Our net dollar subscription retention rate for the quarter was 99% as compared to 99% in the first quarter”
“Tenant renewal rate hit 56%, up 1 percentage point year-over-year”
“Represents data from the 2025 employee engagement survey. Net promoter score assesses likelihood to recommend on an 11‐point scale, where detractors (scores 0‐6) are subtracted from promoters (scores 9‐10), while passives (scores 7‐8) are not considered. See appendix for additional information on the source of the net promoter score.”
“As of June 2026, the NPS reached 54 points, while the app's NPS scored 72 points, the website's 70 points, and the contact center's 61 points, which customers identified as strengths.”
“Our Hong Kong client retention rate stayed above 98%”
“Our quarterly retention rate was 97.3%”
“Net revenue retention (joint customers (AP and Spend & Expense)): 111% (Q4 2026) — “Those who were customers both in Q4 and a year ago exhibited a net revenue retention of 111%.”
“We achieved 100% renewal rate on all customer sites reaching their 1 year renewal period.”
“Gross revenue retention continued to be above the 90th percentile”
“Our TPV retention rate of 188% this quarter demonstrates the depth of these relationships”
“When you're starting to climb towards mid-90s on a product level, particularly when people are buying on an annual basis”
“Net revenue retention has increased from approximately 98% to 99.3%, continuing to demonstrate our strong retention”
“Customer attrition will be less than 1% of our Civil revenue”
“Over 95% client retention rates and relationships that average well over a decade”
“We helped health systems solve important operational challenges and achieve their patient care and market expansion goals. And patients love the care they receive, which is reflected in our Net Promoter Scores that consistently exceed 90.”
“We strive to build primary banking relationships by placing the customer at the center of our decisions and offering the best digital experience. As a result, NPS for retail banking stood at 61, and the percentage of our clients that engage in digital retail is higher than 86%.”
“The Engage last 12-month revenue retention rate is 93%, an improvement over the 88% for the same period in 2025”
“Our net revenue retention remained comfortably above 100% for the second quarter”
“Retention for the quarter was 94%, up 2% from the end of Q1 this year and 3% prior year quarter”
“Named 2026 Snowflake Retail & Consumer Goods Product Partner of the Year for helping clients transform fragmented data into trusted, AI-ready intelligence, powering faster decisions and measurable growth • Client Net Promoter Score (NPS) increased to all-t ime high of 52 in June 2026, up +7 points versus June 2025 AI-native product launches…”
“Consistently support an over 90% renewal rate”
“Our annual client retention of that revenue is 80% to 85%”
“Our agency of record clients have maintained a 100% renewal rate to date in 2026”
“We have retained substantially all of our clients since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +81 for our fertility benefits solution and +79 for Progyny Rx, our integrated pharmacy benefits solution, as of December 31, 2025.”
“For medical-only markets, customer retention held steady at 78%”
“We continue to invest in technology to improve transparency, increase turn times and client service functionality. Our efforts are yielding results as evidenced by our client Net Promoter Score of 70 in the first half of 2026, a level raggling some of the best service organizations.”
“This is especially true with our mid-market clients who are turning to Insight to help them deploy and adopt AI in a practical way with a focus on rapid results. A measure of the trust we've earned with our clients is our Net Promoter Score, which has consistently exceeded 60 over the past 3 years.”
“The Take 5 model continues to resonate with our customers. Our Net Promoter Scores remain in the mid-70s, and we continue to see meaningful contribution from our non-oil change services, which represented almost 30% of Take 5 sales for the quarter. Our new unit pipeline remains robust at approximately 800 locations, more than 1/3 of which are…”
“This reflects the continued success of our digital value proposition and the ongoing enhancement of our FAN ecosystem. Importantly, we have achieved this expansion while maintaining the highest standards of customer service as reflected in our NPS of 77.6%, the leading score in the local industry.”
“Delivered 100% retention rate of our media partners client base over the past 2 years”
“Consolidated written premium retention was 93%, up from 89% in the prior year period”
“Customer support net renewal rate was 93%, up from 91% year-over-year”
“The cycle included a 100% renewal rate in the quarter”
“Customer retention across our other businesses remains near or above 90%”
“The top 20 customers produced net revenue retention, or NRR, of 112%”
“Our NRR continued its upward climb this quarter by more than 1%, reaching 103.1%, up from 102% in Q1”
“Prime, for middle-upper-income clients; and One, for retail. Our ability to deliver a consistent and superior client experience is also reflected in our industry-leading Net Promoter Score (NPS) of 88, which highlights both the satisfaction and loyalty of our client base.”
“We've been running at about 80% renewal rate”
“Restaurant renewal rates reached 100% for key accounts”
“Premium retention exceeded 96% and renewal policies continue to include a 10% inflation guard.”
“Cloud Net revenue retention remained healthy at 106%”
“Net revenue retention was 102%, down 1 point year-over-year as continued seat and credit expansion was offset by other net upgrade headwinds”
“Dice's revenue renewal rate was 66% for the quarter”
“Branches with 95% plus retention are growing north of 10% on a trailing 12-month basis”
“Account retention improved over the first quarter, so it was right around 85% for the second quarter”
“We believe we offer the industry’s most robust assortment of low-voltage brands—over 500,000 products from over 1,000 suppliers, curated through disciplined category management to meet key customer needs. In 2025, we achieved an NPS of 54, which management believes reflects strong customer satisfaction relative to industry benchmarks.”
“Agents with a co-sponsor show 40% higher production and have 10% higher retention rate.”
“The repeat and retention rates have been really strong, with the most recent drop approaching 40%”
“Last 12 months net dollar expansion improved by 1 point again this quarter to 105%”
“GRR for security business was in the kind of 86-ish percent”
“Our retention rate was 88% year-to-date”
“Resident retention, which was 58% in the quarter”
“Excluding the legacy Device42 customers, Net dollar retention was 106% constant currency”
“While our 102% NDR in Q2 is a 3-year high, we'll no longer highlight it as a key financial metric.”
“Dollar-based net revenue retention was 102.4% or approximately 104% normalizing for FX”
“Net dollar retention was 157%, an increase of 700 basis points from last quarter.”
“Of residents with lease expirations, 61.3% of our residents renewed”
“With our renewal rate at over 90%, the vast majority of our customers renew with us”
“We have the highest service levels. I think our Net Promoter Scores are over 90, which is ridiculously high. So we're very well positioned to gain share.”
“Client retention and excess of 92%”
“The retention rate, which is a key metric, it remained healthy at over 80% in the first quarter”
“Revenue retention rate for service subscriptions which represent 93% of total revenue, was 90%”
“Retention rate of 84%. This is a direct reflection of the favorable leasing environment, coupled with limited availability of high quality space”
“The 20% retention rate this quarter”
“Client retention of 77% was up three points from the prior year, and down one point from the prior quarter.”
“Excluding the impact of the farm exit, we achieved a real retention rate of 82.9%”
“Importantly, customer satisfaction for our software products remains strong and improving. The latest NPS was 51 for inspection software, up 14% year-over-year; 61 for our Floify mortgage software, up 23%; and 71 for Rynoh, up 14%.”
“Customer relationships with an average retention rate of 90%”
“Platform NRR was 148%, while our non-platform NRR was 82%.”
“Customer relationships with an average retention rate of 90%”
“Commercial net retention rate was 113%, growing 3% sequentially”
“Tenant retention of 68% cash rent spreads down 20 basis points”
“Private Banker Bespoke Credit SolutionsAddition of Peapack Marine Bespoke Credit Solutions Fine Arts and Collectibles Jumbo Residential Mortgage & HELOC Investment Credit Line Life Insurance Premium Finance Complex Credit Facilities Peapack Marine (Yacht Financing) The Peapack Private Client Experience Net Promoter ScoreClient satisfaction…”
“Retention in our worst performing cohorts decreased from 81% to 55%.”
“15,000 social investment beneficiaries • 34 Client Net Promoter Score (NPS) • 4.2 Stakeholder satisfaction Index •”
“The renewal rate for the second quarter of 2026 is expected to be 75.2%, compared to 75.5% a year ago.”
“Policy retention rate at renewal also improved year-over-year to 86%.”
“Our uninterrupted service during the crisis established Ticketplus as one of the most resilient infrastructure providers in the region — we believe we have established a reputation that continues to drive client retention and new partnership wins, supported by retention rates exceeding 95% for promoters and venues and Net Promoter Scores of…”
“The retention rate among hedge funds within our index product line was in line with the overall index retention rate at more than 97%”
“This brand strength is reinforced by a best-in-class Net Promoter Score of 36, underscoring high customer satisfaction and strong word-of-mouth advocacy.”
“Under his leadership, Issuetrak achieved a world-class Net Promoter Score (NPS) in the high-90’s, a 99.8%+ customer satisfaction rating over a 24-month period, and completed a multi-million-dollar migration of its infrastructure from Rackspace to AWS.”
“Our 12-month renewal rate was 90.5% as of May 31st, a new all-time high for the second consecutive quarter”
“IndiCue's net revenue retention sits at nearly 98% today”
“Our customer renewal rate was approximately 90%, which reflects the value LungFit PH is delivering”
“New customers consistently switch to Wise because our fees are significantly lower than those charged by traditional banks. This is evident in our Net Promoter Score (NPS) of 69 as of March 31, 2026. Global banks earn roughly $250 billion each year from hidden retail cross-border fees.”
“We run in the mid-90s from a renewal rate.”
“We offer hardship programs, flexible repayment options and fair terms to meet the needs of customers throughout the United States. Our net promoter score (“NPS”) and our repeat purchase rate, defined as the percentage of in-quarter originations from existing customers, were 46% and 64% respectively, as of December 31, 2025.”
“Gross retention came in at 86.7%, up 240 basis points year-over-year”
“In addition, we offer Wi-Fi service in some of our A320neo and E2 fleet and are currently installing it in additional aircraft. As a result of our strong focus on customer service, our NPS (Net Promoter Score) average in 2025 totaled 38.5.”
“• Deeper customer engagement and retention: For the year ended December 31, 2025, we had an NPS of 63 (+22 above the financial industry’s average NPS, according to Qualtrics), and as of March 31, 2026, we had an Apple App store rating of 4.8 stars.”
“Reflected in our 120% net retention and single-digit churn rates amongst this cohort”
“Net retention rates for our GreenLake services business. Which remains near 110%”
“NRR or net dollar-based retention rate at the end of Q3 was 106%.”
“Adjusted EBITDA Margin was then calculated by dividing Adjusted EBITDA by total sales as reported. 13 (3) The target for store net promoter score for fiscal 2025 was 81 and the actual net promoter score achieved was 84 for fiscal 2025, or 150% of target.”
“Retention rate of almost 97%, have the ability to retain them for a very long lifetime value”
“If you look at that cohort, their renewal rate is over 90%. So folks that have been in it now for 2 years”
“Revenue-generating transactions, in turn, grew 47.2% YoY and accounted for 11% of the total, reflecting tangible progress in the monetization strategy. Our NPS remains high at 77 points—a clear indicator of client satisfaction and trust. Monthly revenue per MAU reached S/10.3 (+65.0% YoY), driven by higher transaction levels and an increase…”
“First quarter's NPS is still impacted by them due to a calculation methodology using moving average. However, we are already on a consistent recovery path and more recent indicators were positive with NPS coming around 70. We expect to return to historical levels by year-end, demonstrating the strength of our brand and the trust clients place…”
“In addition to the industry backdrop, what gives us conviction in our strategy is our growing installed base, a track record of reliability, and a procurement relationship that very few companies in our space can match. An indicator of the success of our strategy can be seen not just in our financials, but also in our first quarter Net…”
“Our commercial customer ARR retention rate remained at 95%”
“Net retention rate or NRR on a trailing 12-month basis was 110% in the fourth quarter”
“The software net retention rate was 106% in the quarter. Looking at our software bookings performance by tier, we saw performance at or above plan across all 3 customer tiers”
“Expanding usage of SOPHiA DDM™ with existing customers In 2025, we continued to delight our customers and, in doing so, drive meaningful expansion across accounts. We recorded an impressive Net Promoter Score of 67, a Customer Satisfaction Score of over 97%, and annualized revenue churn below 1%.”
“However, we have not yet factored this Q2 performance into our full year outlook, preferring to see additional sell-through data before adjusting our projections. Brand health remains exceptional, evidenced by a Dream Sock NPS of 77 and a blended product NPS of 71 to [ Q1 ].”
“Within these cohorts, we see stronger ARPU and net retention rates above 100%”
“Net revenue retention well over 100%, reflecting both pricing and expansion with existing customers”
“With our GenStack integration, AI-driven recommendations and personalized messaging are improving engagement and outcomes. We exited fiscal year '26 with record cross-sell performance in Norton and nearly doubled our Norton 360 NPS year-over-year at the same time.”
“Net revenue retention remains in the 120% to 130% range across our Sportsbook customers year after year”
“The renewal success rate was 79.1%, and we continue to achieve lease rate increases while extending term.”
“Sales growth of 24% and retention rates over 93% in Q1 remain impressive”
“Our revenue retention rate of over 95% for the quarter, one of the highest readings on this metric in the past ten years”
“What we're trying to do is make sure that when a homeowner comes to our platform, they hire a Pro from our platform and the job gets done well, and the Pro feels like they've won a job well. Everybody is happy when that happens, customer NPS is plus 50 for retention and satisfaction jumps and the Pros pay us, and we make more money, and…”
“Across our segments, TCV renewal rates were strong and above 95% for the total company.”
“Our renewal rates and re-leasing rates in combination is yielding us north of 102%, 103% quarter in, quarter out”
“Our retention rate remained steady at an industry-leading 89%”
“Retention rate (Seed Business Unit - farmers in sustainable aviation fuel cropping system): 90% (Q1 2026) — “Our retention rate with farmers in this new cropping system has been over 90%”
“A 90-plus percent retention rates after the first year”
“Patients who start on ORLADEYO, 60% of them get to a year”
“Notably, the cargo operations reached an all-time high cargo Net Promoter Score (NPS) of 67 points in the first months of the year, demonstrating a strong and improving level of client preference. • The Company has replaced its full-year 2026 guidance with a more focused set of metrics, reflecting a higher jet-fuel price and updated Brazilian…”
“Track record of a 100% renewal rate with every partner since our first deal in 2022”
“Coldwell Banker GCI retention rate in its top 2 quartile of agents, representing 82% of its total GCI over the trailing 12-month period, hit a 10-year high at 94.6% retention rate in Q1”
“We saw strong AUM net inflows of £0.9 billion and a more than 50% uplift in 'new-to-invest' clients in the quarter, at c.23,000. We continued to enhance the digital experience within the Coutts app, with record mobile NPS of 56, including 60% more readers of the Chief Investment Officer's articles and client engagement with personalised…”
“Our retention rate remained high at approximately 70%”
“During the first quarter, our retention rate was 93.5%”
“Similarly, 49% of cold-pressed juice and wellness shot category buyers have purchased Suja Organic products within the past 3 months, up from just 13% a year ago. According to a Company survey, as of August 2025, Suja Organic achieved an NPS of 66.”
“The strategic objectives under the 2025 Management AIP include retention of key community leadership at our consolidated comparable community portfolio and for all named executive officers other than Ms. Pritchett, improvement in resident and family member satisfaction (as reflected by net promoter score (NPS) improvement).”
“Net retention rate remained above our target range of 110% to 115%”
“Renewal rate growth of 5.2%, which was 70 basis points higher than a year ago”
“Contractual renewals, which were 6.7% for the quarter”
“Customer retention rates continuing at approximately 95%”
“Retention rates for the first half of the year, we're seeing at over 95%, which is near our all-time highs”
“Net revenue retention (LTM dollar-based retention (subscription plus telecom)): 105% (Q1 2026) — “LTM dollar-based retention rate, defined in our filings as the retention rate of recurring revenue from subscription plus telecom, was 105%”
“Retention rate (Property and Casualty Group, including workers' comp): 3% (Q1 2026) — “Average renewal rates, including workers' comp were up approximately 3% overall.”
“In 2025, our customer satisfaction survey, conducted by GRM Pesquisa de Mercado , indicated a satisfaction rate of 82%, compared to 83% for the year ended December 31, 2024. Our net promoter score, which measures customer loyalty and likelihood to recommend our services, was 47 for 2025, compared to 44 for 2024.”
“61% of our residents renewing with a 4.7% achieved renewal rate increase”
“The guide assumes a total NRR of approximately 5.8% for the full year”
“We also reduced fourth quarter fixed operating expenses by over 18% year over year. • Importantly, we have achieved this progress while continuing to delight customers, maintaining an annual average Net Promoter Score of nearly 80 from our sellers since 2021.”
“Our strategy is driven by widening differentiation, providing customers with the best network, best value and best experience, all at the same place so that they don't need to make trade-offs anymore. We made strong progress on this strategy this quarter and nothing demonstrates this more succinctly than our NPS score.”
“FirstFleet customers have been receptive with a 98% renewal rate across 2/3 of the portfolio addressed to date”
“Blended retention rate on that initial almost 2 million square foot pool of 2026 expirations was about 40%, maybe a bit better than 40%”
“If the Company is in good standing. Incentive Plan Payout Triggers Criteria Non-Performing-Assets to Total Assets — Bank Must be less than or equal to 2.0% Net Promoter Score Must be 55 or better Total Liquidity Must be 25% or higher Regulatory Standing Bank must be in good regulatory and audit…”
“If you exclude that one-time situation, our retention for the quarter would have been 92.4%.”
“72 out of the 100 largest publicly traded banks in 2025 Forbes Best Banks list • Net Promoter Score of 81 compared to industry average of 41 A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender.”
“I also want to recognize our team for their tireless efforts to deliver a superior home buying experience. I am proud to report that our customer surveys are now showing PulteGroup, Inc.'s Net Promoter Score, as measured one full year after the initial delivery of the home, has risen to a score of 65.”
“AI-driven pricing tool has yielded approximately 20% improvement in customer retention”
“Have moved their residential retention by 5 percentage points. That's big movement over a few year period”
“Net revenue retention (Financial Crime Management Technology): 110% (Q1 2026) — “Financial client management technology revenue grew 21% in the quarter. with AR growth of 17% and net revenue retention of 110%.”
“Our renewal rate is 70%. So we're keeping a lot of the same people.”
“6 Legacy Pinnacle Synovus Source: Coalition Greenwich Voice of Client - 2025 U.S. Commercial Banking Study Both firms rank among the most awarded institutions out of more than 500 banks nationwide Net Promoter Score of 59 Net Promoter Score of 83 No.”
“During the year ended December 31, 2025, our medical staff carried out over 88,000 procedures, of which 42.7% were from high-complexity related specialties, while maintaining a net promoter score (“NPS”) of 85 in Mexico, 86 in Peru and 90% in Colombia as of December 31, 2025.”
“Our renewal rate, inclusive of Moveworks, was a strong 97% in the quarter”
“Ended last year with a 94.5% ex China retention rate. So as we continue to add units... first quarter '26 to first quarter '25, we're up about 50 basis points in retention”
“Quarterly retention improved to 96%. That's up 200 basis points year-over-year”
“We expect to achieve 86% client retention during the year”
“We utilize the User Service Center’s Net Promoter Score (NPS) for after-sales satisfaction as a core metric for overall evaluation. In 2025, we set a target of 85%, achieving a cumulative actual rate of 87.2%, which exceeded our expectations.”
“On customer experience, the Bank achieved a Net Promoter Score (NPS) of 64% and improved three positions in the Financial Superintendence’s PQRS (customer requests, complaints, claims and suggestions) ranking, positioning itself as Grupo Aval’s top-performing entity in this indicator. Banco Popular is the eighth largest bank in Colombia…”
“We are renewing contracts at a very high renewal rate—call it 90% plus”
“Also in 2025, our healthcare provider Net Promoter Score was 72.5, a level typically regarded as excellent, reflecting our continued focus on and investment in the patient and provider experience.”
“We cherish our customers and believe that high customer satisfaction drives long-term customer retention. Our key performance metrics, gathered through our internal customer satisfaction surveys which are distributed to customers at the conclusion of an event, reflect an 89% Overall Satisfaction score and a +16 Net Promoter Score as of…”
“Almost 60 NPS, which is unheard of in software used by physicians”
“NPS is utilized by approximately two-thirds of Fortune 1000 companies to gauge customer loyalty. In 2025, the average aggregate score for our behavioral health care facilities was 45.0 which is considered a high score by industry standards. Our outpatient programs’ NPS score was 63.5 which is considered excellent.”
“For top 20 pharma clients, we've historically had 100% logo retention”
“On the NPS metric, the Company also exceeded the maximum target based on the result of 54.50%, and consequently scoring 200%, demonstrating our continued focus on customer experience.”
“The target range was set at 29-33 for each period with a threshold goal of 25 corresponding to a 50% payout, and a maximum goal of 37 corresponding to a 200% payout. The final weighted NPS for 2025 was 33.5 (34 for the first half and 33 for the second half), resulting in a weighted 112.5% achievement. Aval”
“• Customer Experience Strength — Uses Net Promoter Score (“NPS”) to measure and improve customer experience across its retail franchise continuously. Its 2025 aggregate consumer NPS of 68 out of 100 across Maine remained consistent with the prior year and underscores strong customer advocacy relative to industry benchmarks.”
“Weighted performance multiplier is determined by linear interpolation of the percentage achievement between threshold and target goals and between target and max goals. (5) During the 2025 Fiscal Year, the Company achieved a Company NPS level of 85.1, which was in between target and maximum goals, and achieved Net New Customer Growth and…”
“We improved nearly every major operational metric compared with 2024. Net Promoter Score (NPS) improved by 8 points year-over-year, and 17 points since the beginning of 2024, reflecting the progress delivered in the first full year of JetForward. Our performance was also recognized through third-party awards, including a TPG Award from The…”
“Through our digital platforms, we monitor our students’ learning experience using several criteria and variables. Our NPS, a widely known survey methodology that measures the willingness of customers to recommend a company’s products and services, showed a consistent improvement across all groups of medical students in 2025 compared to 2024.”
“Solid retention rates at 91% for clients and above 95% for ASV”
“We've grown our AUM in our wealth platform by 70% while maintaining industry-leading client retention rates above 95%.”
“We plan to leverage our large and growing installed base of customers with high net promoter attributes that consider SoundThinking a trusted partner. Key elements of our strategy include: •”
“Service in the United States; + Conducted three international commercial expansions in Australia, Germany and the United Kingdom, while expanding our U.S. field-based resources; + Achieved a Net Promoter Score of 57 from our U.S. veterinary practice customers; + Maintained customer retention in the high 90s within our key CAG Diagnostics…”
“These war rooms monitor real-time performance, reduce delays, and engineer long-term solutions. ■ We continue to elevate the service experience for our customers, receiving sharp increases over the past two years in our Net Promoter Score (32) in response to our most recent customer survey.”
“Commentary on performance • Our CVC Net Promoter Score was up at 60.6, an increase of 2.8 points. • Pest Control remained our highest-rated category, at 61.2, an increase of 2.2 points on last year.”
“Our enterprise business model supports the largest global organizations, including hyperscalers and managed service providers (MSPs). Today, we are in approximately 64% of Fortune 500 companies, and the loyalty of our customers is reflected in our market-leading, certified customer Net Promoter Score (NPS) of 84 as of December 31, 2025.”
“The core Navan, Inc. platform's net revenue retention was 110%, very stable there, and if you add the ramp of our new customers, it was even above 120%.”
“With the assistance of our CEO, the Board reviewed the Company’s Net Promoter Score, which measures the willingness of the Company’s customers to recommend our services to others. We believe this is a useful measure of our customer’s overall satisfaction with our service.”
“We encourage our employees to “simplify and sprint” and to “fail fast.” >50 – Prologis Ventures (“Ventures”) drives innovation across our industry, with investments in more than 50 early- and growth-stage companies since 2016. Net Promoter Score: +51 – We achieved a Net Promoter Score of +51 on a scale of -100 to +100 in 2025, indicating…”
“For the years ended December 31, 2025, 2024 and 2023, our gross loss ratio was 51%, 54% and 51%, respectively. We received an independent third-party Net Promoter Score of 83 (out of 100) from our Members (based on a survey result), which we believe will attract a robust pipeline of potential future Members.”
“Scores are measured from a range of -100 to +100 with scores over 30 commonly viewed as good and over 50 considered excellent. Our Mobile Health Services NPS score for the year ended December 31, 2025 was 92, which is a testament to the value of our services.”
“This is reflected in our Net Promoter Score 2 (“NPS”) of 45, outpacing all of the established category players according to a survey conducted on January 15, 2025. Our success in developing nutritious food that kids love, and parents feel good providing, has resulted in a remarkable growth trajectory.”
“ Commit to Caring Thrive Together 2 Republic Bancorp, Inc. Table of Contents Our Clients Since its founding over 40 years ago, Republic has had an unwavering focus on customer service and satisfaction. The Net Promoter Score® (“NPS®”) is one of the most widely used measures of customer satisfaction, utilized by…”
“With respect to the first of our non-financial measures, Customer Satisfaction, we set our goal for 2025 based on our Net Promoter Score. We achieved a metric of 69% for this goal, which was above the maximum of 68% and the highest customer satisfaction result since we began using this metric.”
“Monitoring of client satisfaction via surveys, use of internal client data and external market share data Incremental deals won in Corporate Bank Market share for Investment Bank Net promoter score for Private Bank and Asset Management Long-term Opportunity Opportunity of increased revenues and enhanced brand reputation due to…”
“Our dollar-based net retention rate for these customers was 109%, driven by these large organizations continuing to adopt the broader platform”
“Our subscription NRR remained strong once again above 120%”
“12-months rolling active trucker space at a high level and the next month retention rate for truckers who responded to orders above 85%”
“Multi-solution customers continuing to generate NRR above 100%”
“In 2025, over 30,000 iLEAD courses were completed, with an overall Net Promoter Score (NPS) of 71, above an internal target of 51. iLEAD furthers people leader skills in coaching and feedback, career development, change and resilience, and enabling high performing and inclusive teams.”
“We prioritized the development of 5G Roaming and VoLTE Roaming to enhance data and voice experiences, achieving coverage across 61 countries—ensuring that more than 80% of our customers travel to destinations where this technologies are available. These actions allowed us to consolidate the best market experience, reflected in an NPS above 50…”
“Dollar-based gross retention was best-in-class at 97%”
“Our Q4 net retention rate, or NRR, was 116%, while our churn and downsell rates remained at historic lows”
“3-year customer retention rate of 86% demonstrates customer stability and loyalty”
“Initial on therapy and retention rates are north of 80%, which is really strong”
“We are able to deliver a highly satisfying experience for both our consumers and our dealership partners. As of December 31, 2025, our dealership net promoter score, NPS, was 83, which compares favorably to well-known financial services and technology brands.”
“Achieve our target dollar-based net retention rate of approximately 115% for core customers”
“Customer retention remains above 99%”
“On a trailing 12-month basis, InsuranceSuite ARR retention, including all downsell activity was over 99%”
“Driving the retention rate of existing students, which exceed 75% this quarter”
“A 95% plus customer retention rate”
“For the fourth consecutive year, we achieved a 90% tenured renewal rate.”
“With net revenue retention of 105% in 2025, we nearly matched the strong retention we saw in 2024.”
“ADR reached approximately 100%, up from 96%”
“Dollar-based net retention of 115% and gross retention of 97%, showcasing best-in-class durability”
“As a result, our guests are often our greatest promoters. For the 2025 season, our Net Promoter Scores were 73 for Viking River, 71 for Viking Ocean and 74 for Viking Expedition. Based on our 2025 season survey, on a scale of 0 to 10, 80% and 78% of our Viking River and Viking Ocean guests, respectively, answered “9” or “10” on likelihood of…”
“Our kind of the subscription retention rate has grown from 40% to 70%, let's say for Indonesia over the past few quarters”
“Gross retention is consistent with historical trends and churn is at its lowest it's been in 4 years”
“In 2025, we sustained industry high scores in both Customer Satisfaction Score (91.3) and Net Promoter Score (71.3), exceeding our own targets and industry standards. We listen and learn from our employees through our annual employee engagement survey.”
“Power Awards in total across mortgage origination and mortgage servicing. Our mortgage origination net promoter score was 70 for full year 2025, placing us among companies recognized for best-in-class service. Our mortgage origination business is organized around distinct marketing channels, which are reported within our Direct to Consumer…”
“Over 97% gross retention among Prospect primary care physicians”
“8.6 (out of 10) 8.5 (out of 10) In the middle range and +0.3 compared to the financial sector NPS 61 In the top 5% and +21 points compared to the financial sector A Advocacy How likely is it that you would recommend Santander’s products or services to friends and family?”
“We believe our strong Net Promoter® Score ("NPS") of 77 for our personal loans demonstrates our success in providing our members with effective and easy to use solutions. For Oportun, serving our members means building their financial resiliency and ensuring that trustworthy and hardworking people always have access to responsible and…”
“This empowers our advisors to deliver high-quality, personalized service, as evidenced by the high customer satisfaction levels, with an NPS of 87 points as of December 31, 2025 (an increase of six points since December 31, 2024). 75 Table of Contents •”
“We are essentially, at this point, covering, I think, every geography in the United States from a referral standpoint. And, again, it is the service levels that are really pulled through behind the commitments by the field force that are so important, and those were all reflected in the net promoter scores that we have, which typically range…”
“For the past year, Via's net revenue retention was 119%”
“The renewal rate was strong at 96%, reflecting the competitive strength of our businesses”
“Excluding AWS, we actually would have been up 1% year over year, so we would have been at 101%”
“Our monthly subscriber retention rate is 99%, which means a paying user stays with our service for more than 8 years on average.”
“Our global NPS in September 2024 was 73, according to our estimates, which is significantly higher than an average NPS of 44 for the finance industry in our top eight markets as of March 2023, according to CustomerGauge. As of December 2024, we also had a higher global brand awareness ( 40% ) than the average of our main competitors ( 28% )…”
“Support services, which provide technical on-site support to optimize and allow for tight integration of our solutions to our customers' expansive multi-cloud infrastructure We maintain a Net Promoter Score above 50, an elite benchmark in B2B SaaS and at a level typically associated with best-in-class customer satisfaction and loyalty, per…”
“Wholesale Banking Growing the difference for our customers means we strive to be the best – and in this case, the best European wholesale bank. We define ‘best’ as a chieving a high net promoter score (NPS), ranking in the industry’s top quartile, leading in sustainability, digital services and employer attractiveness, while delivering…”
“This is company-wide. Our Net Promoter Score is 93.5. Now, just to give you some perspective, before this call, I googled what a good Net Promoter Score for a health care company is, and I got two answers.”
“Our earliest cohorts launched in 2019 and 2020 now have an average data penetration rate of more than 37%. On Slide 9, we highlight our most recent Net Promoter Score customer satisfaction survey, where we received an outstanding score of 61. This result compares very favorably with cable competitors that often have single-digit scores.”
“At year-end 2025, we had 5,380 implemented providers, caring for over 5,800,000 patients. We continue to demonstrate very high gross provider retention of 98% and patient NPS of 87 across our footprint. Added 591 providers, a 12.3% increase year-over-year.”
“And which we have been doing for the past year, whether it's accelerating engineering, analytics, marketing, client service, agent service, fraud management models, agent quality, automating operations, internal tooling and more. This has really been a key driver behind our 98% gross margins and our client satisfaction ratings, if you look at…”
“We d elivered this speed while receiving a n 87.5% a verage monthly client Net Promoter Score ("NPS") for the year ended December 31, 2025, as well as an 87% average monthly client NPS for the past five years.”
“Patients continue to provide great feedback on their experience. In 2025, LifeStance Health Group, Inc. achieved a patient net promoter score of 84 and our over 570 centers consistently had high Google ratings averaging 4.7 stars. In terms of financial results, this was a year of outperformance, milestones, and records for LifeStance Health…”
“Approximately 90% renewal rate”
“We've retained specialty T&S logos covering over 98% of 2025 revenue”
“We maintained our 100% MSA renewal rate”
“As a result, we have strong brand recognition with distributors and advisors, as demonstrated by the +46 Net Promoter Score (“NPS”) for our annuities, compared to an industry average NPS of +37, based on advisor surveys conducted by Market Metrics in 2025.”
“Of care and employee engagement relevant to the Group, which emerged from the most recent materiality analysis in 2023. To determine the target achievement, the values reported in Fresenius Medical Care’s “Sustainability statement” for the fiscal year 2025 were used for each sub-target. [ESRS 2, 29b] “Patient Satisfaction” was determined…”
“Gross revenue retention rates remained strong at 97%, demonstrating the mission-critical nature of our platform”
“Stable revenue retention rates of 93% and a business that generates 97% of its revenue from proprietary solution”
“Our gross dollar retention was once again 99%, a testament to the value we provide and the strength of our client relationships.”
“Across our portfolio, we've seen NRR come down from, call it, 115 to 108”
“King/market-research/fico-score-credit-insights-fall-2025-edition Auto Loans (36%) Student Loans (28%) Credit Cards (25%) Other (9%) Personal Lending (2%) Serving Our Customers Best Excellent net promoter score of 58(1) 84% of customers would apply to Regional Finance first the next time they need a loan(1) ~90% favorable ratings for key…”
“When operators invest in network quality, the returns show up in reduced churn, stronger loyalty and improved competitive position. Our own commitment to customer success is reflected in our world-class Net Promoter Score of 82 as measured at the end of 2025, underscoring the trust operators place in our platform and our team.”
“Looking solely at multi-location groups on a logo basis, our net revenue retention rate is 102%.”
“Best in class economy retention rate of of over 94%”
“Dollar-based net revenue retention, which is calculated on a trailing 12-month basis, was approximately 103% on a reported basis”
“Renewal rate of 75% roughly of our book of business, it's pretty obvious that people who are renting want to continue to rent”
“Tenant retention rate of 96%. Notable leases include 3 lease renewals totaling 2.3 million square feet”
“Annual NDR rate of 122% and GDR rate of 96%”
“Our Gross Retention Rate for paid customers spending more than $10,000 in ARR remained consistent at 97%”
“The Waystar brand is synonymous with quality, reliability, robust analytics, exceptional customer service, and a deep and interconnected network. This strength is evidenced by our high NPS of 74 and #1 ranking among competitors for the percentage of clients indicating the highest level of satisfaction with our services, based on a third-party…”
“Our net promoter score of 79 reflects strong physician satisfaction among our current customer base with our NPS score continuing to improve in 2025, even with record test volumes. Two, we enjoy a leadership position in the hematology testing market, with greater than 25% share across diagnostics and therapy selection.”
“Our customer retention rate remained strong at 94%”
“BEES Deliver, our digital tool for delivery and fulfillment, provides benefits with our rewards program for retailers, Club B. In addition, we real-time delivery visibility, simplifies issue resolution, enables seamless increased retailer satisfaction, reaching a Net Promoter Score (NPS) of payment collection, and streamlines end-of-day…”
“Gas transmission assets had another 100% contract renewal rate with customers on our major pipelines”
“From a revenue retention standpoint, we're still seeing over 100% retention each year after a new user cohort is acquired”
“Ieve PitchBook’s breadth and depth of firmographic and private-market information—including data drawn from proprietary sources such as primary surveys, league tables, Freedom of Information Act (FOIA) responses, and journalist-curated loan data—position us to meet this demand. We also benefit from strong customer engagement, underscored by a…”
“Renewal rates like you talked about, they are materially above expiring rates at 28.6% for the fourth quarter”
“Our SaaS net retention rate remained in a healthy range at 109% in 2025”
“Call it, 75% retention rate, and these leases roll throughout the year”
“95% of the 41 leases expiring in 2025 remain occupied today, This includes a high renewal rate in two properties that were quickly released to new tenants.”
“Net revenue retention, which includes renewals and license expansion was 107% for our core product line.”
“55 of our 64 renewed ahead of our average renewal rate of 85%”
“Our annual revenue retention rate, which we reported at fiscal year-end was 98.7% for 2025”
“We know pretty reliably that our retention rate is around 70%”
“Client retention remained high at 90%, underscoring the resilience of our model.”
“In January, we had a retention rate of 75%, reflecting approximately a $180 million in gross premiums written”
“A significant increase in our channel transactional Net Promoter Score (tNPS) - which measures customer satisfaction across our retail colleague- led channels - since 2023 reflects the high level of support our colleagues give our customers. This now stands at +61 for branch servicing.”
“The trailing twelve-month cloud net expansion rate was 100%”
“Client retention was in line with prior year results, averaging 99% per month during Q4”
“Our trailing twelve-month net retention revenue retention percentage was about 120%, similar to last quarter”
“Dollar-based net retention rate to 120% in Q4, up 1% sequentially and 9% year over year”
“Personal lines segment was also down slightly but still in the low to mid-90% range”
“Retention rate, which at year-end was 87%, a 180 basis point improvement from last year”
“We actually see high levels of cross retention across our $50,000 cohort now at 91%. renewal rates in the high nineties”
“Our upmarket net retention in period is still at 100%. So, you know, we're really focused on the path to getting that to 105%”
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.